I tried to connect to my ISY at work today via my iPhone and my connection timed out.

 

When I got home and was connected via WiFi everything was fine. I tried to again with 3g and nothing...

 

I hopped on my neighbors WiFi andI could connect to the ISY homescreen via my https://20.30.xxx.xx... but couldn't nagigate to any of the scenes, devices, programs, etc...

 

I saw some other threads about remote connection problems after a power outage so I reset my router and ISY...nothing.

 

Then I unplugged my cable modem and plugged it back in again and DING DING DING! Everything is working fine.

 

I guess my power went out last night during the storm? Is there anyway I can prevent from this happening again? Or is there another fix without manually resetting the cable modem?

 

Sorry if this has been covered before. I've read a lot of the forums before trying the cable modem reset and didn't see anything.

 

My ISY-99i software is up to date (2.7.15)

Hello gtrotter4,

 

Sincere apologies for a tardy reply.

 

The first question I have is whether or not you could connect remotely via a browser (not iPhone). This can help us isolate the problem.

 

Unfortunately there's not much you can do to prevent the router/modem reboot.

 

With kind regards,

Michel

I could not connect remotely via web browser.

gtrotter4,

 

You can put the Router/Modem on a UPS. If that is all you are trying to keep powered there are small UPS devices which are not very expensive. I keep all my PC equipment on a UPS which includes a DSL Modem. Most of the time the phone line and DSL capability stay up even when power to the subdivision fails.

 

The only possible issue is that a UPS can easily interfere with Insteon communication, mainly due to signal attenuation. I use a SmartHome Filterlinc between the UPS and the powerline to prevent that. Just be sure things like the ISY PLM are not on the UPS or any surge suppressed outlet.

 

Lee