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EISY and Zmatter dongle. Zigbee devices stopped

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Recently my 3 Zigbee motion devices stopped working. I can interview them from eisy. Ive tried deleting them and adding back in but they dont add.

Zigbee checkbox is checked in IOX. Worked great for a year.

I have Upgraded packages, unplugged and replugged dongle, and rebooted.

Any clues before I open ticket?

  • Author
4 hours ago, Guy Lavoie said:

Have you tried a reboot that includes actuallypowering off your eisy?

Yes, I also plugged in the zmatter device into a different USB. Still not working.

So when you click on the Zigbee menu at the top, you get the various options (Add a Zigbee device, etc) right? That means that it's seeing the dongle. The next thing to try would be to try and factory reset the device you want to add, and then try adding it back. This usually involves something like holding down a button on it while powering it up, or some similar procedure. See the instructions that come with the device.

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