ISY-99 no longer accesible from computer or phone

[syilk1]

My Insteon system has been flawless for 2 years and all of a sudden I cant connect to my system, I have rebooted computer, ISY, Modem , Router and nada. Cant access it?? No error lights, but my 192.168.1.108 which was my IP for ISY is no longer there, The secure ISP also shows nada. Any ideas?? I cant control sprinklers, lights, thermastats, etc, I am helpless and missed my tech support call grrrrr

Thanks, Scott

[LeeG]

Use the following URL

 

http://www.universal-devices.com/99i/admin.jnlp

 

to access the ISY. Although probably under an active window there should be an Insteon Finder window with the IP address of the ISY.

[Michel Kohanim]

Hello syilk1,

 

I am so very sorry that we couldn't get a hold of each other today. Your ticket shows that we tried contacting you again today at 3:10 PM PDT but the VM was full. Please do be kind enough to callback and/or provide us with the best times to get a hold of you between 9:00 AM till 4:00 PM PDT M-F. We are closed tomorrow in the honor of Independence Day.

 

With kind regards,

Michel

[syilk1]

Lee and Michael thanks for reply, So I used link Lee stated and found my ISY at 192.168.1.140, I have no idea why it changed from 108 to 140, I then tried to change it back to 108 and poof it is gone and Lee link can no longer find it, But funny thing is it has to be running as all my programs still come on and lights go off at certain time etc. I think my router had a fight with it or something, So my question is if I do a hard reset, will it erase all my programs or what would be my next step. This is so baffling as it had worked flawless from my iphone etc for 2 years and then one day just stopped.

Thanks, Scott

[LeeG]

What did you change when attempting to make address .108?

 

You should have a current backup before resetting the ISY. I would take that action only as a last resort and only if directed to do so by UDI

[syilk1]

I changed it to 108, had to enter subnet mask gateway etc, They were all blank??

ANy ideas?

[LeeG]

Did you change the Router to issue .108 to the ISY. It is likely something else on the local network has .108 which is why the router assigned .140 to begin with.

[syilk1]

hmmmm great idea, i will see if something is using 108, i have a network map, i may be able to delete that device and see if can back to working. I will get back to you when I get home, And i had set router to have ISY at 108 and open the port forwarding but will see if something else is trying to use that address

Thanks

Scott

[Teken]

hmmmm great idea, i will see if something is using 108, i have a network map, i may be able to delete that device and see if can back to working. I will get back to you when I get home, And i had set router to have ISY at 108 and open the port forwarding but will see if something else is trying to use that address

Thanks

Scott

 

Ideally you should set the ISY to DHCP mode. From there you should set your router to reserve a static IP address assigned to the MAC address of the ISY controller.

 

Doing so will ensure several things to come into play. It will first allow the ISY / Router to obtain any and all networking information from the ISP modem. Second, it will lock the static IP address to only that unique device with the specified MAC address. There will be no way other than *manually* for a IP conflict on your network.

 

Lastly, you have the benefit of a static IP address which will never change while allowing the router to obtain any required network interface data to be obtained.

 

Teken . . .

[Michel Kohanim]

Hi Scott,

 

In case you are still having problems, please do not hesitate to contact our tech support team (links below)

 

With kind regards,

Michel