Told my Eisy to upgrade but now I can't connect to it. UD Mobile is saying it is offline. I tried unplugging power and plugging back in to reboot but no luck. What else can I do?

Thanks

Have you tried accessing the eisy via the admin console

Yeah IoX launcher says not found so can't get to the admin console. I unplugged it and let it sit for a while but no luck. I should have not tried to upgrade since it was working.

Edited December 23, 2025Dec 23 by GregE

What was your firmware version before the update

Clear your java cache, be sure to check all 3 boxes, then download the IoX Launcher from here:

https://isy.universal-devices.com/start.jnlp

Let me know if that helps

5.8.4

No luck.

isy.io says it's offline

It's best to open a support ticker. Don't try anything else

My Tickets - Universal Devices - The Most Powerful Automation, Energy Management, and IoT Platform

Thanks. I appreciate your help.

While you wait for UD to get back to you, try a new power supply.

Two useful things to know as you open a ticket:

• Can you see it in your router'sdevice table? If so, can you ping it?

• Be prepared to hook up a keyboard and a hdmi screen if asked to do so.

After clearing your Cache, try to connect to it directly via http://<your eisy ip address>:8080/admin.jnlp

This will download an AC shortcut called Admin.jnlp. Clicking on that should take you directly to a sign in screen versus the AC launcher. This will eliminate quite a few of the possible "in-between" issues.

However, it sounds like your Eisy may be locked up .

18 hours ago, Guy Lavoie said:

Two useful things to know as you open a ticket:

• Can you see it in your router'sdevice table? If so, can you ping it?

• Be prepared to hook up a keyboard and a hdmi screen if asked to do so.

Yeah I can ping it and they did ask me to do that but I have neither at home so will have to bring one once I am back at work.