EISY Needs to be restarted

[KenUD2]

A few weeks ago my EISY would stop communicating to the UD App and to Amazon Echo.  I restarted IoX and then it started working for a few days and then it happened again.  I have now now had to do this every few days.

[Geddy]

@KenUD2 this sounds like a possible internal network issue blocking communications. Have you setup UD Mobile with local access and can you still control devices while local with UD Mobile this way?

Have you checked the Portal to see if the eisy is connected (https://my.isy.io/)?

This might be something you need to open a support ticket (https://www.universal-devices.com/my-tickets) with UD to get the logs checked.

There was a portal maintenance scheduled about a month ago. Did it happen then and since? Have you performed a full power cycle of the eisy?

Lastly, what firmware are you currently running (please give actual version number)? Please be sure you're up to the most recent release (5.9.1) - be sure if you're not current to read the release announcement to be sure you don't run into issues. Don't blindly click the upgrade process without reading and preparing for the update.

[haroldunger]

Are you running any Insteon I3Dial switches?  If so, update to the latest UD release.