November 21Nov 21 I was making some program edits for the first time in ages when it logged me out automatically. I was caught in a perpetual connecting to the subscription (or something similar). After waiting a long time and trying several times, I did a hard restart of the EISY by holding in the blue button until it turned red and then pushed again to start it. Could not see it in the launcher after this.The UD app showed a notification of updating software and to not disconnect power. (That would have been good info before I restarted it). Tried just about everything a novice can do.Cannot connect through portal. Tried lots of suggestions in the forum. Did a complete factory reset (pushed button 10 times). I assume it reset, but nothing happened to the lights from this.Need help, please.
November 21Nov 21 1 hour ago, Tim.Sto said:I was making some program edits for the first time in ages when it logged me out automatically. I was caught in a perpetual connecting to the subscription (or something similar). After waiting a long time and trying several times, I did a hard restart of the EISY by holding in the blue button until it turned red and then pushed again to start it. Could not see it in the launcher after this.The UD app showed a notification of updating software and to not disconnect power. (That would have been good info before I restarted it). Tried just about everything a novice can do.Cannot connect through portal. Tried lots of suggestions in the forum. Did a complete factory reset (pushed button 10 times). I assume it reset, but nothing happened to the lights from this.Need help, please.I suggest you do nothing else until you open a UD support ticket and receive instructions from them on how to proceed.
November 22Nov 22 Author 21 hours ago, DennisC said:I suggest you do nothing else until you open a UD support ticket and receive instructions from them on how to proceed.Thank you for the advice. I worked with Michael today, and I'm back up and running. Still need to update though. He sent me instructions that include to plug the "adapter" into my PC's USB port. I'm not sure what adapter he is referring to.
November 22Nov 22 1 hour ago, Tim.Sto said:I'm not sure what adapter he is referring to.The “adapter” is just a USB flash drive. (I had to ask the same in the past)
Thursday at 05:11 AM2 days Author Thanks to everyone. I opened a ticket, and they helped me "flash" the EISY. Got it running, but lost all of my z-wave devices ,and I cannot get my Schlage locks to connect now. Going to respond to the ticket and see if they can help.
Yesterday at 02:39 AM1 day 21 hours ago, Tim.Sto said:but lost all of my z-wave devices ,and I cannot get my Schlage locks to connect now.Suggest trying to exclude your zwave devices ( do it two times in a row), then try to include the device.
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