Jump to content

How do you get help from UD tickets?


srjacob

Recommended Posts

Posted

I have an ISY994 with the Elk module that I am trying to convert to an eisy.  The ISY994 works great, and the only reason I am trying to do this is because the ISY994 has been discontinued and UD won't help me with problems (and there are a few).  Anyway, I am finding the conversion difficult mainly due to what looks like software bugs in the firmware, the UI, and the store website.  I have submitted tickets to UD via their ticket system.  I get a reply in a couple of days, and the reply sometime asks for more information.  I provide that information, and never hear from support again.

 

Please Help!

 

Steve

Posted
9 hours ago, srjacob said:

I have an ISY994 with the Elk module that I am trying to convert to an eisy.  The ISY994 works great, and the only reason I am trying to do this is because the ISY994 has been discontinued and UD won't help me with problems (and there are a few).  Anyway, I am finding the conversion difficult mainly due to what looks like software bugs in the firmware, the UI, and the store website.  I have submitted tickets to UD via their ticket system.  I get a reply in a couple of days, and the reply sometime asks for more information.  I provide that information, and never hear from support again.

 

Please Help!

 

Steve

Hard to help without you providing details about what difficulties you are having.

For starters are you following the instructions here:

https://wiki.universal-devices.com/Eisy:User_Guide#Migration

Be aware, to migrate from ISY994 to eisy, there are some minimum firmware requirements for the 994 that you must meet. Also, Elk module has been depreciated, you will need to move to the Elk plugin.

  • Like 1
Posted (edited)

As you indicated. The ISY994i was discontinued a few years ago and the free and then paid support has expired.

There are very knowledgeable users here. They maybe able to assist you if you have more details.

The latest firmware for an ISY994i is 5.3.4 If you don't have it in the ISY994i now.

Edited by Brian H
Posted

You completely misunderstand.  I am not looking for help with the ISY994, I am looking for help with the eisy.  I am not getting any from UD, and it is their bugs that only they can fix.

Posted
3 minutes ago, srjacob said:

You completely misunderstand.  I am not looking for help with the ISY994, I am looking for help with the eisy.  I am not getting any from UD, and it is their bugs that only they can fix.

Hundreds of us have managed to migrate without issues.

Maybe it is you who are misunderstanding the instructions?

As I said in my post above, if you don't provide details no one here can begin to assist you.

You didn't answer my questions from above, are you following the migration instructions? 

What firmware on the 994 are you migrating from?

What specific issues are you having?

Posted

Here are the specific issues I am having.  They all look like bugs on UDs part, but here they are anyway.  These are copied directly from my tickets (where I can't get a response from UD).

I just received the eisy and am trying to convert from an ISY994 with the Elk module.  The ISY994 is running firmware 5.0.16C.  The help files aren't very helpful.  I have a number of questions:

1)    I am trying to change the IP address to a static IP.  When I go into the configuration, I see the checbox for Automatic (DHCP), but the UI won't allow me to uncheck it.  How do I uncheck this check box so I can input a static     IP?

2)    When I go to the website to install the Elk plugin (yes, I know the difference between the Elk Module and the Elk plugin), I get an error when I try to purchase the plugin.  The error message is: (in RED) AxiosError: Request     failed with status code 404.  As I asked before, how do I get the Elk plugin?

3)    When I go to the Administrative Console, I see a strange thing happening in a lot of my scenes.  This is shown in  the attached image "eisy Insteon 1.jpg".  The scene worked perfectly in my ISY994.

4)    When I go to the LAN Administrative Console for my ISY994, I get the strange scene configuration.  However, in the Administrative Console before I had the eisy connected in my network, the Administrative Console showed the     correct information for the scene.  I think the Administrative Console is being loaded from another site.  What gives this away is when you clock on Help->About, the header is "Copyright 2004-2025 Universal Devices, Inc.  All     Rights Reserved.  So the Administrative Console is later than my ISY994.  How do I fix this?

