Security Error Launching Admin Console

[MikeBro]

I get an exception now when I launch the console from my desktop icon (Win7), even in administrator mode or using compatibility settings (suggested XP mode). No problem when launching from Internet Explorer. Any ideas?

 

JNLPException[category]
at com.sun.javaws.LaunchDownload.checkSignedResourcesHelper(Unknown Source)
at com.sun.javaws.LaunchDownload.checkSignedResources(Unknown Source)
at com.sun.javaws.Launcher.prepareResources(Unknown Source)
at com.sun.javaws.Launcher.prepareAllResources(Unknown Source)
at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
at com.sun.javaws.Launcher.prepareToLaunch(Unknown Source)
at com.sun.javaws.Launcher.launch(Unknown Source)
at com.sun.javaws.Main.launchApp(Unknown Source)
at com.sun.javaws.Main.continueInSecureThread(Unknown Source)
at com.sun.javaws.Main$1.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

[Michel Kohanim]

Hello MikeBro,

 

Please open the Java console, go to Certificates and then remove all Universal Devices certificates. Once done, go back to http://www.universal-devices.com/99i/admin.jnlp and MAKE SURE you accept the certificate (otherwise you will get the same errors).

 

With kind regards,

Michel

[MikeBro]

Michel,

 

I don't see how to remove all (or any) certificates in the ISY Configuration Utility. I see "generate", "receive" and "install" selections in the menu.

 

---MikeB

[LeeG]

It is a function of Java, not the ISY. Invoke Java from the Control Panel (not sure if that is what Win7 calls it), select the Security tab and click Certificates.

[MikeBro]

Ok. Did that, rebooted, and no change; still fails to run from the icon, or when I click on the link in Michel's message. It never asks me to accept a certificate.

[Michel Kohanim]

Hello MikeBro,

 

I am so very sorry to hear. Please submit a ticket (link below) and we'll login to your computer to see what's going on.

 

With kind regards,

Michel

[MikeBro]

As usual, your support was superlative. I thought I had done everything correctly, but of course I must have missed something.

 

---MikeB