Jump to content
View in the app

A better way to browse. Learn more.

Universal Devices Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Alexa doesn’t complete all actions on a scene.

Featured Replies

When I activate a scene from an Insteon switch, it works perfectly. When I ask Alexa to execute only some of the actions in the scene ate executed

If you activate the scene from the admin console, does it behave the same as with Alexa?

Likely the answer is yes. Which means your scene links are corrupt. Try restoring all the devices in the scene. If that doesn't work, trying removing the device that isn't responding from the scene and then adding it back in. If that doesn't work, start deleting devices, factory resetting them, adding them back to ISY, then creating the scenes again.

Likely issues with the scene - if ISY gets the command from Alexa, Alexa did its part and triggered. Its up ISY and your switches to react to and execute the scene.

@PapaBear , when you execute a scene from your Insteon switch it will interrogate group members via a group cleanup command to verify that they received/acted on the scene command. If a device did not respond correctly, the switch MAY retry xx times.

When you request a scene to be turned on using Alexa, it communicates to the ISY via a Rest command. The ISY in turn executes the scene. The difference is that when the ISY executes a scene it does NOT interrogate the scene members to see if they received/acted on the command. It assumes the command was received properly.

You likely have poor communication to some of the scene members. The switch uses retries to try to improve communications. The ISY (and Alexa) do not.

You can try to improve communications, or use Individual device On/Off commands (Device on/off vs scene on/off). The ISY will use group cleanups and retries for Device Direct commands.

Create an account or sign in to comment

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.