royceconnerley Posted March 1, 2008 Share Posted March 1, 2008 When I click the any button on the HTML interfacefrom my Blackberry, the ISY will lock up about 50% of the time. Stops responding to pings. A power reset is required. Running 2.6.2. HTML interface in 2.6.1 worked GREAT from my Blackberry. Quote Link to comment
Michel Kohanim Posted March 2, 2008 Share Posted March 2, 2008 royceconnerley, Thanks so very much for posting this issue. Since none of us have a blackberry, would you kind enough and willing to test our next drop when available? Thanks again and with kind regards, Michel When I click the any button on the HTML interfacefrom my Blackberry, the ISY will lock up about 50% of the time. Stops responding to pings. A power reset is required. Running 2.6.2. HTML interface in 2.6.1 worked GREAT from my Blackberry. Quote Link to comment
Michel Kohanim Posted March 2, 2008 Share Posted March 2, 2008 Thanks so very much; we shall be in touch shortly ... With kind regards, Michel Yes! Quote Link to comment
pgreen Posted March 3, 2008 Share Posted March 3, 2008 I also have a blackberry and I am interesting in testing this too. peter Green Quote Link to comment
Michel Kohanim Posted March 4, 2008 Share Posted March 4, 2008 With pleasure! With kind regards, Michel I also have a blackberry and I am interesting in testing this too. peter Green Quote Link to comment
HokiePerogi Posted March 14, 2008 Share Posted March 14, 2008 I'd love to help out with this as well. I have a Blackberry 8830 (WorldPhone). Quote Link to comment
Michel Kohanim Posted March 14, 2008 Share Posted March 14, 2008 Hello HokiePerogi, With pleasure ... an update should be available by early next week. With kind regards, Michel I'd love to help out with this as well. I have a Blackberry 8830 (WorldPhone). Quote Link to comment
Michel Kohanim Posted March 16, 2008 Share Posted March 16, 2008 Hello dear Blackberry/ISY users! I think we have solved most, if not all, the lockup issues. As such - and before we release the next drop - would you be kind enough to try your device on https://udi.isy-mobile.com (admin/admin) and let me know if you experience any lockups. Thanks and with kind regards, Michel Quote Link to comment
royceconnerley Posted March 17, 2008 Author Share Posted March 17, 2008 Michel: I cannot connect to this ISY. Royce Quote Link to comment
HokiePerogi Posted March 17, 2008 Share Posted March 17, 2008 I tried accessing it last night and was able to view the device list. I tried to toggle one of the first named devices (one that wasn't just a device id). When I clicked the link for the device my browser just sat there. Perhaps that locked up the ISY? Trying right now, I consistently get "The selected server returned an error when attempting to fulfill your request." When I attempt to access my personal ISY, I can connect appropriately. Quote Link to comment
Michel Kohanim Posted March 17, 2008 Share Posted March 17, 2008 Hi, Thanks again for trying ... I had to bring down our ISY this morning. Please try again https://udi.isy-mobile.com With kind regards, Michel Quote Link to comment
HokiePerogi Posted March 17, 2008 Share Posted March 17, 2008 So far I've been able to turn "On" Ceiling 1, and "Fast Off". I've also been able to "Fast On" Go To Office scene and verified Office device was switched on. The Security System link is returning "HTTP Error 0: An error occurred while communicating with the origin server. Please try again." I'm not sure if this is to be expected or not. All in all, it seems to be functioning appropriately. I'm not sure if it's my Sprint service, or my Worldphone, but sometimes I have to request a link 2 or 3 times to get the page to load. On the times it doesn't load, a general communication error message is received. Of course I can't replicate it as I type this though. Quote Link to comment
Michel Kohanim Posted March 17, 2008 Share Posted March 17, 2008 Hello HokiePerogi, I can see you come in ... so far we haven't crashed! As far as having to do multiple requests, it might be because I am in debug mode and thus too slow. But, I will check into it ... Thanks so very much, With kind regards, Michel So far I've been able to turn "On" Ceiling 1, and "Fast Off". I've also been able to "Fast On" Go To Office scene and verified Office device was switched on. The Security System link is returning "HTTP Error 0: An error occurred while communicating with the origin server. Please try again." I'm not sure if this is to be expected or not. All in all, it seems to be functioning appropriately. I'm not sure if it's my Sprint service, or my Worldphone, but sometimes I have to request a link 2 or 3 times to get the page to load. On the times it doesn't load, a general communication error message is received. Of course I can't replicate it as I type this though. Quote Link to comment
gmurch Posted March 18, 2008 Share Posted March 18, 2008 I can get into the devices and scenes but I don't see the status Quote Link to comment
HokiePerogi Posted March 18, 2008 Share Posted March 18, 2008 I can get into the devices and scenes but I don't see the status gmurch, Did you try refreshing a few times? I've had this happen before a few times on both my personal ISY and the test one. A couple of refreshes usually solves the problem. I've been blaming the problem on the SPRINT network or my Worldphone since I'm still relatively new to the Blackberry World. Perhaps this assumption is incorrect. Quote Link to comment
royceconnerley Posted March 25, 2008 Author Share Posted March 25, 2008 Upgraded my ISY-26 to 2.6.3. Clicking a button on the ISY HTML interface with my Blackberry still locks up my ISY about 50% of the time. The ISY stops responding to pings. Can't display ISY HTML interface or Admin Console. Quote Link to comment
Michel Kohanim Posted March 25, 2008 Share Posted March 25, 2008 royceconnerley, I am so very sorry; may I ask what carrier you use for your Blackberry service? It's becoming increasingly difficult to pinpoint the problem since we have tested it with Verizon and it worked fine. With kind regards, Michel Upgraded my ISY-26 to 2.6.3. Clicking a button on the ISY HTML interface with my Blackberry still locks up my ISY about 50% of the time. The ISY stops responding to pings. Can't display ISY HTML interface or Admin Console. Quote Link to comment
MikeB Posted March 25, 2008 Share Posted March 25, 2008 I had access to an older Blackberry 7250 today, so thought I'd give it a try. I was able to control my lights OK, did about 10-12 ON/OFFs through the HTML interface and didn't experience a lockup. This is on an ISY-99/IR Pro running firmware 2.6.3. This was a Verizon Blackberry. Quote Link to comment
royceconnerley Posted March 25, 2008 Author Share Posted March 25, 2008 I have a 8703 Blackberry on Sprint. Quote Link to comment
Michel Kohanim Posted March 25, 2008 Share Posted March 25, 2008 royceconnerley, Would you be amenable to phone appointment (whenever you have free time) to login to our ISY and thus we can monitor what's causing the crash? If so, please do be kind enough contact us with the best time to call you on (Thursday) between 9:00 and 5:00 PM Pacific time ( http://www.universal-devices.com/contact.htm ). With kind regards, Michel I have a 8703 Blackberry on Sprint. Quote Link to comment
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.