 

Note:  All of the screenshots might look funny because I used Windows 11 screenshot to get them, and stored the file using Windows Paint.

 

Plugin error.jpg

eisy Insteon 1.jpg

ISY Help About.jpg

41 minutes ago, DennisC said:

Hundreds of us have managed to migrate without issues.

Maybe it is you who are misunderstanding the instructions?

As I said in my post above, if you don't provide details no one here can begin to assist you.

You didn't answer my questions from above, are you following the migration instructions? 

What firmware on the 994 are you migrating from?

What specific issues are you having?

I detailed my problems in the last post.  

 

Where can I find the migration instructions?  I have looked everywhere.

Posted
6 minutes ago, srjacob said:

Where can I find the migration instructions?  I have looked everywhere.

Go to my first response to you, I attached a link with the migration instructions.

7 minutes ago, srjacob said:

 I am trying to change the IP address to a static IP.  When I go into the configuration, I see the checbox for Automatic (DHCP), but the UI won't allow me to uncheck it.  How do I uncheck this check box so I can input a static     IP?

Static IP addresses are no longer supported because of heavy support load when problems appear.

However, you can still fix the IP address by using DHCP reservation in your router, which is a better way of fixing the IP address over static IP's.

9 minutes ago, srjacob said:

When I go to the website to install the Elk plugin (yes, I know the difference between the Elk Module and the Elk plugin), I get an error when I try to purchase the plugin.  The error message is: (in RED) AxiosError: Request     failed with status code 404.  As I asked before, how do I get the Elk plugin?

When you say website, are you referring to PG3 (Polyglot)?

Have you registered with the portal and approved it in eisy?

Instructions are in the document I linked in my first post.

All programs may need to be opened and saved after migrating, along with any network resources. Follow instructions in migration document above.

I would suggest getting these issues cleared up before worrying about scenes. Also, changing from Elk module to Elk plugging, all Elk addresses will need to be updated.

Posted

1) Assigning a fixed IP address isn't supported anymore. I've seen several mentions that having a fixed IP address caused support issues (though I've never seen any mention of what the actual issue was). The current trick is to reserve an IP address for your device (MAC address) in your router, so that DHCP always assigns it the same IP address.

4) When you open the admin console from the IoX finder, are you selecting LAN or Cloud? Selecting cloud might have updated the version on your ISY994i

Posted (edited)

@srjacob

Did you follow the migration instructions?

Eisy:User Guide - Universal Devices, Inc. Wiki

 

1) The eisy doesn't support static IP addresses, however you can use a reserved address which will give you the same result.

2) You need to have the latest version of PG3x on your eisy. Do a upgrade packages on the eisy. The update may take time, up to 30 minutes.

3) After migration, some scenes and programs may need manual intervention

4) Did you clear your java cache, checking all 3 boxes, and download the latest version of IoX Launcher from here:  https://isy.universal-devices.com/start.jnlp

 

Edited by Techman
Posted
44 minutes ago, Techman said:

@srjacob

Did you follow the migration instructions?

Eisy:User Guide - Universal Devices, Inc. Wiki

 

1) The eisy doesn't support static IP addresses, however you can use a reserved address which will give you the sam result.

2) You need to have the latest verdion of PG3x on your eisy. Do a upgrade packages on the eisy. The update may take time, up to 30 minutes.

3) After migration, some scenes and programs may need manual intervention

4) Did you clear your java cache, checking all 3 boxes, and download the latest version of IoX Launcher from here:  https://isy.universal-devices.com/start.jnlp

 

1)  My router doesn't support DHCP reserved addresses.  I suppose I am stuck.  There must be a way to uncheck the permanent checkbox (DHCP) in the settings.

2) Did that, still doesn't help.

3) ALL of the scenes?  Seems excessive.  I expect to make changes from the Elk module to the Anyway, the errors make no sense.  See my previous post on the Administrative Console.

