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Venstar not receiving commands from Alexa

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I set up a Venstar thermostat on the eisy. All works fine. When I add that thermostat to the portal it is acknowledged by Alexa and added to the device list. The problem is that when I send an oral command to that device, like set mode heat the NS doesn't seem to understand what was received. Alexa shows waiting for UD. Also the current room temperature isn't received by Alexa. Shouldn't this work? Thanks.

Log:

      

2026-02-02 15:10:30.282 MQTT udi_interface.interface DEBUG interface:_message: QUEUING incoming message command

2026-02-02 15:10:30.283 Command udi_interface.interface DEBUG interface:_parseInput: DEQUEING command

2026-02-02 15:10:30.282 MQTT udi_interface.interface DEBUG interface:_message: QUEUING incoming message command

2026-02-02 15:10:30.283 Command udi_interface.interface DEBUG interface:_parseInput: DEQUEING command

2026-02-02 15:10:30.283 Command udi_interface.interface DEBUG interface:_handleInput: PROCESS command message {'address': '86a3e7c1', 'cmd': 'CLIMD', 'value': '1', 'query': {}} from Polyglot

2026-02-02 15:10:30.283 Command udi_interface.node ERROR node:runCmd: node 86a3e7c1 command CLIMD not defined


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