WTH? Can't log in or find eISY

[MarkJames]

Not my first rodeo... not even close.  20 years or so at this now.

So I cleared my Java cache, deleted all applets.  Re downloaded admin.jnlp.

I run the console and it doesn't find my local eISY.  So I manually enter the url - https://192.168.0.172/desc ..... not found

So I go to my portal and see my eISY is online with internal IP 192.168.0.172 - grrrr - seems like it should work.

OK let's try another way - I copy the url from the portal page and add it in the console.  Now it finds my eISY but won't accept my credentials.  I've encountered this before - when I try to log in via the cloud my credentials don't work but when  log in via a port forward or local network they do.

So now I can't log in to my eISY neither within my local network (as it's not found) nor via the cloud (it won't take my credentials).

Any idea what's up?

 

[slimypizza]

Try adding your port number.  Ex https://192.168.0.172:8443/desc

[Geddy]

1 hour ago, MarkJames said:

I copy the url from the portal page and add it in the console.  Now it finds my eISY but won't accept my credentials. 

When you log in this way use your portal credentials.

1 hour ago, MarkJames said:

https://192.168.0.172/desc

Needs the port like @slimypizza suggests.

1 hour ago, MarkJames said:

Re downloaded admin.jnlp

If you're downloading the admin.jnlp from the device itself then you've got the IP right. Are you not using the IoX Launcher? That's start.jnlp and is available from the UD website (clicking "My ISY" on the top right) or linked in the Wiki.

[MarkJames]

4 hours ago, slimypizza said:

Try adding your port number.  Ex https://192.168.0.172:8443/desc

Thanks. 

 

Turned out to be a combo of adding port number and it not being https on my internal network

Much appreciated

2 hours ago, Geddy said:

When you log in this way use your portal credentials.

Needs the port like @slimypizza suggests.

If you're downloading the admin.jnlp from the device itself then you've got the IP right. Are you not using the IoX Launcher? That's start.jnlp and is available from the UD website (clicking "My ISY" on the top right) or linked in the Wiki.

Thanks - I'll try that next time.  I didn't realize it used different credentials depending on where the login was coming from.

 

Appreciated1