If my UD Mobile app is using a remote connection, the home screen at the top will say "Disconnected, will reattempt connection" It will show an attempt counter eventually just landing at the disconnected message. But it appears to be connected. If I go into controller settings is reports as 'Online' with Synchronize working fine. Devices show correct status once I focus on them, but do not auto update which is the behavior I have come to expect when on a remote connection vs the auto status updates I see when local.

It does not matter what device I use, and it does not matter wether that remote connection is cellular or wifi. Running v1.4.3

The event subscription (status updates) is not working, so the message is likely correct.

What is your firmware?

1.4.3

1 hour ago, Illusion said:

1.4.3

This is the app version, what is the eisy firmware.

Polisy. IoX version 6.0.0

We have other reports of missing status on 6.0 when remote and updated firmware should be coming very soon to address these. Being a s this is a know issue for 6.0, but seems like the issue started before this. Let us revisit after the firmware update as it is possible firmware corrects.

If not corrected by update, my guess is there is something wrong in the controller's settings in UDM.