EISY Quit. No Networking. No DHCP. No local login

[pizzdov]

I have an EISY that was working great and just stopped today.   No power issues.   Lost connection with portal.  No longer shows active in router.

It no longer responds to a ping.  Does not register dhcp with router.

Tried rebooting (5 button presses).  No help.

Tried shutdown (6 presses).  Then restarting.  No Help.

Tried Factory Reset (10 presses).  See NIC go dark then relight.  No Help.

 

Connected a monitor to HDMI port.  See lots of kernel load info scroll by on power on.

See warning in yellow...  /var/polygot/.cache/pip not owned or not writable.

See Pam_Start: System Errors.  libopie.so.8 not found.

 

At login prompt try typing admin.  Throws more of the above errors.  Then goes back to login prompt.  Does not ask for password.

 

Tried hitting button 10 times to again factory refresh EISY...  Monitor shows a tpmcrb0:Incorrect Response Size:0  Then returns to above state

 

Cannot connect to unit network-wise as it does not pull an IP.

 

Any idea how to get this EISY back??? 

 

Thanks!

[paulbates]

I would declare this one to be in ticket land, let UDI help:

https://www.universal-devices.com/my-tickets/

[DennisC]

In the meantime, you might want to try a new power supply.

[pizzdov]

Ok. Thanks for taking a look...  

 

This EISY acts as the core for hundreds of Insteon devices spread across three building at our ranch.  Was hoping there was going to be something simple to reload system back on it so we could get back up quickly.

[pizzdov]

DennisC.  To answer the power supply question... Been running it POE for months now so that it was using our network backed up power for stability.  Switched back to a wall wart when I moved it into office for diagnostics with monitor.  So, that did not help.

[Techman]

Have you tried removing power for about a minute?

Does the eisy feel hot or warm to the touch?

[DennisC]

8 hours ago, pizzdov said:

DennisC.  To answer the power supply question... Been running it POE for months now so that it was using our network backed up power for stability.  Switched back to a wall wart when I moved it into office for diagnostics with monitor.  So, that did not help.

I would still suggest trying another power supply, and not POE.

[pizzdov]

Just to close this out... Michel has been helping out.  Something has gotten corrupted and system needs to be reflashed.

 

Thanks for the help!

[pizzdov]

FYI... Reflashing the EISY and restoring Backup worked great.