mdyod Posted September 10, 2012 Posted September 10, 2012 hello, I am setting up a new computer and all i get is the Java Circle spinning and spinning.. It's a win7 64 bit system but i'm pretty sure my IE is 32 ( have both versions of Java installed) still works on other win7 computers in same office... Thanks for helping
Michel Kohanim Posted September 10, 2012 Posted September 10, 2012 Hello mdyod, What URL do you use to access ISY? Please try the following and let me know if you still have the same issue: http://www.universal-devices.com/99i//admin.jnlp Replace with: - Nothing if you are on 3.2.6 (i.e. http://www.universal-devices.com/99i/admin.jnlp) - Firmware version otherwise (i.e. http://www.universal-devices.com/99i/3.3.1/admin.jnlp) With kind regards, Michel
mdyod Posted September 10, 2012 Author Posted September 10, 2012 still nothing -except i get a JAVA splash and an indication of downloading the admin console but status bar never moves THANKS D
Michel Kohanim Posted September 10, 2012 Posted September 10, 2012 Hi mdyod, Please note that due to some Java security issues, some browsers (especially IE) may have deactivated Java altogether. Can you make sure Java is still enabled in your browser? Does this happen on all browsers? What's your Java version? With kind regards, Michel
mdyod Posted September 10, 2012 Author Posted September 10, 2012 Can you make sure Java is still enabled in your browser? Does this happen on all browsers? What's your Java version? it's enabled as far as i can tell / happens in Safari too / version 7
Michel Kohanim Posted September 10, 2012 Posted September 10, 2012 Did you install the 64 bit version of Java? If all else fails, please do be kind enough to contact our tech support team so that we can have it taken care of. With kind regards, Michel
Michel Kohanim Posted September 10, 2012 Posted September 10, 2012 Thanks. Please contact our tech support team and we'll help you out. Links below. With kind regards, Michel
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