Can't access the ISY-99i

[rtt3821]

I just purchased the ISY-99i and am having big problems trying to connect with it. I am using a modem provided by Qwest and from what I can find it is a PPOE type. Second, I am running Windows 7 Ultimate and all the guides don't refer to this version. I tried to use the ISY shell but I don't know the URL of the -99i. Can anyone help me??? The MEM and the ERROR leds keep blinking. I tried putting a Linksys WRT54G router is series with the Qwest modem but that didn't help either.

[LeeG]

The ISY User Guide indicates a blinking MEM and ERROR LEDs indicate an Ethernet connection problem. There are two RJ45 jacks on the ISY. Port A for the PLM connection and Network for the Ethernet connection. Might check to be sure these are not swapped. By default I think the ISY is looking for a DHCP server to acquire the IP address.

[Michel Kohanim]

Hello rtt3821,

 

LeeG is, as always, right on! If you still have problems connecting with your ISY, please contact our tech support team so that we can resolve this issue more expeditiously:

818-631-0333 OR

http://www.universal-devices.com/contact.htm

 

 

With kind regards,

Michel

[rtt3821]

Thanks for the response. All cable connections to the -99i are correct. The problem seems to be with the modem.As I noted I think it is a PPOE type. Using a null serial cable direct to the computer doesn't work either because I don'r know the URL.

[rtt3821]

Many thanks to Michel Kohanim for the fast telephone response. All his efforts all really appreciated. Again, thanks Michael.