Cann't connect to new ELK m1 panel

[mrobles]

Hi,

I am trying to connect to my ELk M1. It will not connect and will not save the Ip address or other info. I have the latest firmware on all systems.

 

Help

[Michel Kohanim]

mrobles,

 

Are you certain you have the UI that's the same version as your ISY's firmware (Help | About)?

 

Also, if settings are not saved, I suspect that you cannot save anything and which points to Firewall issues. Are you certain that ISY is in the trusted zone/white list on your software firewall?

 

With kind regards,

Michel

[mrobles]

My UI and firmware are 3.2.6. I can save items. Icreated a folder, changed rules and added a device with out a problem.

[Michel Kohanim]

Hi again, so is it that you cannot save ELK rules only but you can save everything else?

 

Also, have you looked at troubleshooting section here:

http://www.universal-devices.com/mwiki/ ... leshooting

 

With kind regards,

Michel

[mrobles]

I cant save the settings and it wont refresh topology I enter settings, hit save, exit and come back and its blank. I have check evrything and it's all configure right. Yes I did se that wiki and it's all correct.

[mrobles]

By the way I can't backup ISY it states can't find elk.cnf

[Michel Kohanim]

mrobles,

 

Please do the following:

1. Telnet to ISY (http://www.universal-devices.com/mwiki/ ... o_Your_ISY)

2. Login

3. Type the following:

RF /CONF/ELK.CNF

4. Reboot ISY

 

Retry.

 

It seems that ELK configuration file is corrupt or is locked.

 

With kind regards,

Michel

[mrobles]

I got it to work by updateing firmware and software on ISY.