Cant Connect new win 7 computer

[mdyod]

hello,

 

I am setting up a new computer and all i get is the Java Circle spinning and spinning..

 

It's a win7 64 bit system but i'm pretty sure my IE is 32 ( have both versions of Java installed)

still works on other win7 computers in same office...

 

Thanks for helping

[Michel Kohanim]

Hello mdyod,

 

What URL do you use to access ISY? Please try the following and let me know if you still have the same issue:

http://www.universal-devices.com/99i//admin.jnlp

 

Replace with:

- Nothing if you are on 3.2.6 (i.e. http://www.universal-devices.com/99i/admin.jnlp)

- Firmware version otherwise (i.e. http://www.universal-devices.com/99i/3.3.1/admin.jnlp)

 

 

With kind regards,

Michel

[mdyod]

still nothing -except i get a JAVA splash and an indication of downloading the admin console but status bar never moves

 

THANKS

D

[mdyod]

BTW - using 3.26

[Michel Kohanim]

Hi mdyod,

 

Please note that due to some Java security issues, some browsers (especially IE) may have deactivated Java altogether.

 

Can you make sure Java is still enabled in your browser? Does this happen on all browsers? What's your Java version?

 

With kind regards,

Michel

[mdyod]

Can you make sure Java is still enabled in your browser? Does this happen on all browsers? What's your Java version?

 

it's enabled as far as i can tell / happens in Safari too / version 7

[Michel Kohanim]

Did you install the 64 bit version of Java?

 

If all else fails, please do be kind enough to contact our tech support team so that we can have it taken care of.

 

With kind regards,

Michel

[mdyod]

yes - 64 bit java

[Michel Kohanim]

Thanks. Please contact our tech support team and we'll help you out. Links below.

 

With kind regards,

Michel