Techman

Clear your java cache, be sure to check all 3 boxes, then download the IoX Launcher from here https://isy.universal-devices.com/start.jnlp You should see the eisy in IOX Finder Your user name and password might be changed to admin / admin If you have an active portal account then you can access the eisy remotely using UDMobile.

In UDmobile, under the Zwave menu, make sure Zwave Support is enabled and Matter Hardware is disabled. If you're still having an issue then it's best to open a support ticket https://www.universal-devices.com/my-tickets

A couple of things to try, reboot your mobile device and do a power cycle (remove power for 30 seconds on the eisy). You can also try deleting the UDMobile cache on your mobile device

@watson524 Out of curiosity, in your eisy zwave menu, do you see backup and restore options for the Zooz dongle. If so try doing a backup and let me know if it was successful It's not unusual to end up with extra zwave nodes when adding a device. Different zwave controllers sometimes make use of those nodes. Placing those extra noides in a folder is a good idea

On the eisy configuration tab, is Zwave enabled? Rather than using the mobile app, use the Adim Console. Being that you now have a new zwave controller you're going to most likely have to factory reset all your zwave devices, exclude them from the esiy and then include them.

@DWheeler One thing you can try to get your ISY994 running while your're waiting for your new hardware: Remove power from the ISY, remove the SD Card and clean its contacts with a soft eraser, replace it and power up the the ISY Let me know it that helped.

I think it's automatically added to the new eisy if you remove the old ISY from the portal account

The specs on the eisy lite version shows (1) USC-C, (2) USB 3.0, and (1) USB 2.0 ports The only possible downside to using a 3rd party Z-wave dongle is that you may not have a backup option. The Zooz Z-800 wave stick is a good option Zooz 800 Series Z-Wave Long Range USB Stick ZST39 LR - The Smartest House

@KSchex ' Being that the window and door sensors are battery operated you'll need several plug-in repeaters unless you have other zwave a/c powered devices in your zwave mesh network. The Zooz devices should be compatible wirh the EISY. I have a variety of Zooz devices on my Eiisy R2 and have never had a compatibility issue

@KSchex The UDI dongle supports Zwave LR, however, currently the UDI software/firmware portion of the equation is still being developed. Hopefully it shouldn't be too long. What 800 series devices are you having a problem with. I use mostly Zooz 800 and they all work without issues. The last I heard UDI matter was still in beta testing.

@fegelmej F.Y.I., The EISY uses a different IP address if it's connected to your router via WiFi verses Ethernet

@fegelmej Your problem appears to be with either Java or IoX Finder First remove power from the eisy for 30 seconds, then clear your Java cache, be sure to check alll 3 boxes, and then download the IoX Finder from here: https://isy.universal-devices.com/start.jnlp Let me know the results

In the IoX Finder add HTTPS://EISY. LOCAL:8443/DESC and click on save Are you now able to access your eisy?

@ShawnW I think the ZSE70 was installed when I was either on 6.0.4 or 6.0.5. It works flawlessly on 6.0.5

Great report. Another forum user had a unstable zwave network and found a defective zwave device that was causing the problem.

Verify that your antennas are connected to the proper color coded connectors It's also a good idea to have one of your repeaters within 15-20 feet of the eisy Being that zwave is an RF protocol make sure that the repeater are located as high as possible and away from metal or other objects that could interfere with the signal What make and model are you using for repeaters. These work well, they repeat and amplfy the zwave signal Zooz 800 Series Z-Wave Plus Range Extender ZAC38 - The Smartest House

Try HEALING NETWORK which will update the zwave mesh network routing Did you do a Zwave backup up on the ISY before migrating to the eisy? Do you have any Zwave battery operated devices, if so you may need to put them into the linking mode, one at a time, in order to update their routing

it depends what your ISY firmware version is, If it's below 5.9.1 then you should first open a support ticket before trying to update Updated Software Available! - Current Release Announcements - Universal Devices Forum

The default option is a last resort, it best to use your regular email account

@johnstonf Apparently the default settings won't allow for a timeout adjustment. Have you tried using your regular email settings rather than the default

@johnstonf Try increasing your timeout to 5000 ms

Take a look at the Zooz Zwave USB Stick Zooz 800 Series Z-Wave Long Range USB Stick ZST39 LR - The Smartest House I'm not sure if it's 100% compatible with the EISY, but you can open a support ticket to find out.

It's best to open a support ticket before you try to upgrade your Polisy . See the link below Updated Software Available! - Current Release Announcements - Universal Devices Forum You'll want to have the lastest firmware versions on your Polisy and EISY before you migrate from the Polisy to the EISY Do you have the UDI Zwave/Matter board on both the Polisy and Te EISY?

I have an EISY with 6.0.5 firmware and the ZSE70 shows the temperature. You should probably try updating your Polisy/Eisy firmware

You can send them an email to get an ETA on zwave sales@universal-devices.com