Jan Posted May 15, 2011 Share Posted May 15, 2011 Got mime 99i two days ago. All works fine - but the blue (yeah blue) PWR LED is erraticaly on/off. The device works fine regardless of the state of the PWR LED. Tried different power adapters, same issue. Any ideas? Link to comment
Michel Kohanim Posted May 15, 2011 Share Posted May 15, 2011 Hello Jan, Sincere apologies ... this must be a hardware defect. Please do be kind enough to request for an RMA and get the unit replaced. To make sure you have a seamless transition, please make sure to backup your current ISY (File | Backup ISY) and then when you get the new one simply restore the backup (File | Restore ISY). With kind regards, Michel Link to comment
Jan Posted May 15, 2011 Author Share Posted May 15, 2011 Micheal - thanks so much such a super-quick answer! -Are you processing the RMAs or do I need to talk to the AARTech where I bought it? -Is there any s/n series to avoid? -My 99i has a plastic box and blue LEDs unlinke the images I see all over (metal box with green LEDs), is this model I need to avoid? -Along with Keypad Linc this is the second component on my X10 jurney to Insteon that is DOA, very painful, probably the technology is not ready yet? Thanks Jan Link to comment
Michel Kohanim Posted May 16, 2011 Share Posted May 16, 2011 Hello Jan, I am so very sorry ... you will have to go through AARTech. Actually, these are our brand new units and they all have blue LEDs (except for the error light). We just haven't had time to update our website and notify our distributors. Again, sincere apologies. With kind regards, Michel Link to comment
mmknox Posted May 17, 2011 Share Posted May 17, 2011 AARtech are very good to deal with for RMA's. I had a DOA SwitchLinc which they handled for me very well... sent me a return mailing label and everything. Link to comment
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