KPL 1.65 Request Failed

andrew77 · March 18, 2008

I recently got my 1.5s replaced because I had all these issues. A few people told me that the 1.5s were very problematic.

I still have issues with the 1.65s when I try to make them a part of a scene.

The scene "system busy" goes through two or three times really slow and then it just says Request Failed.

Any ideas at all?

Andrew

Michel Kohanim · March 18, 2008

Andrew,

I am so very sorry for the problems you are experiencing. To isolate the issue, please do be kind enough to try Querying your KPL 2-3 times and make sure there are no Device Communication Errors. Let me know the outcome.

With kind regards,

Michel

I recently got my 1.5s replaced because I had all these issues. A few people told me that the 1.5s were very problematic.

I still have issues with the 1.65s when I try to make them a part of a scene.

The scene "system busy" goes through two or three times really slow and then it just says Request Failed.

Any ideas at all?

Andrew

andrew77 · March 19, 2008

Hi Michel;

As always, thanks for the quick reply.

I've queried both my KPLs and they seem to be fine, no error messages.

(I take it I right click on the load of the KPL and select "Query", no laughing but I've never done that before)

I've just tried to add a KPL button 7 as a controller to an existing scene and it gave me the same response, Request Failed.

Am I doing something wrong? Everyone seems to have no problem doing this and I run into problems everytime I turn around.

One of my KPL button 8 turns on a scene and I've never even created a scene with the buttons (because of the issue with the Request Failed)

Any help would be greatly appreciated. I think Insteon is a great product and the ISY is the perfect match for it.

I just need to get the bugs out.

Drew

Michel Kohanim · March 19, 2008

Drew,

Please do the following:

1. telnet isy.ip.address 126

2. DBG 1

3. Log into your Admin Console

4. Start Java Console (the icon is at the bottom right corner in the systray)

5. Try adding your KPL to a scene

6. Look at the Java Console to see what ISY is doing

The problem could be that you have some other device in the scene which is not responding. Have you tried putting one of these buttons in am empty scene?

With kind regards,

Michel

Hi Michel;

As always, thanks for the quick reply.

I've queried both my KPLs and they seem to be fine, no error messages.

(I take it I right click on the load of the KPL and select "Query", no laughing but I've never done that before)

I've just tried to add a KPL button 7 as a controller to an existing scene and it gave me the same response, Request Failed.

Am I doing something wrong? Everyone seems to have no problem doing this and I run into problems everytime I turn around.

One of my KPL button 8 turns on a scene and I've never even created a scene with the buttons (because of the issue with the Request Failed)

Any help would be greatly appreciated. I think Insteon is a great product and the ISY is the perfect match for it.

I just need to get the bugs out.

Drew

andrew77 · March 19, 2008

I tried adding a KPL to an empty scene and although the progress indicator was faster, it still gave me the same result.

I tried it as a Controller and a responder.

I'm sorry, I don't know enough to know what you want me to do with the telnet.(?)

Drew

Algorithm · March 19, 2008

Drew,

To telnet to ISY, you can find instructions on this Wiki page. Once you are logged into the ISY shell, type:

DBG 1

This will set the debug mode to 1. Then type:

XS

to exit the shell. Note that all shell commands must be in upper case.

Next, open your Administrative Console. Then open your Java console. This can be done from your browser (Tools menu in Firefox), or from the Java Control Panel. The Java Control Panel can be opened either from the Java icon in your system tray, or from Windows Control Panel.

Once your Java console window is open, please try adding your KPL to a scene. Then look at the Java console window, and kindly let us know what it reports.

Or if you prefer, please do contact us directly at 818.631.0333.

Thanks so much,

Darrell

andrew77 · March 20, 2008

Hi Darrell;

I've tried to link up with you guys for two days and I don't think it's working.

No fault on you guys at all. Please don't think that I'm being rude. I work long hours and that limits the time frame that you guys can get back to me.

So let's try and figure it out over this forum.

I tried removing one of the KPL and rediscovering it, removing all links as it did so.

I query it and it's fine. Once it failed but then i do it 4-5 times again after and it's fine.

When i try to add it to a scene (first or last) as a controller or a responder, I get the Request Failed.

I put it in an existing scene, or a brand new one and still the failure.

Any other ideas?

Drew

March 20, 2008

Algorithm · March 20, 2008

Drew,

Apologies for the difficulties in connecting on the phone. I do understand about your hours.

Would you be kind enough to try to telnet to ISY and set DBG 2, then open your Java console, try adding a KPL primary button to an empty scene, and report what the Java console displays? It really is not difficult at all.

Thanks so much,

Darrell

Hi Darrell;

I've tried to link up with you guys for two days and I don't think it's working.

No fault on you guys at all. Please don't think that I'm being rude. I work long hours and that limits the time frame that you guys can get back to me.

