Failed to refresh oAuth token: 401 Client Error

[bmercier]

I have been made aware of an issue with Ring that started recently (probably yesterday?).

The symptoms are this:

• The plugin is online, but the individual nodes appear as Offline.
• The log shows lines like this:
  • 2025-07-08 00:03:21.890 Thread-124 (pollHandler) udi_interface      ERROR    oauth:_oAuthTokensRefresh: Failed to refresh oAuth token: 401 Client Error: Unauthorized for url: https://oauth.ring.com/oauth/token
• Authorizing works, everything will then be normal for 4 hours, but when the access token is expired, attempts to refresh fails with the error above.

For now I assume there has been a change at Ring that causes this. I have contacted Ring support for help.

If for some reason your plugin works as expected, please let me know. I'm assuming it's down for everyone.

[dwengrovitz]

It's down for me, as you described. The plugin Indicates it is Online but all of the individual nodes appear as Offline. 

[macjeff]

same issue here.  Worked for a few hours after authentication

Ring Status shows 100% operational.  LOL

[paulbates]

I just checked. I have an older doorbell and I can read the battery level in it. Refreshing doesn't cause errors

I'm on v 1.2.3

[macjeff]

28 minutes ago, paulbates said:

I just checked. I have an older doorbell and I can read the battery level in it. Refreshing doesn't cause errors

I'm on v 1.2.3

I have many generation doorbells and noticed today none of them are showing battery,  I ignored it since even my gen 1 are hardwired, but I think it should show 100% when you are hardwired now that I think of it.  Not sure if it ever showed 100% or not.

[paulbates]

9 minutes ago, macjeff said:

I ignored it since even my gen 1 are hardwired,

This one uses the battery pack. It was on the house when I moved here and I'm sure it's really old, would be surprised if it was *not* gen 1. One of the benefits I get from the plugin is battery low notifications with my other battery devices.

[aeroRC]

Yes - the plug-in is online, but all nodes are offline until re-authenticated.

 

[TUhl01]

Having the same problem here. Deleted Ring plug-in and reinstalled as well as doing a reboot of EISY.  Did not help correct this problem.

Edited Thursday at 06:51 PM by TUhl01

[dwengrovitz]

Re-authenticating brought my devices back online. 

[TUhl01]

Re-authenticating worked for me for a short period of time. Have done many times without permanent success. 

[PGHBubba]

I have similar issues where the Nodeserver lists a message that I need to re-authenticate.  Re-authenticating works for about 1/2 a day and then the same message appears.  Started occurring July 7th.  I also notice that in the Ring.com accounts for Authorized Client Devices my ISY does not show up like it used to.

[bmercier]

Ring made a change in their API.

I updated the Ring plugin accordingly. Please update the plugin and re-authenticate, that should solve it.

[aeroRC]

Great, thanks!

Edited Friday at 03:20 PM by aeroRC

[macjeff]

4 minutes ago, aeroRC said:

Great, thanks! Has the plug-in version number been changed?

Try again.  At first it was not installing the new version but now I am at 1.2.5 (not 1.2.4)

[bmercier]

Ring advised me of another upcoming change. I had to make another release of the plugin, version 1.2.6. Please update when you have a chance.

For now, 1.2.5 works. However the authentication should start to fail in the next few days if you don't update.

[TUhl01]

Updated as stated to 1.2.6 4 hours ago and just got an offline message for 1 of my Ring devices. The Ring plug-in has a message to authenticate. Any suggestions. 

[TUhl01]

13 hours ago, TUhl01 said:

Updated as stated to 1.2.6 4 hours ago and just got an offline message for 1 of my Ring devices. The Ring plug-in has a message to authenticate. Any suggestions. 

Totally puzzled. Did not have time to look into what I experienced last night with the device offline message and authenticate message stated on the Ring plugin that I viewed on UD Mobile.  Viewing this morning on AC, all devices are online, and no messages are shown on the Ring plugin.  All is well at this time. Thanks@bmercier for the quick action taken to resolve the RING problem.