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An often mentioned suggestion for the isy994i with problems is to power it off, take out the SD card, and clean the contacts with an eraser, then put it back in and power it back up.

Hey All. I’ve still got a trusty 994 that’s been bulletproof for years, that suddenly lost connection to the Portal. I can still access it locally, and it’s still communicating with the app and Home Assistant (local network only), but will not reconnect to the Portal. Did something change? Portal no longer supporting the 994? Figures it happened three days before the price of the eISY goes up, and is completely out of stock...

There was a BIG change in how scenes were handled from 4.x to 5.x. So much so there was this portion added to the wiki: It's been a long time since I updated from 4.x to 5.x on the ISY994 and I don't use a lot of scenes so I can't really give you the details about it. But I think for the most part the scene should at least migrate over correctly, but the biggest issue was if you have programs that use "adjust scene" they would need to be re-worked. I strongly suggest you make a digital text backup of all your programs before doing anything! Right click on the root folder in the programs tab (usually called "My Programs"). Select "Copy Folder to Clipboard" - BE SURE YOU USE COPY Paste into a TEXT editor (for Windows use Notepad) - don't use a word processing app - you want to keep the formatting and text as raw text! SAVE this file somewhere you'll know where it is. Doing this will save a text copy of all your programs. After you migrate if you have any broken programs you can search the text file to find what nodes were being referenced and/or what your settings were. Easier to do this from a text file than from memory. Trust me! If you used to setup scenes with "copy" option know that process was removed in 5.x due to how z-wave certification needed to be handled. This is the biggest change many have complained about going away in the 4.x to 5.x upgrade. It's suggested if you have to create scenes now to add all the responders and setup their properties then add the controllers. I'm not familiar enough with the process to know what this achieves, but I've seen it commented on here previously.

I've got 68 Insteon various switches, 4 keypads, 2 Schlage locks, 2 Sirens that bridge the locks. I have 39 programs. I have 30 scenes. Everything is easy to get to. The scenes are somewhat complex.

The power cut out and restored quickly I think 3 times, each time I got the chime saying EISY was back up. All the devices were not showing status dots on either UD mobile or status on Admin Console. None of the scheduled programs were running. I installed a new PLM when I got upgraded to EISY maybe 2 years ago and bought a spare one also at that time. Thanks for helping me out.

Just to be sure: the components you need to get for a full functionality are the eisy itself, the ZMatter board for zwave (or a Zooz 700 series dongle if you don't ever think you'll need or want zigbee) ZMatter is the better option, and a serial to USB adapter for your Insteon PLM if you're keeping your existing PLM.

"The immediate physical differences between the 2 boards is that the 300 series card has a blue light in the back of the isy while the 500 does not." (Source) https://wiki.universal-devices.com/ISY_Portal_Installation_Instructions The UD Portal has long been what UD offered for remote access as well as Amazon/Google connection for 3rd party voice commands. You can learn more about it on the wiki link (above). There's also mention of it on the UD Website (look for "Cloud"). I think going to 4.9.0 would be okay. I'm not 100% sure if there is a good migration option from 4.7.3, but it might work okay. How many total devices (Insteon & Z-Wave) do you think you have? Are all your Insteon devices "easy" to access? (i.e. no devices that are in sealed off walls or very high locations that you don't feel comfortable reaching?). Do you have any/many Insteon battery devices? If the answer to total number of devices is relatively small then it might just be "easy" to setup up as a new system. If you've got a lot of programs that you can't live without then that will need to be addressed differently. The biggest issue is you're going from 4.x system to 6.x system. There were MAJOR changes in the 5.x firmware line that will still potentially impact your system/setup. Those will be around how scenes are made and controlled (too much to really go into here...go find posts about the upgrades/changes in 4.x to 5.x and possibly review scenes on the wiki). I'm not familiar with AXIS devices and doesn't appear that there's a plugin. So doubtful that you would get to add that back into the system unless you could find a developer to make a plugin for those devices (if it's even possible). "better option" is in the eye of the user. I like UD Mobile and can use it, but I have not gotten deeply entrenched with how you can set it up. Mostly because I don't use a mobile app for my home "automation". I don't need to know (monitor) when lights come on or go off and don't need to turn things on/off while I'm away (most times). For simple tasks like that I rely on Mobilinc more than I do UD Mobile because it's what I used in my ISY994 days and it just works simple enough and quick enough for a simple task of turning an Insteon device on/off.

