2477SA2 Issues

[flsenior]

I have had 2 2477SA2 Controllers installed for several months. Both are on the same circuit and control separate pool motors. Both are controlled by an ISY99i.

 

Motor Controller #1 will not turn off from either the ISY or the On/Off button on the controller. I did a restore device (no result), removed the device and installed (no install communication issues). I still could not turn off the motor. I then did a factory reset. I noticed that I did not hear any audible beeps and noted that both the controller light and the load active light are not on. The motor will run but cannot be turned off by the ISY or the Controller button. The ISY dashboard for the device always responds with either an On or OFF status, however the true status is always ON.

 

Motor Controller #2 began to cause issues 4 days after Controller #1. The response and testing issues are the same as Controller #1 with one exception --- when I perform the factory reset both the Controller light and Load Active lights will turn green. In all other respects the issues with #2 are the same as #1.

 

Any help suggestions are appreciated.

[LeeG]

If they will not cycle manually with the Set button it is time to contact the Smarthome Gold Line. It sounds like both units have failed.