Factory Reset of ISY994i failed?

[BJanzen]

Hi everyone,

I have an ISY994i that I used for an Insteon project about 10 years ago, but it has been shelved for the past 5 or 6 years. I want to bring it out of retirement (although I am aware it is no longer officially supported), but when I plugged it back in only the Power, Rx and Tx lights were on with the red Error light on (or blinking) as well. I don't need any configuration setup from the old project so I want to factory reset it.

After several attempts to factory reset it, now only the Power light is on and I can no longer ping the IP address that it had before the reset. 

So what do you think? Is it a brick, or did I miss something? Any advice is appreciated!

[Geddy]

@BJanzen welcome to the forums.

Take a look at the wiki for the front light indication of what might be happening:

https://wiki.universal-devices.com/Main_Page#Front_Panel_LEDs/Lights

More than likely just a power supply. The ISY994 accepts a wide range of power options. Check if you have any other barrel connector power supplies near what the existing supply is and try those out. 

Also be sure that you properly attempted the factory reset as outlined in the wiki:

https://wiki.universal-devices.com/Resetting_Your_ISY

When you reset it the device probably went into auto DHCP to connect to the network. Check your router to see if you find the MAC address of the device connected. It's probably at a different IP address. If you set it up that long ago you probably set a static IP and the initial issue was that it couldn't get a network connection. The current suggestion from UD is not to set the device with a static IP, but to have an IP reservation on the router (to avoid possible IP conflicts if you change network equipment and forget to set the DHCP table to the same as the old equipment.

 

[Brian H]

I would second try a power supply.

They are known to be a failure for some of us.

[BJanzen]

Thanks for the input! I left it unplugged for about an hour as I had kind of given up on it, but when I plugged it back in (same power supply) it booted up properly and I was able to login.

It does have a new IP address, but it didn't earlier after multiple factory resets. I guess it just needed a nap for a little while...

Thanks again!

[Geddy]

@BJanzen Glad it came back up! Good luck setting things up in it. Make sure you bring it up to date on firmware before you start adding things again. It will be easier now if you're starting fresh/new with everything. Especially since you did a reset. 

You can find the firmware in the Current Release area of the forums. If you're not running a Z-Wave module in the ISY994 you can go up to 5.3.4.

[larryllix]

A common problem was oxide on the SD card contacts.

Try a white pencil eraser o buff the gold contacts on the card and maybe after or instead use a q-tip with rubbing alcohol (99% is best) on it to scrub the gold SD card contacts. Contact cleaner is best if you have it.