Jump to content

ratgdo stopped working


Recommended Posts

Posted

Got my new EISY a few weeks ago.  Everything transferred OK, but I noticed in UD mobile that the ratgdo door state for the plugin has a label of either "0" or "1" instead on"closed" or "open."  B Mercier thought it might be a plugin issue.

I have been using the ratgdo plugin flawlessly, on a Liftmaster 5.0, Security 2.0 commercial door opener, using the ESPHome firmware for "dry contact."  In an effort to fix the UDM issue, I did an OTA firmware upgrade to the ratgdo, again using 2.53/security 2.o/dry contact firmware.  Now, there is no response to the open/close command on the ratgdo, (when triggered from the device on chrome, UDM or the AC).  Attached is screenshot of the ratgdo device information.  The IP of the ratgdo is 10.0.0.21 and the EISY is 10.0.170

Screenshot 2025-07-24 at 4.16.55 PM.png

Posted

The original issue just sounds like the “profile” for the plugin didn’t get successfully loaded. You could have loaded the profile from the PG3 dashboard and restarted the Admin Console to see if that straightened it out.

However, now it sounds like the plugin setup is corrupt once you updated your ratgdo. I would suggest factory reset ratgdo, delete plugin, and then follow all the instructions again to install and discover.

Posted

That worked!  Garage door now responds as before but in UDM, the plugin display shows a number for Open, opening, closed, closing instead of the word.  Any thoughts?

Posted

Don’t know what to tell you. Obviously the plugin hasn’t changed in 14 months, including the “profile” files, and it seems to have been working before.

I would think something has changed in UD Mobile and the way it interprets profiles from a recent update, and that is likely the problem. If there is some new format for plugin profile files that UD Mobile has changed to, I am not aware of it.

Please open a ticket with UD to investigate, reminding them that the last code changes to the plugin was 14 months ago.

Posted
5 hours ago, SHM said:

That worked!  Garage door now responds as before but in UDM, the plugin display shows a number for Open, opening, closed, closing instead of the word.  Any thoughts?

Typically, this can be corrected by rebooting ISY/Polisy/eisy.

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...