This morning trying to play around with Matter devices and seeing if I could get a device connected. Now when I run the UD MOBILE app. it loads up, I see my devices, then about 2 seconds later I'm looking back at the phone launch screen.

What I have tried

• Uninstalled the UD MOBILE app and reinstalled it. Go thru all the steps and 2 seconds after the display of my devices, it crashes

• Did a complete interview of my Z-Wave devices from start.jnlp

• Rebooted my eISY - Pulled the plug

• Ran Upgrade Packages and did the reboot when it said to.

I'm at a loss what else. AI says to do some weird stuff like deleting my profile and adding it back in. Setting up a second device via ip address, but the prompts AI says I should get don't match the UD prompts I see. Everything works from the Java admin screen, just not the UD MOBILE app

I'm at 6.04 on eISY 1.5.2 on UD Mobile

Edited December 25, 2025Dec 25 by awysocki

Have you tried going into your phone's settings screen -> Apps, then finding the UD Mobile app, and clearing cache?

Uninstall and reinstall does the same thing. AI says the cloud has a corrupted device listing. Causing the problem, I just didn't know how to clear the cloud

20 hours ago, awysocki said:

Uninstall and reinstall does the same thing. AI says the cloud has a corrupted device listing. Causing the problem, I just didn't know how to clear the cloud

I believe you have already opened a ticket, if not please open one for diagnostic.

Same issue.

Luckily, I set the default home page to "Favorites" and it loads fine, but as soon as I go to the
"Home" page, it crashes.

I have an other user in the house, and it now crashes for her too, as her default page is the Home page.

Everything was working with the past week.

I added a couple of new replacement switches, and went to the home page to make them a fav
and this is when I found the issue.
I'll slide in a new ticket too.

Was issue corrected?

I called into support. they asked for access into my eISY and then things started working. Don't know what they did, but I'm good.