Auto-logout due to slow response time from PG3x

[JTsao]

Yesterday, my wife was flipping circuit breakers and accidently turned off the eisy.  Now, when I log into PG3x, after a few seconds, I see an orange message "Auto-logout due to slow response time from PG3x" and I get logged out - what is the procedure to fix this?  (everything seems OK from the ISY admin console - node servers appear to be working...)

Edited May 24 by JTsao

[Geddy]

@JTsao have you tried to reboot the eisy? Perhaps something didn't load up correctly after the power loss and it just needs a fresh reboot. Press and hold the power supply for a few seconds. If you can hold it in a way you see the light on the button wait for the light to turn red. Optional step would be to then pull the power supply/cord. Allow a few seconds then plug it back in and press the power button (light should turn blue). Allow 2-3 minutes for the device to fully boot then try logging in. 

I've never noticed that message. If a power cycle doesn't help it then go to the log page and set it to "debug" and then log out of PG3 and close your browser. If you have another browser open that one and try logging in and see if you get the same error. If you do, download the system logs and open a support ticket with UD (https://www.universal-devices.com/my-tickets). Maybe they can see something in the logs that is causing an error. 

Do you make it a habit to "logout" of PG3 or just close the browser/tab? 

[JTsao]

Thanks - I guess it was a fluke because it came up OK after resetting - I usually just close the browser after logging into PG3x - I may go back to using the mini-ups/dc battery that I had for the eisy, but a while back when I had a ticket open and was talking to UDI, it was suggested to me to stop using the UPS because most of the equipment (Insteon switches) is off-line during a power failure / brownout anyways...

[Geddy]

17 minutes ago, JTsao said:

I usually just close the browser after logging into PG3x

I always try to remember to logout. No point to it just routine for me. In the past if not logging out when you reconnect it didn't require the login process. Perhaps that was was causing you issue that it thought there was already an active session or something. Still a strange occurrence that I haven't seen mentioned here before. 

  

16 minutes ago, JTsao said:

it was suggested to me to stop using the UPS because most of the equipment (Insteon switches) is off-line during a power failure / brownout anyways...

Interesting. I agree that most stuff is off when the power is out, but I've always kept the UD devices on UPS so not to have them reboot when the power "flickers". Of course the PLM is NOT on the UPS so it's off when the power goes out too. It's just a line of protection from surge and power drops to keep the equipment running. The UPS I use just powers my cable modem, router, network switch, eisy, and YoLink hub (so I can still monitor the temps in the fridge & freezer). Nothing major is draining the battery so it can withstand hours of "down" time. I usually power things down if it looks like it might be a lengthy time without power. 

[JTsao]

That line of thinking sounds good to me - I am going back to using the mini ups / battery for the eisy if I can find all of the cables...

[Ross]

@Geddy @JTsao Would you please provide a recommendation (or what's working for you) as to the ups?  Sounds like something I should investigate.

Thanks,

Ross

[Geddy]

@Ross I have a very simple UPS (from APC - https://www.amazon.com/APC-Battery-Protector-Back-UPS-BE600M1/dp/B01FWAZEIU) that only runs light network/home automation gear (5 outlets). I've been lucky not to need a filter on this model since it's "simple" (my best guess). The PLM sits on the wall outlet near (within 2 feet) where the UPS is plugged in, but not on the exact same outlet pair. This way the eisy (and formerly ISY994 and Polisy) would maintain power during storms or other sudden power loss. So far none have seemed to have issues returning to normal use when power is restored to the PLM. I'll admit that I have a very simple system (maybe 90%+ Insteon only dual signal devices, 6-8 hue bulbs, 10 YoLink sensors (temp/humidity and motion).

On the battery outlets: Xfinity modem, Router, eisy, YoLink hub, network hub

The network hub connects to the YoLink hub so it's important to keep that hub "online" if/when the power goes out so the sensors do update and keep the app updated in case the power is out for a while. (YoLink sensors are in my fridge and freezer so I know those temps while the power is out.)

I'm thankful to live in an area that has decent power coverage with underline power within the neighborhood and the EMC has taken care to cut trees back from powerlines so they don't get taken out during storms. Mostly the only time we will lose power is during an ice storm (once or twice a year). 

With simple equipment plugged into it you don't need to get a supper expensive/fancy UPS. Just something to keep the few "low power" things up a while.