IR Linc Discovery Issues

[pacificsloop]

Hi,

I have one one of the first IR Linc Recvrs (V.22). I recently upgraded my ISY 99 to 3.1.15 and since then it appears my ISY will not respond to the IR Linc commands. I have removed the IR Linc, cleared all links, and attempt to re-add. I have followed the "add button to IR Linc" process, and in doing so, the ISY "locks up" after the process is completed. I keep getting the error "discovering nodes - retry" and the only thing that will clear this is a re-boot.

 

I have also used the "add new device option", with the keep existing links option. The IR Linc is then added however, no links appear, although I have stored the IR codes.

 

Is there a software compatibility issue with the .15 version or is there some other procedure I can use to resolve?

 

Thank you!

 

Pete

[Michel Kohanim]

Hi Pete,

 

I am so very sorry to hear. There seems to be two issues here:

1. It seems that status updates are not sent from ISY to your computer. Perhaps after the upgrade, your ISY's IP address changed and your firewall rules are now blocking ISY ... this has to be fixed before we try to figure out what's going on with your IRLinc

2. Please go to Help | About and ensure that UI Version is the same as Firmware version. If not, please clear your Java cache and go to http://www.universal-devices.com/99i/3.1.15/admin.jnlp

 

With kind regards,

Michel

[pacificsloop]

Hello Michael,

 

Yes both my UI and firmware versions are the same. Also, I have a static IP on my ISY and my PC so this has not changed.

 

Thanks again for your assistance.

 

Pete

[Michel Kohanim]

Hello Pete,

 

Thank you. We added code to support newer INSTEON devices in 3.1.15 and that might have something to do with this.

 

The only way to rule this out, is if you would be kind enough to go back to 3.1.14 and let me know if this works.

 

With kind regards,

Michel

[pacificsloop]

Thanks Michel,

 

The downgrade caused significant other problems, however, I was able to successfully restore from a former backup. I re-linked the IR Linc and then restored the PLM. It now appears to be functioning again, although the links on the IR Link to the ISY are not correctly appearing (although it is now functioning).

 

I placed the IR Linc in setup, re-stored it IR code in the IR Linc, then in the ISY GUI, selected "Add IR link button" and immediately selected finish. After a reboot, this then seemed to restore the link ( although it does not display the controller or responder detail).

 

Again, it appears to be working again now so I will leave it alone .....you guys may have some issues though with the .15 correctly reflecting IR link details and operation.

 

Thanks again for the support,

 

Pete

[Michel Kohanim]

Hello Pete,

 

I am afraid that there's something else going on in your system. We did test IRLinc again with 3.1.15 (and 16) and they both worked fine.

 

With kind regards,

Michel

[pacificsloop]

Thanks Michel,

 

I will contact your support via phone when I attempt to add another IR code link if there are problems.

 

Thanks again,

 

Pete