4) Yes, I did.  The latest IoX launcher didn't make much difference.

Posted
56 minutes ago, Guy Lavoie said:

1) Assigning a fixed IP address isn't supported anymore. I've seen several mentions that having a fixed IP address caused support issues (though I've never seen any mention of what the actual issue was). The current trick is to reserve an IP address for your device (MAC address) in your router, so that DHCP always assigns it the same IP address.

4) When you open the admin console from the IoX finder, are you selecting LAN or Cloud? Selecting cloud might have updated the version on your ISY994i

Dunno what the problem is with fixed IP address.  I thought that's why there is a checkbox for that in the Configuration Section.

I am selecting LAN (I know better than to select cloud).  Now my ISY994 is using the latest Administrative Console (see a previous post).

Posted

NEW PROBLEM:  I downloaded the latest version of IoX finder (after clearing the Java cache first-all 3, actually).  when running the IoX finder, it found the old ISY994, but NOT the eisy (the eisy appeared in the DNS cache of the router).    When I removed the ISY994 from the network (and powered it down), and re-ran the IoX Finder, it still showed the ISY994 and not the eisy.  What is going on?  I cleaned the Java cache and reran the IoX finder, same thing-eisy was not found.

Posted

Do you see the eisy's IP address in your router, if so then:

In the Iox Launcher, click the add button, and enter https://(your eisy IP  address)/desc

Note: the router must support DHCP

Posted
32 minutes ago, Techman said:

Do you see the eisy's IP address in your router, if so then:

In the Iox Launcher, click the add button, and enter https://(your eisy IP  address)/desc

Note: the router must support DHCP

You also need to include port number 8443 after your IP address. For example:

https://192.168.0.123:8443/desc

Posted

I tried that.  I found the IP address in my routers DNS table.  The IoX launcher couldn't find the eisy.

This is all very frustrating.  I just want to get the thing working.

Posted

YOUR WISH IS MY COMMAND.

 

