ISY Portal Renewal

[Kentinada]

It’s time to renew my ISY Portal license. I have purchased a 2 year renewal the last 6 years but I don’t see 2 years as an option this year. Is that right? Is there a 2 year renewal? Thanks. 

[lesliew]

Ha Ha, came here to ask the same thing.  I only see the 1 year renewal option.

[Guy Lavoie]

For the ISY994i, renewals are limited to single years only. That was announced here:

https://www.universal-devices.com/994-portal/

[Kentinada]

That article says the ISY994 is limited to 1 year but EISY will still have 1 or 2 year renewals. 

[lesliew]

3 minutes ago, Guy Lavoie said:

For the ISY994i, renewals are limited to single years only. That was announced here:

https://www.universal-devices.com/994-portal/

I’m talking about my EISY renewal, there is only a 1 year renewal option on the dropdown.

[Guy Lavoie]

Then you should contact UDI and inquire.

[Kentinada]

That’s what I thought I was doing here as UDI folks frequent these forums. I find no where to contact UD from their website. If someone can point me to a contact page, I’ll go there.  

[Guy Lavoie]

https://www.universal-devices.com/contact-us/#contact

Or log into your account and open a ticket.

 

[Michel Kohanim]

Hello everyone,

I apologize for any confusion and oversight. To avoid the complications we encountered with two-year renewals for 994, we decided to limit renewals to one year only.

With kind regards,
Michel