How do you get help from UD tickets?

[DennisC]

35 minutes ago, srjacob said:

How can I reboot the eisy if I cannot get to the administrative console?

Use the multi- function button the front of the unit. Check the user guide for # of presses.

[srjacob]

I rebooted the router and did that with the eisy.  Nothing worked.  I went to the router's DHCP table and found the IP address to be 192.168.0.151.  I put the url (http://192.168.0.151:8443) into the IoX finder, and it could not find the eisy (I got an error message) like it told me to do in the wiki.

How do I factory reboot and clear the eisy?

[DennisC]

4 minutes ago, srjacob said:

I rebooted the router and did that with the eisy.  Nothing worked.  I went to the router's DHCP table and found the IP address to be 192.168.0.151.  I put the url (http://192.168.0.151:8443) into the IoX finder, and it could not find the eisy (I got an error message) like it told me to do in the wiki.

How do I factory reboot and clear the eisy?

Hold on a minute.

Your using http, with port 8443, it should be https.

Try: https://192.168.0.151:8443

[srjacob]

3 minutes ago, DennisC said:

Hold on a minute.

Your using http, with port 8443, it should be https.

Try: https://192.168.0.151:8443

That did it.  I can now access the eisy.  Now on to my other problems.  My Insteon scenes are all messed up.

[srjacob]

I successfully logged into the administrative console, and installed the Elk plugin, but I don't know how to configure it or use it in my programs.

Also, my Insteon scenes are totally messed up.

Steve

[DennisC]

9 minutes ago, srjacob said:

I successfully logged into the administrative console, and installed the Elk plugin, but I don't know how to configure it or use it in my programs.

Also, my Insteon scenes are totally messed up.

Steve

You don't install any plugin from the admin console. Plugins are installed and managed from PG3x. 

Is that what you did?

The Elk plugin has extensive documentation and examples. If you installed the plugin correctly, go to PG3x, click on Dashboard from the top menu, followed by Configuration.

Instructions for setting the plugin up are there on the Configuration tab.

You can also go to Plugins Store from the main menu, select Elk Plugin, followed by "More Info". 

Here you will find details and examples.

If you haven't installed the plugin in this manner, or can't access PG3x, go to UD's wiki eisy manual and there are instructions there.

[tazman]

3 hours ago, srjacob said:

How can I reboot the eisy if I cannot get to the administrative console?

5 button press is a reboot 6 button press is supposed to shutdown and the button would turn red when it is shutdown and ready for a power cycle

[srjacob]

21 hours ago, DennisC said:

You don't install any plugin from the admin console. Plugins are installed and managed from PG3x. 

Is that what you did?

The Elk plugin has extensive documentation and examples. If you installed the plugin correctly, go to PG3x, click on Dashboard from the top menu, followed by Configuration.

Instructions for setting the plugin up are there on the Configuration tab.

You can also go to Plugins Store from the main menu, select Elk Plugin, followed by "More Info". 

Here you will find details and examples.

If you haven't installed the plugin in this manner, or can't access PG3x, go to UD's wiki eisy manual and there are instructions there.

 

[srjacob]

I installed the plugin using PG3X and got the configuration screen.  I configured it to my Elk, and clicked "save changes"

.

I still can't see anything about the elk plugin in the admin console (I had the Elk module working fine in my ISY994) and I am a newbe to eisy and polisy.

 

[DennisC]

5 minutes ago, srjacob said:

I installed the plugin using PG3X and got the configuration screen.  I configured it to my Elk, and clicked "save changes"

.

I still can't see anything about the elk plugin in the admin console (I had the Elk module working fine in my ISY994) and I am a newbe to eisy and polisy.

 

Post a screenshot of your configuration settings from pg3x.

[srjacob]

Done

[DennisC]

23 minutes ago, srjacob said:

Done

While you are making changes to the Plugin, the admin console needs to be closed. If it is opened while you make changes, you need to close it and reopen it to see the changes.

Under host, is that the IP address of your Elk M1XEP? The port is correctly added with :2101. just like you have.

If you have more then 1 area, try separating them with a comma, instead of a dash to see if it makes a difference. Like this:

1,2

Are you using 100 outputs? Typically, you only want to display what you are using. As a test, try adding just a few with comma's. Like this: 1,2,3

Afterward, hit Save Changes.

Next, go to Log tab and change the drop down to debug instead of what it is on now (possible Info?). Then while staying on the page, hit restart from the top menu.

Log should start populating and you can check for errors.

Also, very important, you can only make 1 connection to Elk M1EXP at a time. Therefore, you can not have anything else (like ElkRP2) connected at same time.

 

 

[DennisC]

Just a thought, since there can only be 1 connection to the Elk, is your ISY994 powered down?

[srjacob]

I believe there can be only one programming connection to the XEP (thru RP2), but multiple non-programming connections.  I often go into my M1 system through both the 994 and M1ToGo.

I tried 1-2 and 1,2 for my areas.  It didn't seem to make any difference.

I have posed this question to Elk Technical Support.

