Following the geofencing instructions in the wiki. When I click on Select tool...>Occupancy Node Server> followed by any of the selections, I get...nothing. Clicking on other menu items such as Information or Logs responds with a pop-up with relevant information, however none of the Node Server submenus work. Is this by design?

Thanks

Edit:  Would this have something to do with being a long-time Mobilinc user who just recently set up UD Mobile? When I go to the Portals tab in the UD Admin Console and click on "more info", the account type is "Corporate". 

Edited June 27, 20241 yr by Nestor

With udm, the occupancy setup on the portal is no longer needed. You create geo fences with the app and they'll appear a nodes on the isy.

You do need an active portal subscription.

3 hours ago, Nestor said:

Following the geofencing instructions in the wiki. When I click on Select tool...>Occupancy Node Server> followed by any of the selections, I get...nothing. Clicking on other menu items such as Information or Logs responds with a pop-up with relevant information, however none of the Node Server submenus work. Is this by design?

Thanks

Edit:  Would this have something to do with being a long-time Mobilinc user who just recently set up UD Mobile? When I go to the Portals tab in the UD Admin Console and click on "more info", the account type is "Corporate". 

Please see the UDM instructions, at the bottom is occupancy setup.

Video:

Wiki:

https://wiki.universal-devices.com/index.php?title=UD_Mobile#Geofencing

Occupancy:

https://wiki.universal-devices.com/index.php?title=UD_Mobile#Occupancy_v2.0_Node_Server

2 minutes ago, Javi said:

Please see the UDM instructions, at the bottom is occupancy setup.

Video:

Wiki:

https://wiki.universal-devices.com/index.php?title=UD_Mobile#Geofencing

Occupancy:

https://wiki.universal-devices.com/index.php?title=UD_Mobile#Occupancy_v2.0_Node_Server

As previously mentioned, clicking on any of the three submenu items brings up nothing. No pop-ups. The menu disappears and I’m back to the page.

What is your firmware? 

2 minutes ago, Javi said:

What is your firmware? 

5.83

I cannot replicate this behavior, please open a ticket.  Include your UUID.

16 minutes ago, Javi said:

I cannot replicate this behavior, please open a ticket.  Include your UUID.

Done!

We ran a few tests and cannot replicate.   Does this work in another browser or device.