Techman

Attached is an article on the Zwave network Not sure why you're seeing the wrtie updates. What is the model of the zwave device you're trying to install. What controller and Zwave dongle are you using ZWAVE network repair.pdf

To reboot: Remove power from the ISY for about 15 seconds When you say you got a "blank page" could you be more specific.

@smokegrub Are you on a Windows or a MAC computer, what version is your computers firmware? Did you clear your java cache and download a new version of the IoX Launcher? When you replaced your modem did you follow the "Replace PLM" procedure? Have you rebooted your ISY?

@matapan Does your ISY have the 300 or the 500 series zwave board? Both of those boards have a limited RF zwave range. Depending on how many zwave devices you have and their proximity to the ISY, you may need to add a range extender such as the ZAC38 Zooz 800 Series Z-Wave Plus Range Extender ZAC38 - The Smartest House

If you're not able to access your controller then the problem isn't with the modem. It's either a controller, an Iox Launcher, or a router issue. What controller are you using and what's its firmware version? A few things to try: Clear your java cache and download the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp Reboot your controller

In the IoX Launcher window, click on ADD, then enter the URL info on the 2nd line, then click on Save. This will create an additional entry in the IoX Launcher for local access using your previous login credentials. The login window will either ask you for your ISY login info or your portal login info dependinng on which line you click on

You can add the attached URL entry to the admin login which will bypass eisy ui and use your previous (local) login info Not sure what happens during an internet outage, we haven't had one.

In the admin console you should have had a popup window telling you the the update completed. Now when you login from the IoX Launcher your user name will be your email addres and the password is your portal password Your config file confirms the update is installed It's best to reboot the eisy then clear your java cache, be sure to check all 3 boxes, and download the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp

All a/c powered Zwave devices act as repeaters, however if they're installed in a wall their RF range is somewhat compromised. The advantage of the ZAC38 is that it's both a range extender and an amplifier. Being that it's a plug-in device its antenna is external which benefits it coverage. It also has the 800 chipset which has greater range than the older 500 and 700 series.

@ctviggen1 Your time schedule is missing "same day" (see attached screeenshot) Also what is the "on" after the times. That shouldn't be there

You can leave the modules installed but you should probably disable the programs and the modules when you're not using them. This would circumvent the polisy from expecting a response from a non-existant module

Being that Zwave is a RF Mesh network you should add a range extender placed about 20 feet from the ISY The Zooz ZAC38 is an extender/amplifier that should fix your problem Zooz 800 Series Z-Wave Plus Range Extender ZAC38 - The Smartest House The ZAC38 has a built-in battery that will power the extender in the event of a power failure. This is a great feature if your ISY is on a UPS.

The eisy uses a USB port rather than a serial port to interface with the PLM. You'll need a USB to Serial converter cable Serial PLM Kit - Universal Devices

Attached is a PLM description from the ISY Cookbook It appears that your PLM is failing and should probably be replaced. Unplugging the PLM several times may have brought it back to life, but that will most likely be temporary. A zero link count is not normal. The ISY-994i Home Automation Cookbook.pdf

@msteelefl Let me know what the PLM link count is after you do a restore PLM If you end up replacing the PLM you'll need to follow the attached procedure Replace PLM (ISY994).pdf

Your PLM is over 10 years old and most likely needs to be replaced. It lost all of its link tables. You can try doing a restore PLM which will write the link tables stored in you ISY into the PLM. If Link count is 0: Go to file | Restore Modem (PLM) ... this will attempt to recreate all the links in the PLM Once Restore Modem (PLM) is completed, count the number of links in the PLM again using the procedure outlined above If the link count is still 0, then in all likelihood the PLM is dead and has to be replaced

Try doing a factory reset on the switch, then an exclusion, inclusion on the ISY HOW TO FACTORY RESET THE ZEN71 Press and hold the lower paddle for 10 seconds or more until the LED indicator starts blinking. Release the paddle and immediately after, tap the lower paddle 5 times to complete the reset. The LED indicator will flash blue 3 times and turn red for 3 seconds to confirm a successful reset.

Is the green led on your PLM lit What is the 4 digit date code on your PLM If you click on TOOLS | DIAGNOSTICS | PLM INFO STATUS, does it show as connected? If you click on TOOLS | DIAGNOSTICS | SHOW PLM LINKS TABLE, what is the link count. You should run this test when the ISY is least busy The issue most likely could be with either a failing PLM or the SD card. Don't do a reset until you narrow down the problem

You can shut down/disable the eisy by pressing the button on the front until the led turns red, no need to unplug anything Pulling out the set button on a device disconnects the a/c power to the device.

Node servers, aka plugins, need to be installed by the end user, so most likely you don't have any. Most likely you either have a program that's triggering the lights or it's your echo devices Try disabling all your eisy programs to see if that corrects the problem. It's really down to process of elimination.

It basically eliminates the PLM and electricial interference as the cause of your issue. The next option to try is stopping all your node servers, and disable Alexa. The commands are coming from the eisy, it's just a matter of finding out what is sending those commands to the eisy

Try rebooting your eisy, you can also try clearing your java cache, be sure to check all 3 boxes, then download the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp

Can you acces the portal using this address: https://my.isy.io/index.htm If you're on a MAC it could be blocking the port

@cchandler12011 What's your ISY firmware and UI versions? Try clearing your java cache, checking all 3 boxes, then download the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp

After updating did you clear your java cache, checking all 3 boxes, then download the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp