Auto-logout due to slow response time from PG3x

[JTsao]

Yesterday, my wife was flipping circuit breakers and accidently turned off the eisy.  Now, when I log into PG3x, after a few seconds, I see an orange message "Auto-logout due to slow response time from PG3x" and I get logged out - what is the procedure to fix this?  (everything seems OK from the ISY admin console - node servers appear to be working...)

Edited 12 hours ago by JTsao

[Geddy]

@JTsao have you tried to reboot the eisy? Perhaps something didn't load up correctly after the power loss and it just needs a fresh reboot. Press and hold the power supply for a few seconds. If you can hold it in a way you see the light on the button wait for the light to turn red. Optional step would be to then pull the power supply/cord. Allow a few seconds then plug it back in and press the power button (light should turn blue). Allow 2-3 minutes for the device to fully boot then try logging in. 

I've never noticed that message. If a power cycle doesn't help it then go to the log page and set it to "debug" and then log out of PG3 and close your browser. If you have another browser open that one and try logging in and see if you get the same error. If you do, download the system logs and open a support ticket with UD (https://www.universal-devices.com/my-tickets). Maybe they can see something in the logs that is causing an error. 

Do you make it a habit to "logout" of PG3 or just close the browser/tab?