Techman

It's probably best to open a support ticket: https://www.universal-devices.com/my-tickets I

On your eisy configuration tab, is the insteon box checked? What is the firmware version of your ISY994? Is your eisy connected via wifi or ethernet cable?

Clear your java cache, be sure to check ll 3 boxes, then download the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp You can also try removing power from the eisy for 30 seconds Let me know if this resolved your issues

No visible enhancements. Most likely geared towards eisy-ui

Yes, it's still being refined

I don't think it has been formally released yet

Yes, your firmware is current 6.0.0. This is the latest release Make sure your Zigbee abnd Zwave antennas are connected to the correct connectors, if they're reversed it will cause communications issues. You can also try removing power from the eisy for about 30 seconds

In UD Mobile, click on the Home icon, then in the upper right click on the 3 dots, then click on Synchronize. This will add the lock to UD Mobile

Put the Kwickset lock into the linking mode then do an Exclude then an Include from your Zwave menu. Sometimes the locks need to be moved closer to the controller

@EGX What type of device is the Den Closet Light Do you have other Zwave devices in your system, if so are they working Verify that the 2 antennas are correctly installed on the connectors, i.e. red to red

It's best to open a support ticket https://www.universal-devices.com/my-tickets

Try removing power from the eisy for about 30 seconds Let me know if that worked

@stupalermo Take a close look at your loX Launcher login window, does it say to use your portal login email and password?

In UD Mobile try doing a Synchronize

@jim_ Not sure how your insteon support became unchecked. It's possible that you may have accidentally clicked it. At least you're back in business without having to buy a PLM What are your firmware and UI versions? As @Brian H mentioned, a factory reset on your PLM erased all it's data. What you needed to do was a "Restore PLM" assuming you have a viable and current backup. After you get everything working be sure to do both an ISY backup and a Zwave backup Here's the restore PLM info: Click on the Battery icon at the top. This will prevent EISY from trying to update programming on your RF devices which are probably in sleep mode Click on the Restore Modem (PLM) menu option In case EISY cannot communicate (or decides not to if it’s an RF device during the process, you will have a series of nodes with green 1011 icons in the device tree. For each one of those nodes: If an RF device, ensure that the device is in Programming mode (awake) Right mouse click | Write pending updates If the above procedure fails on many of your devices, it's highly recommended that you follow the instructions for Restore Devices.

What are your firmware and UI versions? On your configuration tab, is Insteon support checked The USB PLMs are back ordered and not expected to be available until November

The Zwave module will not work unless the antennas are connected The zwave module has a range of about 25 feet taking into consideration walls, etc. Zwave is an RF mesh network and requires either a range extender or other modules to relay the zwave signal beyond the range of the zwave controller module.

The antennas, are required and are included with the module. they're about 3 inches long and come wirh an elbow which allows them to install in a vertical position.

There are two external antennas, one for zwave and one for zigbee. They attach to those coax connectoers.

The scene data resides in the devices of the scene, as well as the controller and PLM You could turn off the controller, unplug the plm and the scene will still work, assuming there's no powerline issues. i.e. if you disconnect the controlller and plm and then manually turn on one of the switches in the scene, the rest of the devices in the scene will respond accordingly.

The scene test is very reliable. It appears that your problem is/was caused by noise on the powerline. How old is your PLM, the date code is the 4 digets on the plm sticker. Based on what you've described, It doesn't appear to be a PLM problem. If the PLM was failing it would effect more than just your scenes. A UPS or other electronic devices can wreak havoc with the Insteon powerline signals. A good start is the Fillterlinc. Take a look at these two articles: INSTEON Signal / Noise Troubleshooting - Universal Devices, Inc. Wiki INSTEON: Troubleshooting Communications Errors - Universal Devices, Inc. Wiki

@watson524 If you move up to the eisy the best PLM to use would be the 2413U. It's an USB model that plugs into the USB port on the eisy using a standard USB cable. The 2413U is currently backordered and will be available sometime in October. In the meantime make sure you always have a current ISY backup. There is no way to test your spare PLM without actually installing it on your ISY. For now it's probably best just to keep it as a spare. What's the current firmware version of your ISY?

@matapan Either you have a communication issue between the devices and your PLM, i.e. noise on the powerline, or the link tables in your devices are corrupted. First thing to try is right clicking on each of those devices and then click on restore device. That will rewrite the link tables that are stored in your controller to the devices. After the device restore run the scene test again to see if the issue has been corrected. Post the results

If and when it ever becomes available you'll find it on Insteon.com

You can start wirh scene diagnostics, right click on the scene then click on Diagnostics | Scene test Post a screenshot of the results