So let's try and figure it out over this forum.

I tried removing one of the KPL and rediscovering it, removing all links as it did so.

I query it and it's fine. Once it failed but then i do it 4-5 times again after and it's fine.

When i try to add it to a scene (first or last) as a controller or a responder, I get the Request Failed.

I put it in an existing scene, or a brand new one and still the failure.

Any other ideas?

Drew

andrew77 · March 20, 2008

Sorry for not understanding (I know I'm probably wearing thin by now.)

I know how to do everything but open up the JAVA console.

I go to Control panel and double click java and a property window opens up There's about 5 or so tabs on it (security, etc...)

Is this the right window to be looking at?

I don't think it is but I don't know.

What should i see and what am I looking for when I create the scene?

Drew

Algorithm · March 20, 2008

Hello Andrew,

No need to apologize.

In the window you mention, click on the Advanced tab, and you will see a Settings tree. Expand the Java console branch, and choose Show console.

However, it is easier to display the Java console either by finding the Java icon in your system tray (looks like a coffee cup on a white background), right-click on it, and choose Open Console; OR by opening the console from your browser (in Firefox, under the Tools menu).

Hope this helps,

Darrell

andrew77 · March 20, 2008

Good advice.

I'll try that tonight (at work right now)

Are you guys closed for the Easter Weekend?

If so, what days and when is the support desk open again?

Drew

Algorithm · March 20, 2008

Good advice.
I'll try that tonight (at work right now)

Are you guys closed for the Easter Weekend?

If so, what days and when is the support desk open again?

Drew

Well, Michel is at a very important meeting, but I'll be working tomorrow (Friday). Not sure if Michel will be back to work on Sunday, but as far as I know we'll all be back on Monday.

andrew77 · March 21, 2008

Okay,

So I DBG 2

and put a KPL (non load) button as a controller into a scene and it worked

but when I open ed the program it it told me it couldn't communicate with other switches (then I query and they are fine?)

Anyhow, the KPL went into the scene but the JAVA console didn't change at all.

Java Plug-in 1.5.0_04

Using JRE version 1.5.0_04 Java HotSpot Client VM

User home directory = C:\Documents and Settings\Zip Funk

----------------------------------------------------

c: clear console window

f: finalize objects on finalization queue

g: garbage collect

h: display this help message

l: dump classloader list

m: print memory usage

o: trigger logging

p: reload proxy configuration

q: hide console

r: reload policy configuration

s: dump system and deployment properties

t: dump thread list

v: dump thread stack

x: clear classloader cache

0-5: set trace level to

----------------------------------------------------

That's all it does. Should It do something else?

Did debugging it level 2 fix my problems?

Drew

Obviously it didn't fix all. I just tried to put a SWL into teh scene and got the same message.

Algorithm · March 21, 2008

Java Plug-in 1.5.0_04
Using JRE version 1.5.0_04 Java HotSpot Client VM

Andrew, thanks so much for your patience and assistance. Please do upgrade your Java, and let me know the results.

Thanks so much,

Darrell

andrew77 · March 21, 2008

Hi Darrell,

I think things seem to be okay. (I say this cautiously)

When I upgraded Java, I had an initial failed request but now I've tried it (by that I mean making an empty scene and adding a KPL non load button as a controller)

and I can't seem to make it fail.

Here's what the Console read.

Drew

Java Plug-in 1.6.0_05

Using JRE version 1.6.0_05 Java HotSpot Client VM

User home directory = C:\Documents and Settings\Zip Funk

java.net.ConnectException: Connection refused: connect

at java.net.PlainSocketImpl.socketConnect(Native Method)

at java.net.PlainSocketImpl.doConnect(Unknown Source)

at java.net.PlainSocketImpl.connectToAddress(Unknown Source)

at java.net.PlainSocketImpl.connect(Unknown Source)

at java.net.Socket.connect(Unknown Source)

at sun.net.NetworkClient.doConnect(Unknown Source)

at sun.net.www.http.HttpClient.openServer(Unknown Source)

at sun.net.www.http.HttpClient.(Unknown Source)

at sun.net.www.http.HttpClient.New(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.plainConnect(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.connect(Unknown Source)

at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)

at com.sun.deploy.net.proxy.AbstractAutoProxyHandler.getJSFileFromURL(Unknown Source)

at com.sun.deploy.net.proxy.AbstractAutoProxyHandler.init(Unknown Source)

at com.sun.deploy.net.proxy.DynamicProxyManager.reset(Unknown Source)

at com.sun.deploy.net.proxy.DeployProxySelector.reset(Unknown Source)

at sun.plugin.AppletViewer.initEnvironment(Unknown Source)

----------------------------------------------------

c: clear console window

f: finalize objects on finalization queue

g: garbage collect

h: display this help message

l: dump classloader list

m: print memory usage

o: trigger logging

p: reload proxy configuration

q: hide console

r: reload policy configuration

s: dump system and deployment properties

t: dump thread list

v: dump thread stack

x: clear classloader cache

0-5: set trace level to

----------------------------------------------------

Algorithm · March 21, 2008

Andrew, thanks so much for the update. I'm very pleased that all is now working for you. Please don't hesitate to post or call if you have any further questions or issues.

andrew77 · March 22, 2008

I know you don't want to hear from me but linking is failing again.