*** OS ***
FreeBSD eisy 14.1-RELEASE-p6 FreeBSD 14.1-RELEASE-p6 #4 releng/14.1-n267727-74b6c983723c-dirty: Fri Nov 15 12:13:25 PST 2024     root@bsdev14.isy.io:/usr/obj/usr/src/amd64.amd64/sys/eisy amd64
*** Package Information ***
************ UDX ************
udx-3.9.0_9
Name           : udx
Version        : 3.9.0_9
Installed on   : Thu Apr 10 11:51:47 2025 EDT
Origin         : misc/udx
Architecture   : FreeBSD:14:amd64
Prefix         : /usr/local
Categories     : misc
Licenses       : 
Maintainer     : michel@universal-devices.com
WWW            : UNKNOWN
Comment        : Polisy/eisy Admin Service
Shared Libs required:
	libsqlite3.so.0
	libmosquitto.so.1
	libcurl.so.4
Annotations    :
	FreeBSD_version: 1401000
	repo_type      : binary
	repository     : udi
Flat size      : 19.9MiB
Description    :
UDX HW/Admin Service for Universal Devices eisy/Polisy
<strong>Release notes for 3.9.0_9 - 03/21/2025</strong><br/>
- Install dhcpcd during upgrade to 141 
<strong>Release notes for 3.9.0_8 - 03/16/2025</strong><br/>
- Wait for network/sanity check 
<strong>Release notes for 3.9.0_6 - 02/24/2025</strong><br/>
- Change pydantic to pydantic2
<strong>Release notes for 3.9.0_5 - 02/20/2025</strong><br/>
- Fixed Wifi setup
<strong>Release notes for 3.9.0_4 - 02/16/2025</strong><br/>
- Fixed mdns responder on polisy <br/>
- Fixed devd for polisy <br/>
- Fixed hostname for eisy <br/>
<strong>Release notes for 3.9.3 - 02/07/2025</strong><br/>
- MAJOR UPGRADE to OS 14.1 - WILL REBOOT MULTIPLE TIMES. DO NOT POWEROFF <br/>
- Fixed bootloader upgrade for 14.1 <br/>
- Change isy userid to polyglot <br/>
- Power button no longer performs upgrades<br/>
- Using ud repo for FreeBSD packages<br/>
- Initial IoX Matter Bridge scafolding<br/>
<strong>Release notes for 3.6.5_2 - 11/19/2024</strong><br/>
- Major upgrade to OS 14.1<br/>
- Cleaner daemon operations<br/>
- Support for eisyui (Unified/Universal eisy UI) <br/>
<strong>Release notes for 3.5.8 - 07/23/2024</strong><br/>
- Fixed upgrade failure bug<br/>
- Fixed tpm and sleep issues<br/>
- Fixed warning for upgrade to 14.x <br/>
************ IoX ************
isy-5.9.1_18
Name           : isy
Version        : 5.9.1_18
Installed on   : Thu Apr 10 11:51:46 2025 EDT
Origin         : misc/isy
Architecture   : FreeBSD:14:amd64
Prefix         : /usr/local
Categories     : misc
Licenses       : 
Maintainer     : michel@universal-devices.com
WWW            : UNKNOWN
Comment        : ISY Port to X (IoX)
Shared Libs required:
	libxml2.so.2
	libwebsockets.so.19
	libsqlite3.so.0
	libmosquitto.so.1
	libiconv.so.2
	libgobject-2.0.so.0
	libgmodule-2.0.so.0
	libglib-2.0.so.0
	libgio-2.0.so.0
	libcurl.so.4
	libarchive.so.13
Annotations    :
	FreeBSD_version: 1401000
	repo_type      : binary
	repository     : udi
Flat size      : 39.4MiB
Description    :
ISY Service for Universal Devices Running on X (IoX)<br/>
<strong>Release notes for: 5.9.1_17 - 03/14/2025</strong><br/>
Fixes:<br/>
 - Fixes for isy permissions 
<br/>
<strong>Release notes for: 5.9.1_15 - 03/14/2025</strong><br/>
Fixes:<br/>
 - Support PIN codes for Zigbee locks
<br/>
<strong>Release notes for: 5.9.1_12 - 03/07/2025</strong><br/>
<strong>Release notes for: 5.9.1_11 - 03/07/2025</strong><br/>
Fixes:<br/>
 - In some cases a corrupted file was causing IoX to crash <br/>
 - Fix file permissions for scripts when installing IoX
 - Don't process battery devices when doing network heal (queue them instead)
 - Don't attempt to interview battery devices during migration
<br/>
<strong>Release notes for: 5.9.1_9 - 02/20/2025</strong><br/>
Fixes:<br/>
 - Dynamic Profiles: Allow and ignore blank or numeric 'init' on command parameter<br/>
 - Dynamic Profiles: Make sure profile entry in common db is updated after any profile move<br/>
<br/>
<strong>Release notes for: 5.9.1_8 - 02/10/2025</strong><br/>
Fixes:<br/>
 - Dynamic Profiles:  Show parsing errors in log when moving profile files to database<br/>
<br/>
<strong>Release notes for: 5.9.1_7 - 02/09/2025</strong><br/>
Fixes:<br/>
 - Programs: Fixed problem where node status changes caused control conditions to run (only affected node server nodes)<br/>
 - ZWave: Fixed problem where Z-Wave migration would fail to migrate any Z-Wave devices<br/>
 - Zigbee: Fixed problem of nodes not being created for devices with multiple buttons<br/>
 - Insteon: Fixed problem where some commands were missing from inlineLinc devices<br/>
 - Insteon: Fixe problem where Insteon would stop responding (usually caused by using I3 Dial)<br/>
<br/>
Features:<br/>
 - Matter:  Hello World!  Light bulb support<br/>
 - Zigbee: Support Relative Humidity and Temperature Measurement Clusters<br/>
 - Zigbee: Support thermostats<br/>
 - Insteon: LED Control for I3 Dial and I3 Paddle<br/>
 - Programs:  Added 'Unix Date/Time (seconds)' to the set of system values you can assign to a variable<br/>
 - Admin Console: Log Viewer and Capture for Matter, Zigbee, Z-Wave, and other logs<br/>
<strong>Release notes for: 5.9.0_x - 11/11/2024</strong><br/>
- New lightweight daemon<br/>
- Support for Matter<br/>
- Support for eisyui<br/>
<strong>Release notes for: 5.8.4_3 - 07/11/2024</strong><br/>
Fixes:<br/>
 - Infrequent crash at iox boot up due to timing<br/>
 - Node status changes caused control conditions to run on plugin nodes. <br/>
 - SMTP mail removing new lines<br/>
<strong>Release notes for: 5.8.4 - 06/27/2024</strong><br/>
Fixes:<br/>
 - Insteon I3 Paddle and I3 Keypad buttons default links<br/>
 - Show Unix Time status values as Timestamps<br/>
 - Faster IoX Backup<br/>
 - Some characters not displayed correctly in Admin Console<br/>

