E net connection problem

[Joe Dunn]

I have been using an ISY-99i for some time. Now I can't access it by e net. The ISY is working fine. My modem is working fine. I have two PCs and the ISY connected to it.

 

The e net connection at the rear of the ISY shows one solid green light and one blinking green light. At the other end a green light goes on where the cable is connected to the modem. MEM and ERR are blinking. I ran www.universal-devices.com/991. It didn't find my ISY.

 

I rebooted my modem and the problem remains.

 

Where should I go from here?

 

Thanks,

 

Joe

[Michel Kohanim]

Hi Joe,

 

If MEM/ERR are blinking simultaneously it means that ISY cannot communicate with your modem. You might want to check the cable from ISY to your router/modem ( I think this was the problem last time ).

 

Also, please go to your router's DHCP client table and make sure ISY99-HOME-AUTO is listed.

 

With kind regards,

Michel

[Joe Dunn]

I have checked my cables. And replaced the e net cable. The ISY cable connector shows a steady green light and a linking green light. The router connection shows a green light. So, I think the connections are OK.

 

The ISY is not on the router's DHCP client table. I have spent more than two hours with AT&T trying to solve this. So far, none of them has any idea how to add to the client list.

 

I'm beginning to think my problem is in the router.

 

Does the ISY continue o try to connect to the router? Or, do I have to do something to make that happen?

 

Is there any way to increase the font size or these messages?

 

Thanks,

 

Joe

[Michel Kohanim]

Hi Joe,

 

Please do be kind enough to contact our support for more expeditious resolution.

 

Please reboot your ISY and make sure the LEDs go through the following sequence:

Power, RX, TX solid on

MEM Starts blinking

RX, TX turn off

RX, TX, MEM blink randomly

 

With kind regards,

Michel

[lapolonyc]

Got the same issue and everything seems to be ok (cable, router settings)

[Michel Kohanim]

Hello lapolonyc,

 

Which issue? You cannot access your ISY?

 

With kind regards,

Michel

[Joe Dunn]

My access problem was solved after I unplugged the PLM and replugged it. After the ISY booted up it was able to connect to the router. Now it works fine.

 

Joe