 

I have around 70 outputs.  Some of these are real outputs (I control a gate using an M1KAM) and some are used as program flags.  This is why I specified 100 outputs.  If I make Elk programming changes later, I don't want to go back and reconfigure the plugin.

In any case, I have disconnected the 994.  Makes no difference.

I configured the log for debug like you suggested.  There was no RESTART on the top menu, you I am attaching the entire log.

Steve

Debug log file.txt

[DennisC]

55 minutes ago, srjacob said:

I often go into my M1 system through both the 994 and M1ToGo.

You can only be in one of these at a time. Elk doesn't support more than 1 connection.

56 minutes ago, srjacob said:

I have posed this question to Elk Technical Support.

Elk has nothing to do with UD or their plugins.

56 minutes ago, srjacob said:

I configured the log for debug like you suggested.  There was no RESTART on the top menu, you I am attaching the entire log.

That's because you are in the wrong location. You need to be on the Elk Plugin page - Log - Debug - Restart.

Take a look at the attached mark up.

Elk.pdf

We will not be able to move forward without the Elk Plugin Debug log. If there is not an obvious error, you will need to tag the Elk plugin developer for his input. But first, we need to see what is in the log.

Did you confirm the IP address of Elk M1XEP is correct?

Also, go in to the M1XEP and on the TCP/IP tab, make sure there is a check mark next to "Enable Non-Secure Port" and the port is set to 2101.

[srjacob]

I have attached the Elk Plugin Debug Log.  The restart you spoke of restarts the plugin, not the log.

 

Anyway, I didn't see any errors.  And yes, the IP address is correct and the non-secure port is enabled.

And yes, I can run  the 994 and M1ToGo simultaneously.  I do it all the time.  I didn't know you couldn't.

My question to Elk had nothing to do with the plugin, but I asked them how many simultaneously connections can the XEP support.  I'll probably get the answer tomorrow.

ELK_7-13-2025_111019_PM.zip

[DennisC]

8 hours ago, srjacob said:

The restart you spoke of restarts the plugin, not the log.

Correct

8 hours ago, srjacob said:

And yes, I can run  the 994 and M1ToGo simultaneously.  I do it all the time.  I didn't know you couldn't.

My comment was intended to make sure you didn't have another connection open while troubleshooting this one. With the plugin, only one connection can be established at a time.

As for your log, previous attempts up to around 17:00's were not connecting. Whatever change you made after that, as of 23:02, the plugin made a connection with Elk M1XEP - that's good.

While the nodes appear to be in the log, the values are empty. From the Elk Dashboard within pg3x, to the left of the Configuration tab, there is a "Nodes" tab. Is there a number next to "Nodes"?

Click on the Nodes tab and you should be seeing some node names. Are there any there?

Within the admin console Main tab, under Network, do you see "Area 1" and "Elk Controller"?

I see this in the log:

2025-07-13 23:09:50.865 ELK-82381  udi_interface      INFO     Controller:callback: ELK Controller: element=0 'ElkM1' real_time_clock:None elkm1_version:5.3.18 xep_version:2.0.48 remote_programming_status:0 system_trouble_status: temperature_units:None user_code_length:None type=<class 'elkm1_lib.panel.Panel'> cs={'elkm1_version': '5.3.18', 'xep_version': '2.0.48'}

Back on the Configuration tab for the Elk plugin, are you still showing a value for user_code? If so, is the user code you entered here programmed in the Elk and can you use it to arm/disarm at the keypad?

[srjacob]

OK.  Yesterday I said I would email Elk and ask them "how many simultaneous connections can the XEP make"?  Here is their reply from Brad Weeks:

Quote

In theory the M1XEP should be able to support up to 30 connections at the same time although I’ve only tested up to 4 connections.

Now you know.

My answers are in BOLD

At 

2 hours ago, DennisC said:

Correct

My comment was intended to make sure you didn't have another connection open while troubleshooting this one. With the plugin, only one connection can be established at a time.

See my comment above.

As for your log, previous attempts up to around 17:00's were not connecting. Whatever change you made after that, as of 23:02, the plugin made a connection with Elk M1XEP - that's good.

That's probably the case.  Around 1700, I had a bad user code.  I fixed it in RP2.  At 23:00, I checked the user code in the config and it must have connected to the M1 then.

While the nodes appear to be in the log, the values are empty. From the Elk Dashboard within pg3x, to the left of the Configuration tab, there is a "Nodes" tab. Is there a number next to "Nodes"?

YES

Click on the Nodes tab and you should be seeing some node names. Are there any there?

YES, LOTS.  The list in the attached file.  My Outputs seem to be there, but not the zones.

Within the admin console Main tab, under Network, do you see "Area 1" and "Elk Controller"?

NO.