For Developers:<br/>
 - Plugin timestamp support<br/>
 - Allow node servers to define their own status names in nodedefs<br/>
 - Fill in device type field for Zigbee (so Philips hue can be recognized)<br/>
 - Query Zigbee devices after they are added<br/>
 - added <rpnode> to Zigbee nodes<br/>
 - Initial support for posting events to MQTT<br/>
 - Fix ISO8601 Timestamps for node property history and events<br/>

<strong>Release notes for: 5.8.3_2 - 05/23/2024</strong><br/>
Fixes:<br/>
 - Added <> to message ID in SMTP mailer
 - Added uuid to SMTP mailer
 - SMTP large body was not sent
Enhancements:<br/>
 - Events are now published through mqtt as well
 - Removed dependency on Status names
 - SNI automatically enabled for OpenADR
<strong>Release notes for: 5.8.3_0 - 04/22/2024</strong><br/>
Fixes:<br/>
 - Remove default time events from event viewer<br/>
Features:<br/>
 - Better support for enhanced hue (for Phillips Hue)<br/>
 - Support Zigbee Color XY / Temperature<br/>
 - Allow user to manually specify Zigbee radio channel (for Securifi devices)<br/>
<strong>Release notes for: 5.8.0_1 - 01/03/2024</strong><br/>
- Fixed reboot on polisy when using ZMatter in original mode<br/> 
<strong>Release notes for: 5.8.0 - 01/01/2024</strong><br/>
- Fixed system crash (for Insteon users)<br/>
- Fixed subscription causing crash when bombarded <br/>
- Misc bug fixes<br/>
- Integration of sqlite database for recording events/property changes<br/>
- Node property history database - disabled by default<br/>
<strong>Release notes for: 5.7.1_07 - 12/01/2023</strong><br/>
- Fix for subscription hang
- Fix for 4.9 migration crash
<strong>Release notes for: 5.7.1_05 - 11/29/2023</strong><br/>
- Crash while initializing PLM (older versions)<br/>
<strong>Release notes for: 5.7.1_03 - 11/27/2023</strong><br/>
- Zooz dongle issue<br/>
- Initial db<br/>
<strong>Release notes for: 5.7.1_02 - 11/15/2023</strong><br/>
<strong>Fixes</strong><br/>
- Crash during restart<br/>
- Crash during usubscribe<br/>
- Z-Wave change from bridge to static  <br/>
<strong>Release notes for: 5.7.1_01 - 11/09/2023</strong><br/>
<strong>Fixes</strong><br/>
- Thermostat min/max validation incorrect for some Z-Wave thermostats<br/>
- S2 Verification popup appears when using SmartStart<br/>
- Graceful hadling of HomeAssistant bombardment through websockets<br/>
- Subscriptions filling up due to HomeAssistant not closing sockets</br> 
- Right mouse click support for FreeBSD <br/>

