Lost Total Functionality

[JoelW]

Suddenly, my EISY will not do anything. No light on my PLM so I am installing a new PLM.

I turned off the EISY

I removed the old PLM

Plugged in the new PLM and hooked up the cable to the EISY.

Now, when I launch the IoX Launcher, it cannot find my EISY (see image attached).

Tried holding the "set" button on my new PLM - no difference.

[paulbates]

I'd try un-plugging power to the eisy, wait 10 seconds, and replug, retry

 

Edited July 3 by paulbates

[DennisC]

Verify the easy IP address with your router. Then click on the add button in the Launcher and add the IP address manually.

[Techman]

@JoelW

Be sure to follow the replace PLM procedure. See attached

 

Replace PLM Procedure (EISY or POLISY).pdf

[JoelW]

Okay, thanks for all the help. Unfortunately, I am slow to follow up because I have had no power and no Internet until early this morning.

Anyway, I already carefully followed the procedure and still cannot find anything.

On 7/4/2025 at 7:00 AM, DennisC said:

Verify the easy IP address with your router. Then click on the add button in the Launcher and add the IP address manually.

Second, I cannot find my EISY device in my router device list. I even tried all the unlabeled devices and none of them are hard wired like the EISY.

Frustrating!!!!

[Techman]

@JoelW

Do you have DHCP enabled on your router?

Also check and/or replace the ethernet cable between the eisy and the router.  Where your ethernet cable is plugged into the eisy, Is the orange led lit, and is the green led blinking? 

[JoelW]

Yes, Orange steady and green blinking!

 

Tride a new cable and it is the same!

[Techman]

Are you on a PC or MAC and what version is it running

I would focus on your Router. Verify that DHCP is enabled on the router, then reboot your router.

Also try clearing your java cache, be sure to check all 3  boxes, then download the IoX Launcher from here:

https://isy.universal-devices.com/start.jnlp

If you're then still having issues try turning off your firewall.

 

[JoelW]

I am on a PC running Win 11

Router has DHCP running and all my other dhcp devices are working fine.

Cleaned the Java cache as suggested with all 3 boxes.

Followed your link to install Start.jnlp. It updated my Java version and installed a new start.jnlp.

Now, when I launch the new start.jnlp, I get "IOX Finder: Not Found

[JoelW]

FYI, Before the PLM died (I am assuming that is what happened) everything was working perfectly.

[Techman]

The issue you're having is totally unrelated to a failed PLM

If you have a VPN turn it off, also turn off your firewall

Remove power from the isy for about 30 seconds, then boot it up

Edited Monday at 09:50 PM by Techman

[JoelW]

Okay, I think we need to address this one step at a time.

I repeated all the steps again, and I still see no device called EISY (or eisy) in the list of devices on the router.

If I do this with any other device, it goes to offline status and then returns to online status when it is turned on again.

I do have an offline entry for polisy:

Not sure what to do!

 

[Techman]

Did you reboot your computer?

Did you reboot your router?

Remove power from the eisy for 30 seconds, then boot it up

 

[Techman]

@joew

One other thing you can try - 

Click on this link:

 Home - Universal Devices - The Most Powerful Automation, Energy Management, and IoT Platform

In the upper right corner, click on My ISY, then click on "keep" and "open"

[JoelW]

13 hours ago, Techman said:

Did you reboot your computer?

Did you reboot your router?

Remove power from the eisy for 30 seconds, then boot it up

 

Yes, yes, and yes.

So here I am, stuck in never never land. 

13 hours ago, Techman said:

@joew

One other thing you can try - 

Click on this link:

 Home - Universal Devices - The Most Powerful Automation, Energy Management, and IoT Platform

In the upper right corner, click on My ISY, then click on "keep" and "open"

When I click on My ISY it links to a download for start.jnlp.

So here I am, stuck in never never land. Is there any way to determine if the EISY device is the problem?

[paulbates]

The basic diagnostic trap lines have been run in this thread.  Open a ticket with UDI here:

https://www.universal-devices.com/my-tickets/