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Portal maintenance 2026-03-17
Portal maintenance 2026-03-17

Techman

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Everything posted by Techman

  1. The 170001 is not an error, it's an informational message. Re: the time stamp, make sure your Polisy is displaying the correct time zone and time. SMTP servers that require an encrypted connection usually use port 587.
  2. Try using port 587 In the test message make sure all the fields are populated
  3. To factory reset: Insert the end of a paperclip into the little hole in the right front of the Polisy: Factory Reset Press and hold the button till all LEDs start blinking then release. This action resets the credentials, removes all configurations from Polyglot/Polisy, and resets networking.
  4. Check the configuration window and make sure that the proper time zone is set. If so it could be a bug.
  5. Techman replied to macjeff's topic in IoX Support
    What's the version and date codes of your old and the new PLMs The newer PLMs have an improved rs232 interface and improved power supply.
  6. UDI does not recommend updating the Zooz Zwave dongle firmware at this time as their development is based on the firmware the dongle shipped with.
  7. After everything is properly working make a (good) Backup
  8. @btreinders Most likely either your link tables in the ISY were corrupted before you did the PLM restore, or the PLM restore got corrupted. What you can try rather than deleting and re-adding devices is to do a restore device on the devices in a scene. You can also try removing the device from a scene then adding it back. Both of these options are painless and shouldn't take a lot of time. Try this with one scene that isn't working to see if it cleans up your problem
  9. Did you clear your Jave cache and applications then reload the ISY launcher after you went back to 4.9.0? It appears that you have a security issue between the door lock and the ISY, you may have to move to lock closer to the ISY to properly install it.
  10. The PLM restore either didn't properly write the link tables to the new PLM or the old PLM was buggy and/or failing and when you did the restore it wrote the buggy links to the new PLM which is what most likely happened. It's best to go through each program and device to make sure it's working Do you have any battery-operated devices in your set up?
  11. @btreinders Either the PLM restore to the new PLM didn't properly write the link tables or your programs may need a tweak. Take a look at the programs to make sure they're working. Are you able to control the devices in the scenes individually from the device tree, if not then the PLM restore may have not properly completed.
  12. Are you using the same PLM on the Polisy as you did on the ISY? Are they not working from a program? Try rebooting the Polisy Links for the Scenes are contained in the devices, you could disconnect the ISY or Polisy and the scenes would still work.
  13. @Illusion If the new KPL that you have coming reacts the same then it's possible that the ISY link tables for that device somehow became corrupted. Your only option would be to delete it from the ISY and then add it back as a new device. This assumes that you previously did a "Replace device"
  14. @Illusion If you remove (delete) the KPL from the ISY any programs that are associated with the KPL will also have the KPL deleted from them. The programs will remain intact but it will show a null where the KPL was. You'll have to manually insert the KPL back into the programs. Before you do anything, take a look at the "Buttons Toggle Mode" and make sure it set to "Toggle"
  15. Zwave migration from the ISY to the Polisy is not in the immediate future. It's still in the development process. When you exclude a device you erase its link tables. A Zwave device can only be linked to one controller at any one time. When you excluded it and added it to the Polisy the ISY link tables got deleted and replaced by the Polisy Zwave controller link tables.
  16. Being that it happened to 2 KPLs the only other possibility is that you may have a bad power connection going to the KPL. Possibly a bad or marginal neutral or hot lead to the KPL Take a look at the ISY error log and also reboot the ISY if you haven't already done that. What's the current version and date code of the current KPL? Have you recently added any new electronic devices to the same circuit that the KPL is on?
  17. Are you sure you did a factory reset - Pull out the set button, then push it in and hold it until the KPL beeps, continue holding it in until the beeping stops. If done correctly the load should then turn on. Then right click on the device and do a restore device.
  18. Is it possible that you have/had a program that's turning off the switch?. Run a Link table Diagnostic | Compare links to see if you have and mismatched links.
  19. Most of the Aeotec Zwave devices have been tested and are compatible. See link below. Compatibility of Aeotec products with Z-Wave and Zigbee gateways The Zooz Zwave devices are also popular with forum members. Most of the device manufacturers are experiencing chip shortages so some of the devices may not be currently available. The Aeotec Zwave repeater 7 is both a repeater and signal amplifier. The ISY Zwave dongle has a limited range so it's best to install a repeater within about 15 feet of the ISY. Being that you're working with RF signals it's best to install the repeater in a location that is both free from obstructions and as high up as possible. If you don't have the 500 series dongle installed in your ISY it would be to your advantage to put one in as it has an increased range and overall better performance over the previous 300 series dongle.
  20. Techman replied to drprm1's topic in Polisy
    The 2 additional leads are not used. The Polisy requires 3 leads, input, output, and common
  21. Techman replied to drprm1's topic in Polisy
    It works right out of the box, no need to modify the cable. One end goes to the 9 pin serial jack on the Polisy, the other end plugs into the PLM. To verify that it's working click on TOOLS | DIAGNOSTICS | PLM STATUS
  22. Techman replied to drprm1's topic in Polisy
    The box with the PLM includes the serial cable. It's tucked away in the packing material. Most people overlook it as did I. Let me know if you found it.
  23. The correct Polisy power supply is 12v 1.5 amps
  24. @SirParadox For those Zwave devices that aren't working you should click on "Remove a Zwave Device" in the Zwave menu, then click on their set button. Don't use the delete option. You can then click on Add a Zwave device to re-install them. Make sure all your repeaters are installed and working before you add the Multisensors
  25. Are the Zwave devices that you're having a problem with battery operated? Are your ISY firmware and UI both the same version. Click on Help | About to verify

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