I noticed last night that about 80% of the time it would be good

but today it's acting up again. I can't seem to add anything to a scene (new or old) without it failing.

Am I the only one with these issues?

Drew

PS I've been querying my network lighting and sometimes I get a can't Communicate error. when I check it again it's fine.

Drew

(third edit on this posting)

Linking sometimes works and other times not.

I can't seem to nail down a variable as far as what's different with either.

I've added a KPL (button H) as a controller to a scene. The scene also has another controller (SWL)

When I turn on the SWL the LED on the KPL lights up. But I can't control the scene with the KPL.

And now it says it can't communicate with the KPL (although sometimes it can)

?

Michel Kohanim · March 23, 2008

Hi Drew,

Of course we want to hear from you!

Here are my thoughts:

If you do not get the Linking In Progress dialog, then most probably you need a new PLM. This is the case especially if what you are witnessing is intermittent.

If you have device comm errors, we have to figure out what's the cause ... if this happens randomly, then we have to figure out what changed from the previous run. I know this could be a daunting task, but unfortunately there's now other way around this.

With kind regards,

Michel

I know you don't want to hear from me but linking is failing again.

I noticed last night that about 80% of the time it would be good

but today it's acting up again. I can't seem to add anything to a scene (new or old) without it failing.

Am I the only one with these issues?

Drew

PS I've been querying my network lighting and sometimes I get a can't Communicate error. when I check it again it's fine.

Drew

(third edit on this posting)

Linking sometimes works and other times not.

I can't seem to nail down a variable as far as what's different with either.

I've added a KPL (button H) as a controller to a scene. The scene also has another controller (SWL)

When I turn on the SWL the LED on the KPL lights up. But I can't control the scene with the KPL.

And now it says it can't communicate with the KPL (although sometimes it can)

?

andrew77 · March 23, 2008

I don't mind daunting.

Where do I start?

I got my PLM from you guys when I got my ISY.

It's Version 2.6

Drew

andrew77 · March 24, 2008

The light on one of my access points flickers now and then. Does that mean something?

The other one stays dim but doesn't flicker.

I can sometimes add KPL buttons to scenes without the Request failed, but they don't trigger the scene, just their LED

Drew

I have two KPLs and it seems I can add buttons from the other KPL easily and they respond as they should.

Do you think there's something wrong with the KPL?

Drew

Scratch that.

I got the KPL (the problem one) to trigger the scene. but even though everything in the scene is a controller the LED won't shut off when the scene is shut off from another controller.

and when I went to click on the LED brightness it gave me a Request Failed.

If it works sometimes does that mean the KPL is good? (I hope so because the shipping is killing me)

Michel Kohanim · March 24, 2008

Drew,

The first thing we should do is to figure out if you have communications issues. If so, that would explain the intermittent nature of what you are experiencing.

What you have to do is to query your KPLs and see if you get device comm errors. If you do, then please try putting an AccessLinc close to your KPL and try it again. Also, it might be that you have some other device which is producing noise such as dryer, plasma TV, etc. As such, you have to figure out when the errors happen and under what conditions.

I do think that your PLM has something to do with it ... I'll send you an email.

With kind regards,

Michel

The light on one of my access points flickers now and then. Does that mean something?
The other one stays dim but doesn't flicker.

I can sometimes add KPL buttons to scenes without the Request failed, but they don't trigger the scene, just their LED

Drew

I have two KPLs and it seems I can add buttons from the other KPL easily and they respond as they should.

Do you think there's something wrong with the KPL?

Drew

Scratch that.

I got the KPL (the problem one) to trigger the scene. but even though everything in the scene is a controller the LED won't shut off when the scene is shut off from another controller.

and when I went to click on the LED brightness it gave me a Request Failed.

If it works sometimes does that mean the KPL is good? (I hope so because the shipping is killing me)

andrew77 · March 26, 2008

I don't know if this one will help you as they both added to an empty scene with no problem as responders. The System Busy progress bars moved quite fast, leaping percentages 6 points at a time which is indicative of a good link, as opposed to when they crawl along one percent at a time and scroll through the whole thing 2-3 times, then they fail.

But sometimes (it happened today) when i log on

it asked me to Authenticate my Lighting again. Is this odd.

Here's is the read out without debugging (I forgot to telnet) after the line of @ is another scene with the debug 2 on