boatfevor Posted December 1, 2010 Posted December 1, 2010 I Just want to say that the people at Universal Devices have put service back in Customer service. I was having a problem with my ISY and they had me up and running in no time. I will continue to use them as tech support and for purchasing new equipment, along with telling all my friends and family. I just wanted to say Thanks!!!
brad77 Posted December 2, 2010 Posted December 2, 2010 Welcome to the forum, boatfeveor! You've discovered the reason that many of us have stuck with the UDI, as users and developers. Not only is their customer service top notch, but this community is really the best I've ever been a part of. There are a lot of really knowledgeable and helpful people here.
gatchel Posted December 2, 2010 Posted December 2, 2010 I agree also. I can't remember the last time I actually wanted to praise a company for doing a good job. UDI is the first in a long time.
belias Posted December 2, 2010 Posted December 2, 2010 Agreed - reading through the forum and seeing the great support is what convinced me to buy an ISY in the first place. UDI is the company I point to as an example of what support should be like.
ubuntulinuxuser Posted January 2, 2011 Posted January 2, 2011 I have to say, that in all my years of dealing with customer support representatives, Universal Devices has them all beat, by miles! After having a problem with my ISY99, I worked with a customer support tech who wouldn't rest until my problem was solved. The troubleshooting spanned across two evenings because the problem itself caused other problems with my computer hanging, making troubleshooting difficult. Well, it's working, and I am a customer who can say, that UDI stands along side their product, not behind it hiding. Everyone I know looking to automate their home home will hear this story. Thank you.
NewTech Posted January 3, 2011 Posted January 3, 2011 Two simple words describe the care and service satisfaction of UDI, "The Greatest". 'nough said!
Mike_405 Posted January 10, 2011 Posted January 10, 2011 Darrell and Michel thank you for your help. I am using a new Apple Airport Pro and iMac so my instructions are a little different. After some e-mails Darrell called and fixed my port forwarding and told me he needed the IP address for the router. I was hunting for the IP address of the ISY99i. This is superior customer service because after a purchase of a device like this, typically you would be on your own. This is one very cool product with people that really care. Thank you.
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