ratgdo stopped working

[SHM]

Got my new EISY a few weeks ago.  Everything transferred OK, but I noticed in UD mobile that the ratgdo door state for the plugin has a label of either "0" or "1" instead on"closed" or "open."  B Mercier thought it might be a plugin issue.

I have been using the ratgdo plugin flawlessly, on a Liftmaster 5.0, Security 2.0 commercial door opener, using the ESPHome firmware for "dry contact."  In an effort to fix the UDM issue, I did an OTA firmware upgrade to the ratgdo, again using 2.53/security 2.o/dry contact firmware.  Now, there is no response to the open/close command on the ratgdo, (when triggered from the device on chrome, UDM or the AC).  Attached is screenshot of the ratgdo device information.  The IP of the ratgdo is 10.0.0.21 and the EISY is 10.0.170

[Goose66]

The original issue just sounds like the “profile” for the plugin didn’t get successfully loaded. You could have loaded the profile from the PG3 dashboard and restarted the Admin Console to see if that straightened it out.

However, now it sounds like the plugin setup is corrupt once you updated your ratgdo. I would suggest factory reset ratgdo, delete plugin, and then follow all the instructions again to install and discover.

[SHM]

Sounds like a plan.  By factory reset, do you mean erase and re-install the ratgdo firmware?

[Goose66]

The erase is not as important as going through the setup steps to get the initial settings right so the Discovery process will work. See here and here.

[SHM]

That worked!  Garage door now responds as before but in UDM, the plugin display shows a number for Open, opening, closed, closing instead of the word.  Any thoughts?

[Goose66]

Don’t know what to tell you. Obviously the plugin hasn’t changed in 14 months, including the “profile” files, and it seems to have been working before.

I would think something has changed in UD Mobile and the way it interprets profiles from a recent update, and that is likely the problem. If there is some new format for plugin profile files that UD Mobile has changed to, I am not aware of it.

Please open a ticket with UD to investigate, reminding them that the last code changes to the plugin was 14 months ago.

[DennisC]

5 hours ago, SHM said:

That worked!  Garage door now responds as before but in UDM, the plugin display shows a number for Open, opening, closed, closing instead of the word.  Any thoughts?

Typically, this can be corrected by rebooting ISY/Polisy/eisy.

[bcdavis75]

On 7/31/2025 at 5:48 PM, Goose66 said:

Don’t know what to tell you. Obviously the plugin hasn’t changed in 14 months, including the “profile” files, and it seems to have been working before.

I would think something has changed in UD Mobile and the way it interprets profiles from a recent update, and that is likely the problem. If there is some new format for plugin profile files that UD Mobile has changed to, I am not aware of it.

Please open a ticket with UD to investigate, reminding them that the last code changes to the plugin was 14 months ago.

Mine has also stopped working.  Except I didn't change anything like SHM.  The AC seems to correctly read the state of the garage door and the light.  However, open and close commands no longer do anything.  Not entirely sure when this started but sometime in the last month.