<strong>Enhancements</strong><br/>
- Support ISY994 version 4.9 migration<br/>
- Add auto/on/off configuration setting for enabling Z-Wave and Zigbee<br/>
- New installations default to using ZMatter Z-Wave<br/>

<strong>APIs</strong><br/>
- Add event indicating all nodes for a device have been added<br/>
- Add 'hint' field to all nodes<br/>

<strong>Release notes for: 5.7.0_4 - 10/09/2023</strong><br/>
<strong>Fixes</strong><br/>
- Possible fix for all programs being disabled after upgrade<br/>
- I3 Paddle/Keypad not showing up correctly in ISY Scenes<br/>
- Programs disabled after upgrading<br/>
- Z-Wave region default setting may be incorrect<br/>
- Max subscription error debugging support<br/> 
<strong>Release notes for: 5.7.0 - 09/08/2023</strong><br/>
<strong>Fixes</strong><br/>
- Crit not being initialized causing zero size files and other anomalies<br/>
- Fix: Zigbee color commands not available for some customers using Sengled color bulbs<br/>
- Fix: Zigbee devices unexpectedly removed from network<br/>
<br/>
<strong>Enhancements</strong><br/>
Zigbee:<br/>
- Support for Zigbee On/Off switch<br/>
- Support for Zigbee occupancy cluster<br/>
- Basic support for Zigbee door locks (lock/unlock/query)<br/>
<br/>
Z-Wave:<br/>
- Support .gbl OTA Firmware upgrade files<br/>
- Support abandon OTA Firmware upgrade<br/>
INSTEON:<br/>
- Support dimmer/relay mode for I3 Paddle and I3 Keypad<br/>
- Support various flags for I3 Paddle and I3 Keypad<br/>
<br/>
General:<br/>
- Support dynamic text status values for node servers<br/>
- Add parameter initial values for light on/off commands<br/>

<hr/>
<strong>Release notes for: 5.6.5_1 - 08/31/2023</strong><br/>
<strong>Fixes</strong>
OpenADR Dashboard cannot find icons <br/>
Crit not being initialized<br/>

