Kentinada Posted January 14 Posted January 14 It’s time to renew my ISY Portal license. I have purchased a 2 year renewal the last 6 years but I don’t see 2 years as an option this year. Is that right? Is there a 2 year renewal? Thanks. Quote
lesliew Posted January 14 Posted January 14 Ha Ha, came here to ask the same thing. I only see the 1 year renewal option. Quote
Guy Lavoie Posted January 14 Posted January 14 For the ISY994i, renewals are limited to single years only. That was announced here: https://www.universal-devices.com/994-portal/ Quote
Kentinada Posted January 14 Author Posted January 14 That article says the ISY994 is limited to 1 year but EISY will still have 1 or 2 year renewals. Quote
lesliew Posted January 14 Posted January 14 3 minutes ago, Guy Lavoie said: For the ISY994i, renewals are limited to single years only. That was announced here: https://www.universal-devices.com/994-portal/ I’m talking about my EISY renewal, there is only a 1 year renewal option on the dropdown. Quote
Kentinada Posted January 14 Author Posted January 14 That’s what I thought I was doing here as UDI folks frequent these forums. I find no where to contact UD from their website. If someone can point me to a contact page, I’ll go there. Quote
Guy Lavoie Posted January 14 Posted January 14 https://www.universal-devices.com/contact-us/#contact Or log into your account and open a ticket. Quote
Solution Michel Kohanim Posted Friday at 06:45 PM Solution Posted Friday at 06:45 PM Hello everyone, I apologize for any confusion and oversight. To avoid the complications we encountered with two-year renewals for 994, we decided to limit renewals to one year only. With kind regards, Michel 1 Quote
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