I got a notice that eisy went offline yesterday morning. I've tried rebooting, checking cables, etc. I can ping it and it shows on my router as active, but admin panel, app say it's offline. What else can I do to resolve? Yes, I have started a ticket but haven't heard anything since yesterday. My firmware is out of date, but I don't know how to update since I can't get online with it. Any help appreciated.

Are you sure that the IP address you're pinging is the eisy? Do you have the IP address reserved for it in your router? If you didn't, something else might have taken the address. Check the MAC address.

Yes I'm sure. The router identifies it as the eisy and the IP is the same as it was before this started. The router shows it connected. The MAC is right too

Ok, have you tried a connection to it with ssh? From a windows command prompt, enter:

C:\ ssh admin@eisy.local

Does it connect and ask you for a password?

Just did. It asks for password

So the eisy is there.

Harmless thing you can try: redo the ssh command and enter "admin" as the password. If that doesn't work, try your IoX admin password. When you get to the $ prompt, try restarting the isy service:

$ sudo service isy restart

You should see messages like shown below, if it restarts ok. Any error messages might give you a hint as to what might be wrong.

here's what popped up. I have no idea what it means

isy not running? (check /var/isy/isy_svc.pid).

isy service failed since no process with id 12718 exists ...

Fixing permissions for ISY scripts

Checking to see whether or not we need to migrate from 994 ...

Setting permissions for ISY directories/files

you can disable uftdi driver by adding isy_load_uftdi=NO in /etc/rc.conf

7 1 0xffffffff828b4000 83a0 uftdi.ko

isy: 1763156932 -> 0

Starting isy.

Well, it couldn't stop the isy service because it wasn't running...which corresponds to your problem. Otherwise it says it's restarting it. So try connecting again to the admin console. It it still doesn't work, you'll probably need help from UDI.

thanks for trying. i'm in touch with them but probably won't get anything till monday.

Let us know how it goes.