<strong>Enhancements</strong>
Support for upgrading the OS to 13.2<br/>

<hr/>
<strong>Release notes for: 5.6.4_7 - 08/23/2023</strong><br/>
Fixed socket/file description exhaustion issue<br/>
<hr/>
<strong>Release notes for: 5.6.4 - 08/11/2023</strong><br/>
<br/>
<strong>Fixes</strong>
Z-Wave devices no longer responding when IoX restarts<br/>
Faster port detection for Z-Wave<br/>
Z-Wave backups no longer progressively get larger<br/>
Native linking of Insteon I3 Outlet nodes<br/>
Bootup crash when too much network traffic <br/>
Log showing IPV6 addresses only<br/>
File system status showing garbage<br/>
<strong>Enhancements</strong><br/>
Insteon I3 KPL support<br/>
Z-Wave OTA Firmware updates (limited to intel hex format)<br/>
Zigbee sensor support<br/>
Increased max nodes from 1024 to 2048<br/>
Simplified pg3 authorization.<br/>
Webserver enhancements.<br/>
OpenADR Dashboard is now incorporated into the Admin Console.<br/>
-
************ libwebsockets ************
libwebsockets-4.3.3
Name           : libwebsockets
Version        : 4.3.3
Installed on   : Thu Apr 10 11:51:42 2025 EDT
Origin         : net/libwebsockets
Architecture   : FreeBSD:14:amd64
Prefix         : /usr/local
Categories     : net devel
Licenses       : MIT
Maintainer     : ports@FreeBSD.org
WWW            : https://libwebsockets.org/
Comment        : C library for lightweight websocket clients and servers
Options        :
	GLIB           : off
	HTTP2          : on
	HTTP_PROXY     : off
	LIBEV          : off
	LIBEVENT       : off
	LIBUV          : on
	MBEDTLS        : off
	MQTT           : on
	OPENSSL        : on
	PEERLIMITS     : off
	PLUGINS        : off
	SECURE_STREAMS : off
	SOCKS          : off
	SQLITE         : off
	WEBSERVER      : off
Shared Libs required:
	libuv.so.1
Shared Libs provided:
	libwebsockets.so.19
	libwebsockets-evlib_uv.so
Annotations    :
	FreeBSD_version: 1401000
	repo_type      : binary
	repository     : udi
Flat size      : 1.95MiB
Description    :
Libwebsockets is a lightweight pure C library built to use minimal CPU and
memory resources, and provide fast throughput in both directions as client
or server.
************ tpm2-tools ************
tpm2-tools-5.6_1
Name           : tpm2-tools
Version        : 5.6_1
Installed on   : Thu Apr 10 11:51:49 2025 EDT
Origin         : security/tpm2-tools
Architecture   : FreeBSD:14:amd64
Prefix         : /usr/local
Categories     : security
Licenses       : BSD2CLAUSE
Maintainer     : tstruk@gmail.com
WWW            : https://github.com/tpm2-software/tpm2-tools
Comment        : TPM2 tools
Shared Libs required:
	libtss2-tctildr.so.0
	libtss2-sys.so.1
	libtss2-rc.so.0
	libtss2-mu.so.0
	libtss2-fapi.so.1
	libtss2-esys.so.0
	libcurl.so.4
Annotations    :
	FreeBSD_version: 1401000
	build_timestamp: 2025-01-09T19:39:08+0000
	built_by       : poudriere-git-3.4.2
	port_checkout_unclean: no
	port_git_hash  : a40e262549
	ports_top_checkout_unclean: no
	ports_top_git_hash: 2414cbd02b
	repo_type      : binary
	repository     : FreeBSD-udx
Flat size      : 1.36MiB
Description    :
This port contains the code for the TPM (Trusted Platform Module) 2.0 tools
based on tpm2-tss.
************ mosquitto ************
mosquitto-2.0.18
Name           : mosquitto
Version        : 2.0.18
Installed on   : Thu Apr 10 11:51:42 2025 EDT
Origin         : net/mosquitto
Architecture   : FreeBSD:14:amd64
Prefix         : /usr/local
Categories     : net
Licenses       : EPL
Maintainer     : joe@thrallingpenguin.com
WWW            : https://mosquitto.org/
Comment        : Open source MQTT broker
Options        :
	CARES          : on
	WEBSOCKETS     : on
Shared Libs required:
	libwebsockets.so.19
	libcjson.so.1
	libcares.so.2
Shared Libs provided:
	libmosquittopp.so.1
	libmosquitto.so.1
Annotations    :
	FreeBSD_version: 1401000
	cpe            : cpe:2.3:a:eclipse:mosquitto:2.0.18:::::freebsd14:x64
	repo_type      : binary
	repository     : udi
Flat size      : 1003KiB
Description    :
Mosquitto is an open source (BSD licensed) message broker that implements
the MQ Telemetry Transport protocol versions 3.1 and 3.1.1. MQTT provides
a lightweight method of carrying out messaging using a publish/subscribe
model. This makes it suitable for "machine to machine" messaging such as
with low power sensors or mobile devices such as phones, embedded
computers or microcontrollers like the Arduino.
************ pg3x ************
pg3x-3.3.20
Name           : pg3x
Version        : 3.3.20
Installed on   : Mon Jul  7 19:58:02 2025 EDT
Origin         : misc/pg3x
Architecture   : FreeBSD:14:amd64
Prefix         : /usr/local
Categories     : misc
Licenses       : MIT
Maintainer     : benoit@universal-devices.com
WWW            : https://github.com/UniversalDevicesInc/pg3
Comment        : Polyglot PG3x for UDI eisy
Shared Libs required:
	libthr.so.3
	libssl.so.30
	libm.so.5
	libgcc_s.so.1
	libcxxrt.so.1
	libcrypto.so.30
	libc.so.7
	libc++.so.1
Annotations    :
	FreeBSD_version: 1401000
	repo_type      : binary
	repository     : udi
Flat size      : 67.2MiB
Description    :
PG3x Plugins manager for Universal Devices eisy/Polisy