I see this in the log:

2025-07-13 23:09:50.865 ELK-82381  udi_interface      INFO     Controller:callback: ELK Controller: element=0 'ElkM1' real_time_clock:None elkm1_version:5.3.18 xep_version:2.0.48 remote_programming_status:0 system_trouble_status: temperature_units:None user_code_length:None type=<class 'elkm1_lib.panel.Panel'> cs={'elkm1_version': '5.3.18', 'xep_version': '2.0.48'}

Back on the Configuration tab for the Elk plugin, are you still showing a value for user_code? If so, is the user code you entered here programmed in the Elk and can you use it to arm/disarm at the keypad?

Which Configuration are you talking about?  The one in PGV3 is correct, the one (for the Elk plugin-slot 1) has the values I keyed in totally changed (again).  They are NOT correct.

Nodes from Elk plugin.txt

[DennisC]

9 minutes ago, srjacob said:

Which Configuration are you talking about?  The one in PGV3 is correct, the one (for the Elk plugin-slot 1) has the values I keyed in totally changed (again).  They are NOT correct.

I PG3x, Dashboard, Elk, Configuration tab.

All those settings need to be correct for your installation. This includes an active working user code.

After updating be sure to hit save.

That should be all you need to do now to get connected.

Regardless to what Elk has indicated, currently the plugin to Elk can only be 1 connection. Although, that might change with the new interface UD is working on.

Remember, for the changes to take affect, the admin console must be closed and opened after PG3x is updated.

[srjacob]

I did all that with the configuration.  It was already correct.  I don't see anything relating to the Elk in the eisy Admin console.

I think you misunderstand regarding simultaneous connections.  What Elk is telling me is that I can have up to 30 simultaneous connections to the M1XEP (but they have only tested 4).  That means I can 1 connection via the eisy, and 3 more with M1ToGo.  If the M1 is in programming mode (via RP2), the other connections are blocked.

I am still trying to figure out why my zones don't show up in the nodes list, and where in the eisy admin console the Elk stuff shows up.  With the Elk module for the 994, it was easy.  The eisy seems much more difficult.

[DennisC]

21 minutes ago, srjacob said:

I think you misunderstand regarding simultaneous connections.  What Elk is telling me is that I can have up to 30 simultaneous connections to the M1XEP (but they have only tested 4).  That means I can 1 connection via the eisy, and 3 more with M1ToGo.  If the M1 is in programming mode (via RP2), the other connections are blocked.

You can not have 2 connections open at the same time and have eisy update or issue commands. Only 1 connection can be used at a time with eisy.

 

23 minutes ago, srjacob said:

The eisy seems much more difficult.

There is nothing difficult about it. Your previous post said the user code was incorrect. Now you are saying it was correct?

Until you get the configuration correct, you will continue to have difficulty.

Your previous Elk plugin log showed there was no working user code set. 

To move forward, post an updated Elk plugin debug log, screenshot of your plugin configuration, screenshot of Elk plugin Nodes page, and a screenshot of your eisy admin console Main tab, Network tree.

[DennisC]

Before downloading the debug log, make sure to go to log page, change to debug, and restart plugin. Wait several minutes before downloading log.

[CoolToys]

You have a lot going on here, and I will be the first to admit that I had 90% of the same problems as I migrated from the 994 to the eisy and in fact once returned the eisy until UDI cancelled support and forced the upgrade.  The Elk poly does a lot of things much better than the old UDI module but it is much more difficult to configure.  As the guys stated before there are a lot of help files with the poly but I found most of them written for programmers not users.  Here in the forum there are answers for everything you are looking for.  

As far as connections, there is a lot in this thread, but did you ever get your router to set a DHCP reservation?  Without it, every power failure you might lose the connection.  

There is a ton of help here in the migration thread 

And here is where the answers for my own elk issues were solved by some others here
 

I agree with @DennisC until you get it correct you will have difficulty.  

I didn't have time to do it right but I made the time to do it thrice.

 

[srjacob]

1 hour ago, DennisC said:

here is nothing difficult about it. Your previous post said the user code was incorrect. Now you are saying it was correct?

Until you get the configuration correct, you will continue to have difficulty.

Your previous Elk plugin log showed there was no working user code set. 

To move forward, post an updated Elk plugin debug log, screenshot of your plugin configuration, screenshot of Elk plugin Nodes page, and a screenshot of your eisy admin console Main tab, Network tree.

My configuration must be correct.  I am getting the outputs, just not the zones.  Yes, at one time my user code was not correct.  I created a new one, and it works fine with M1ToGo.

 

The debug log is attached, and the screenshot of the other things you asked for.

 

ELK_7-14-2025_124815_PM.zip

[DennisC]

 

4 hours ago, srjacob said:

My configuration must be correct.  I am getting the outputs, just not the zones.

I'm really confused, your saying you don't have zones but they are showing in your screen shot of the admin console. There are two areas showing, Basement & First Floor and both have zones showing.

For example, Basement Area indicates no active alarm, Basement Mtn Ex Rm indicates Normal, Basement Mtn to Strs indicates violated, ect.

If you click on one of the zones in the left hand tree, you will see more details about each zone.

What is the issue?

Your log now shows an active user code so you must have corrected something.

Not sure what the screenshot of the Network Resource is about, why would you have a Network Resource to what appears to be Elk M1XEP?