IoX Finder not seeing my EISY

[Edmund Lam]

This was working yesterday.  I can SSH into the unit.  EISY has been up 24 days.   Any reason why

this happened?  Should I just do a reboot from login ?

 

[Techman]

First try clearing your java cache, be sure to check all 3 boxes, then download the IoX Launcher from here:

https://isy.universal-devices.com/start.jnlp

If that doesn't fix it then try an eisy reboot.

 

 

[Edmund Lam]

I did clear the cache and still no go.   I manually added :  https://.....:8443/desc  and got in.

 

[Techman]

Are you on a windows or MAC?

There was a recent Java update, build 1.8.0_431-b10, which may fix or have caused your problem

[Geddy]

@Edmund Lam are you running "strange" networks inside the location? Do you have VLANs or other firewall services setup?

Make sure your computer is on the same network as the eisy. Sometimes higher end routers or multiple networks in a location can stop the simple communication that IoX Finder users to locate the eisy. 

Since you can get in by manually adding the address my guess is the issue is with networking blocking the communication for simple "handshake" being attempted to locate the device when you run IoX Launcher. 

[larryllix]

My IoX Finder just dropped out also. No changes were made.

I have deleted all java files, uninstalled java completely, rebooted PC, reinstalled java latest version, loaded Iox Finder new copy. IoX cannot find either of my two polisys still. When I attempt to add a URL to the list I cannot remember the whole URL using the HTTPS format so I am locked out of my polisy(s).

Very strange for a non-cloud dependent system this can happen without any local file changes to java, Windows, Iox, or polisy.