Release notes for 3.3.20 - 06/20/2025
- Added support for eisy-ui local login

Release notes for 3.3.19 - 06/04/2025
- Auto-Logout timeout increased
- After uploading profiles, trigger a profile reindex on IoX
- Developer page: Add new buttons at the top

Release notes for 3.3.18 - 01/27/2025
- Added enhanced webhook support (Required for Tesla plugin)

Release notes for 3.3.17 - 12/10/2024
- Fix migration process (restore backup from another unit)

Release notes for 3.3.16 - 11/26/2024
- Fix to Developer plugin edit

Release notes for 3.3.15 - 11/20/2024
- Add support for upcoming eisy-ui
- Fix plugin updates when using git

Release notes for 3.3.13 - 10/16/2024
- PG3 is now available using /plugins/ route
- Fixed /auth when serving from port 443
- Fixed portalAuth when account is using special characters
- Minor bug fixes
- New service files for PG3 and plugins
- Security: remove token fron getNsInfo messages to plugins
- Security: Submitting new plugins require a developer token
- Node names are sanitized: /<> are replaced
- Display the plugin edition in the details page
- Log API requests to PG3
- Release for FreeBSD 14

---------------------------------------------
FreeBSD 13: PG3x last release is 3.2.27
FreeBSD 14: PG3x 3.3.0+
---------------------------------------------
*** Networking Information ***
re0: flags=1008843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST,LOWER_UP> metric 0 mtu 1500
	options=8209b<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,VLAN_HWCSUM,WOL_MAGIC,LINKSTATE>
	ether 00:21:b9:02:71:1e
	inet 192.168.0.151 netmask 0xffffff00 broadcast 192.168.0.255
	inet6 fe80::2a30:5515:6cdf:a3c5%re0 prefixlen 64 scopeid 0x1
	media: Ethernet autoselect (1000baseT <full-duplex>)
	status: active
	nd6 options=3<PERFORMNUD,ACCEPT_RTADV>
lo0: flags=1008049<UP,LOOPBACK,RUNNING,MULTICAST,LOWER_UP> metric 0 mtu 16384
	options=680003<RXCSUM,TXCSUM,LINKSTATE,RXCSUM_IPV6,TXCSUM_IPV6>
	inet 127.0.0.1 netmask 0xff000000
	inet6 ::1 prefixlen 128
	inet6 fe80::1%lo0 prefixlen 64 scopeid 0x2
	groups: lo
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
*** USB Devices ***
ugen0.1: <Intel XHCI root HUB> at usbus0, cfg=0 md=HOST spd=SUPER (5.0Gbps) pwr=SAVE (0mA)
ugen0.2: <AX201 Bluetooth Intel Corp.> at usbus0, cfg=0 md=HOST spd=FULL (12Mbps) pwr=ON (100mA)
*** Upgrade Status ****
UDX_UPGRADE_STATUS="inactive"

Does anyone know how to telnet into the eisy?

Posted

I think your issue is either with your router or a firewall 

Do you have another computer that you could try?

Do you have a VPN, if so is it off?

Are you able to  access the eisy via the admin console using HTTP://(your eisy ip address):8443/DESC

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...