Admin Console Does Not Come Up - Java Error

[bktong]

Version 3.3.5. Was on 3.3.4.

 

Can't get the Admin Console to come up. The Java would try to up but after 10 minutes of turning, it finally comes out with an error where the Java logo is. Tried on different computers but same result. So, it's not the computer configuration. Perhaps it's the Java version (version 7) with the latest Firefox version (also version 7.0x).

 

Everything else works on eKeyPad or MobiLinc. Rebooted the ISY multiple times, no help. Tried on IE and Firefox...Java keeps turning.

 

Removed and reload Java (Java Development Toolkit 7.0.90.5 10.9.2.5) (Java Platform SE 7 U9 10.9.2.5).

 

Please help!!!! I can't program anything.

 

bktong

[Michel Kohanim]

Hi bktong,

 

What operating system and 32 or 64 bits?

 

With kind regards,

Michel

[bktong]

Michel,

It is Windows 7 64 bit. It has always worked. I do not think it's the upgrade to 3.3.5. It was happening with 3.3.4 right before I upgraded.

 

bktong

[Michel Kohanim]

Hello bktong,

 

I do not think it would be efficient use of your time trying to debug through the forum. Unless you wish to continue on the forum, I strongly suggest contacting our tech support and scheduling a remote session (link below).

 

Are you using the website URL or ISY's URL?

 

With kind regards,

Michel

[bktong]

Michel,

Got it fixed. It was my router that has gone bad. Replaced it and everything is back to normal for now. Will continue to check.

 

Thanks,

bktong