Techman

In UD Mobile, click on the Home icon, then in the upper right click on the 3 dots, then click on Synchronize. This will add the lock to UD Mobile

Put the Kwickset lock into the linking mode then do an Exclude then an Include from your Zwave menu. Sometimes the locks need to be moved closer to the controller

The newer PLMs have updated firmware and hardware. The life of the PLM will vary depending on its enviroment, power surges in your home, etc. Being that your PLM is quite old it wouldn't hurt to replace it with a USB PLM. The USB PLMs are currently back ordered and expected in November When you do a PLM link count the counts will always vary depending on the activity of your Polisy The communication problem your having could be due to noise on the powerline, or a failing Insteon device. Electronice devices , such as a UPS, TV, or power supplies, can also cause powerline noise On a device that you're having a problem with, right click on it, then click in Diagnostics | Show device link tables. After the table populates click on Compare. If you have any mismatched links then do a restore device

@EGX What type of device is the Den Closet Light Do you have other Zwave devices in your system, if so are they working Verify that the 2 antennas are correctly installed on the connectors, i.e. red to red

It's best to open a support ticket https://www.universal-devices.com/my-tickets

Try removing power from the eisy for about 30 seconds Let me know if that worked

@stupalermo Take a close look at your loX Launcher login window, does it say to use your portal login email and password?

In UD Mobile try doing a Synchronize

@jim_ Not sure how your insteon support became unchecked. It's possible that you may have accidentally clicked it. At least you're back in business without having to buy a PLM What are your firmware and UI versions? As @Brian H mentioned, a factory reset on your PLM erased all it's data. What you needed to do was a "Restore PLM" assuming you have a viable and current backup. After you get everything working be sure to do both an ISY backup and a Zwave backup Here's the restore PLM info: Click on the Battery icon at the top. This will prevent EISY from trying to update programming on your RF devices which are probably in sleep mode Click on the Restore Modem (PLM) menu option In case EISY cannot communicate (or decides not to if it’s an RF device during the process, you will have a series of nodes with green 1011 icons in the device tree. For each one of those nodes: If an RF device, ensure that the device is in Programming mode (awake) Right mouse click | Write pending updates If the above procedure fails on many of your devices, it's highly recommended that you follow the instructions for Restore Devices.

What are your firmware and UI versions? On your configuration tab, is Insteon support checked The USB PLMs are back ordered and not expected to be available until November

@matapan The phase bridging device your electrician installed may or may not be designed to pass the insteon powerline signals which are at 131.65Khz. It's best to focus on using the Insteon dual band devices to bridge both legs of your powerline. This is accomplished by the devices on opposite legs of the powerline communicating with each other via RF. Having more dual band devices in your system creates a reliable Insteon mesh network. The best devices to use are plug in modules because they have external antennas. Devices mounted in boxes in the walls have their antennas in the rear of the device which limits their RF range.

@matapan Take a look at this manual, it describes the 4 tap test. The test should work on almost all of the dual band modules 2992-222 Range Extender.pdf

The Zwave module will not work unless the antennas are connected The zwave module has a range of about 25 feet taking into consideration walls, etc. Zwave is an RF mesh network and requires either a range extender or other modules to relay the zwave signal beyond the range of the zwave controller module.

The antennas, are required and are included with the module. they're about 3 inches long and come wirh an elbow which allows them to install in a vertical position.

There are two external antennas, one for zwave and one for zigbee. They attach to those coax connectoers.

The scene data resides in the devices of the scene, as well as the controller and PLM You could turn off the controller, unplug the plm and the scene will still work, assuming there's no powerline issues. i.e. if you disconnect the controlller and plm and then manually turn on one of the switches in the scene, the rest of the devices in the scene will respond accordingly.

The scene test is very reliable. It appears that your problem is/was caused by noise on the powerline. How old is your PLM, the date code is the 4 digets on the plm sticker. Based on what you've described, It doesn't appear to be a PLM problem. If the PLM was failing it would effect more than just your scenes. A UPS or other electronic devices can wreak havoc with the Insteon powerline signals. A good start is the Fillterlinc. Take a look at these two articles: INSTEON Signal / Noise Troubleshooting - Universal Devices, Inc. Wiki INSTEON: Troubleshooting Communications Errors - Universal Devices, Inc. Wiki

@watson524 If you move up to the eisy the best PLM to use would be the 2413U. It's an USB model that plugs into the USB port on the eisy using a standard USB cable. The 2413U is currently backordered and will be available sometime in October. In the meantime make sure you always have a current ISY backup. There is no way to test your spare PLM without actually installing it on your ISY. For now it's probably best just to keep it as a spare. What's the current firmware version of your ISY?

@matapan Either you have a communication issue between the devices and your PLM, i.e. noise on the powerline, or the link tables in your devices are corrupted. First thing to try is right clicking on each of those devices and then click on restore device. That will rewrite the link tables that are stored in your controller to the devices. After the device restore run the scene test again to see if the issue has been corrected. Post the results

If and when it ever becomes available you'll find it on Insteon.com

You can start wirh scene diagnostics, right click on the scene then click on Diagnostics | Scene test Post a screenshot of the results

If the sensor is already linked, then yes, you can't add it again unless you first uninstall it. Being that you did a factory reset on the sensor you now need to right click on the sensor in your device tree and then click on restore device.

As @paulbates mentioned, your PLM has most likely reached its end of life. You should replace it with the 2413U PLM which is a usb model and doesn't require the adapter cable so there's less to go wrong. Be sure to follow the replace PLM procedure, see attached. Replace PLM Procedure (EISY or POLISY).pdf

The "version" in your admin console is blank and it shouldn't be What controller are you using and what is its firmware version Try clearing your java cache, be sure to check all 3 boxes, then download the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp Also try removing power from the controller for about 30 seconds

The Zwave/Matter module supports up to the 700 series. It's supposed to support LR but I'm not sure if it has been implemented.