Not sure how to tell what board it is? Can you explain the "Portal" thing to me? ON another thread some talked about UDMobile, is that a better option. I simply want to lock/unlock and monitor/change lighting when away. I used to have a network communication that would turn on/off motion detectors on AXIS cameras, but AXIS ruined that a couple years ago. I'd love to be able to get that back, but have had no luck. I'm still on 4.7.3. Was told I should upgrade to 4.9.0, but am hesitant knowing I'm moving to eISY. I'm ope to any help and comments, Thanks

Actually you can still use Mobilinc as long as you're using a direct connection to the eisy or through the UD Portal. I use Mobilinc Pro and it works just fine. I never did their connection method, but the app itself will connect and show anything that is showing on the ISY. The main things that DO NOT work with Mobilinc will be anything you add to the system through a plugin. You'll see them (possibly), but more than likely will not be able to control them. If you never setup Mobilinc to use the UD Portal you can follow the directions in the wiki: https://wiki.universal-devices.com/ISY_Portal_MobiLinc_Configuration. It's not required to have an active portal license/subscription to run the eisy, but it does provide you the easier (more secure) method of connecting to the device while remote. Otherwise, you have to open a port on your home router and that's a possible security vulnerability. I don't run any z-wave or zigbee devices that I need to control with an app so I'm not 100% sure if/how Mobilinc works with those on eisy. I know my Insteon devices 100% work with Mobilinc and eisy. For any plugins you end up running you'll want to get UD Mobile from UDI. That's being developed to work better with the eisy and plugins and requires UD Portal license/subscription for remote access.

@oamber a few questions to follow up - even though you seemed to have resolved from this time it could mean you've got underlying issues. How long was the power out? If it was just a brief/blink outage then it could indicate PLM issues. If it was a longer outage be sure that your eisy is updated to at least 6.0.4. There were some issues in earlier versions about not booting correctly and connecting to the PLM following a power outage. I think UD fixed that process in a recent update (there haven't been any posts about it happening lately). Were all your devices missing or only the one you showed in the screenshot? If only one device then it could be a communication issue to that device. If all devices were not showing then could be a failing PLM. Do you have any idea how old your PLM is? There should be a tag on the back (wall side) with a version and date code. If you're willing to unplug it again to check the date it might be good to know that. Although now that the system seems to be working I would just leave it alone for now. Just if it happens again make note of the version and date code on the back.

If your isy994i has a 500 zwave board in it (not a 300) there is a migration procedure for it, though that doesn't always go smoothly. Otherwise if you only have a few locks it might not be so bad to just recreate them, and their related programs. Is your isy994i running a release 5.x x of IoX?

Schlage locks as well

Here's what worked: Unplug EISY, modem and cat cable from modem wait a bit, plug modem back in, then cat cable then power up EISY everything comes back normal! So nice...

UD Mobile is the free phone app that goes with the eisy. It has many features. Do you have only Insteon or do you also have zwave devices on your isy994i?

I'm just in the infancy (actually waiting for stock) in transitioning to eISY from a very reliable 994. Can anyone direct me to the best path to start and accomplish this transition? Also, I guess Mobilinc will go to the sidelines when 994 does. How will I be able to use the new eISY with my iPhone when away? Is this what the "Portal" is for, or is there another purpose for that? My 994 was just a local unit that I either accessed by the Admin console, or Mobilinc. Thanks

Yes, I will put in a ticket in the morning. Thanks

Have you tried a reboot of your controller?

yes, I can get to admin console, it says connected but no device status shows. In UD Mobile it shows connected also, I synced and refreshed but same problem not dot showing status of nodes.

Can you get to the controller with admin console or eisy-ui?

Hi, anyone know what this might mean, we had a power glitch and I cant get back on.

Under the Configuration tab make sure the "Insteon Support" box is checked

I actually tried that first moving the PLM without a factory reset but the new eisy v2 consistently reported 'PLM not connected'. I tried multiple reboots and different USB ports, but since nothing worked, I assumed a PLM factory reset was the best path forward. I’m now at the point where I’ve tried three different PLMs, performed hard resets on the switches, and ran the restore commands inside the Admin Console, yet the issues persist. I’m almost ready to just screenshot all my device settings, factory wipe the eisy v2 and the PLM, and manually rebuild the entire network from scratch. It sounds like a massive pain for 40–50 devices (with another 15 still to add), but I'm running out of ways to diagnose this. I previously migrated from the ISY-994 to the first eisy version without any issues by just swapping the controller, but that same scenario clearly isn't working this time around. now my next question is do i go back to my orignal PLM with the ethernet to USB adapter since i have 2... or do i swap right to the new USB model, not sure there's an advantage over the new USB one besides it being newer...

Thank you for your quick response. I ended up having to delete admin counsel and re-install it. When I re-launched it my old password worked. When I try to log in to the UD portal my password doesn't work and I have to go through the forgot password every time. But I guess that's for a different topic. Thank you very much for help. This is my first time using the forum after about 12 years of trying to figure things out for my self.