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Portal disconnect

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We had a brief (hour) generator run today due to a downed tree. The internet stayed up but the Eisy had a brief power cycle (it was not on the UPS at the time, it is now). Since power has come back up, I continue to get portal disconnect messages. The Eisy is up (blue light on power switch) and all networking is up and running. Not sure what I should do next. I did power cycle the PDM again.

Thanks.

@raydoc attempt the power cycle suggested in the other topic and see if the portal reconnects.

https://forum.universal-devices.com/topic/46245-eisy-offline-after-power-failure/#findComment-401708

There had been posts in the past about there being some hiccups with power loss. Depending on what firmware you were on there was a pushed update for underlying issues a while back that might have attempted and not finished correctly. If a full power cycle doesn't resolve the issue you might be best off opening a support ticket to take a deeper look into your system.

https://www.universal-devices.com/my-tickets

  • Author

No joy. Put in a ticket. Bummer, can't run any of my programs.

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