HI

I just setup a new EISY Home in a new location. I updated to firmware and UI version IoX v.6.0.3.

After adding multiple i3 Dials, when I try to make any changes, eg, ramp rate , on level, or mode from dimmer to relay, nothing gets updated on the device. I have tries multiple times and rebooted EISY. Each time I click Write Changes button and/or right click to Write Updates to Device. WHen I do this, event viewer shows no communication. When I querry device, the settings revert back to default.

How do I resolve this? Have others had issues with the i3 devices? Do I need to revert to manual device programming or use the Insteon controller outside of ISY?

Note, before adding to EISY, I factory reset the devices via air gap etc.

Any wisdom on this?

Thanks

...Update,,,

Interestingly, using the UD App on my phone, I have changed Mode from Dimmer to Relay. However does not work on the Admin Console. I am connected locally with both.

This sounds like a familiar problem. Are you in the Java console? If so, it was changed some time back, but not well documented. The Write Changes button doesn't do much. After making your adjustment, click on the actual button "On Level" or "Ramp Rate" after making your adjustments. It will write your changes.

Hi thanks for your help. I will look at this more carefully when I return to that location next week. I appreciate it thanks

On 12/11/2025 at 11:57 PM, ccclapp said:

nothing gets updated on the device.

Also note that there has been an issue since 5.x days that the custom settings do not show on the device once you've closed admin console and return to it. So you have to go on faith that the settings are written when you click on the item label as @gdntx outlines above. I'm not sure about the new i3 items, but I know older devices if you set a ramp rate and then come back to the device or the next time admin console is opened that ramp rate does not display.

1 minute ago, Geddy said:

Also note that there has been an issue since 5.x days that the custom settings do not show on the device once you've closed admin console and return to it. So you have to go on faith that the settings are written when you click on the item label as @gdntx outlines above. I'm not sure about the new i3 items, but I know older devices if you set a ramp rate and then come back to the device or the next time admin console is opened that ramp rate does not display.

Ok, this is crazy! If I understand correctly we have no way of seeing what settings we have applied to the devices. If so, this might be enough to abandon ISY/EISY. How can this be, that is a base level requirement (to know what settings you have on your devices.

21 hours ago, Geddy said:

Also note that there has been an issue since 5.x days that the custom settings do not show on the device once you've closed admin console and return to it. So you have to go on faith that the settings are written when you click on the item label as @gdntx outlines above. I'm not sure about the new i3 items, but I know older devices if you set a ramp rate and then come back to the device or the next time admin console is opened that ramp rate does not display.

Hi geddy or others I'm just trying to clarify the question above of of whether whether the insteon device properties actual settings will be visible in the eisy admin panel because if not I don't know how anyone is able to do meaningfully use insteon devices. is anyone able to clarify this?

Thanks very much

@ccclapp seeing that it's been this way for YEARS and isn't specific to eisy. Your question is probably better handled through a support ticket with UD for further diagnosis and review. I don't alter ramp rates once I've set them so I don't really need to go back and see what a ramp rate or "on level" is.

My expectation is this is automation. I set up my automation and slightly tinker when I first set it up. Once I had it set the way that works best for my family I don't change it. I might tweak a few things over the years as our patterns change, but I don't go back and try to see if a ramp rate is "x" that I want it to be "x+y" different now. I just set it to a different value and see how that works.

Fair point. since I am doing configurations for a whole house now it's very helpful to see the actual specifications so I will put in a ticket on this just for final clarification. Thanks