I'm trying to install the Mobilinc Connect module, but I'm getting an error.

 

"TCP client DNS error"

 

Any suggestions?

carealtor-

 

On the configuration tab of the admin console, enter 8.8.8.8 in the dns field and try again after the ISY reboots.

 

-Xathros

Okay. The DNS field was grayed out, so I unchecked Automatic. I entered 8.8.8.8 in the DNS field and hit Save. An error window popped up "Invalid Subnet Mask"

Okay. The DNS field was grayed out, so I unchecked Automatic. I entered 8.8.8.8 in the DNS field and hit Save. An error window popped up "Invalid Subnet Mask"

 

With Automatic (DHCP) turned off, the ISY wants you to specify all of the network settings (Static addressing). Without knowing how your router is configured, It's had to tell you how to fill those fileds but I can give you an example. Assuming that your router's LAN address is: 192.168.1.1 and your DHCP pool starts at 192.168.1.100 then the following should work:

 

IP Address: 192.168.1.50

Subnet mask: 255.255.255.0

Gateway: 192.168.1.1

DNS: 8.8.8.8

 

If your router's address and DHCP are different, you will need to edit the above accordingly.

 

I think you may have already added the 8.8.8.8 to your router in trying to resolve your clock issue from another thread here. You might just try again before making any additional changes and see if the DNS change at the router solves this problem as well since I suspect both problems were due to the same issue.

 

-Xathros

Thanks. That worked.

 

Just FYI, I did not have to make any router changes for either this issue or the clock issue. That is, I did not add 8.8.8.8 to my router.

 

Thanks again!

Thanks. That worked.

 

Just FYI, I did not have to make any router changes for either this issue or the clock issue. That is, I did not add 8.8.8.8 to my router.

 

Thanks again!

 

No Problem. Happy to help.

 

I assume you just changed the timeserver to the ip address that I supplied a few replies back on the clock thread. If that is the case, that may stop working if that time server moves.

 

Now that you have fixed the DNS at the ISY, you can change that server back to time.nist.gov or pool.ntp.org as the ISY can now resolve the current address for a named server.

 

-Xathros

I`m with the same error.. but I did the changes and set a static IP and the DNS as 8.8.8.8 but the error still... TCP Client DNS error....

Hi guedesluz,

 

Please try 8.8.4.4. If that also fails, please send your router's logs to support@universal-devices.com.

 

With kind regards,

Michel