smokegrub

Thanks, Dennis. I will give this a try.

Two problems: 1. If I double-tap the Launcher. I get the message “Not Found” twice, once apparently for each of two networks. But, after acknowledging each message, the addresses for each network appear. When a LAN address js selected the Admin Console appears for the LAN. All appears well at that point. I can control devices and programs. However, today, an 8-button KPL no longer has back-lighting for buttons. The buttons still control but are no longer back-lit. A 6-button KPL in another room functions normally. In summary, the Launcher is having problems and the 8-button KPL no longer has backlighting of buttons. Firmware: 4.9.0 UI: 4.9.0 ISY 994i Pro OS Ventura 13.4.1 Java version 8 Update 381 Deleted all three items in cache The PLM is old.

Yes, I am using the same computer. I have, however. replaced my router at one loaction and will be replacing it at the other in a couple of weeks.

I went into the eero and found the url for the isy. Copied that and went to the Launcher, Clicked on the Add button and typed in the url and the local isy appeared. I am getting too old for this stuff! My thanks to all of you.

Now I have left and returned to this location and now my local isy has disappeared from the loX Finder accompanied by the message loX Finder:Not Found.I checked the new eero router 6+ and the ISY displays as connected. Any further suggestions?

Yes. at this location. I will repeat as soon as we return to the remote ISY's location. Thanks to everyone.

Thanks.

That ISY is remote (in another location) and is on an Apple Airport Extreme router. Sorry for the confusion.

After further work, now when I double-click the start.jnlp icon the Launcher icon still does not appear but the Admin Console opens. When I open the Portal the list of devices still offers no scroll bar, but I can use the search function to find and amend a device. Awkward, but it works. In Alexa, I ran Discover Devices and it appears all were successfully discovered. On a separate note, can someone guide me as the where I can find the https address for my ISY? I am currently using the http address.

MacBook Pro; Ventura 13.4.1; Java 8 update 371 The Java cache has been emptied; When I double-click the start.jnlp icon the Launcher icon does not appear on the desktop. Nevertheless, the Portal opens. When I select Connectivity my option is Amazon Echo. Selecting that, I get what appears to me the typical window with, for example, a device list but I cannot scroll in the window. Formerly, I believe, the Connectivity option was for Alexa and when selected a window I could scroll in. To a relative novice, it appears my connection to Alexa may be broken. I have tried everything I know how to do to sort this out but am at a loss. Thus, I turn to you pros with a request for help.

I downloaded a new start.jnlp and that will blink but not access the isy. The loX Launched still works but will not access my local ISY.

Yes it is connected via hard wire to the eero base station.

The address on the web page, when used to add in the Launcher does nothing.

The eero base station is wired directly to the router.As to lsndolfi's suggestion, I have been trying all morning to determine how to get the https of my isy.

Start jnlp is now no longer working.

I have two ISYs. One is local and the other remote. The local is connected by a new eero 6+ mesh router. The remote router (old airport extreme) is displayed properly. The ISY on the eero router has disappeared and the message "loX Finder: Not Found" exists. Apparently something happened with the new router. An examination of the devices connected to the eero router shows "ISY994-EMS" as a wired connection. I have rebooted the ISY and my Mac and the problem remains. Any helpwill be appreciated.

I am away from my primary residence. Will be returning home in a week and will study the info you graciously provided. Then, when I return to the vacation home in about 3 weeks I will see if I can get the update done.

Weird, but I decided to try a backup and it worked! Next step. how do I upgrade from 4.9 firmware to the most recenn\t version? My desire is to be able to use UD Mobile.

One of the concerns I have is that UDI has apparently indicated no support for the ISY going forward. Is that true? Is that not sufficient reason to make the change? I have no trouble coding programs, adding devices, etc. It is networking issues and hardware maintenance issues such as replacing a memory chip that exceeds my skills. Historically. UDI has been outstanding in helping with such issues.

I appreciate the feedback. mIt has caused me to continue to reflect on my situation. I have several older backups of the problematic ISY that have not changed in a long time. So they should help with any transition. So, my ISYs are old, and I am not capable of assessing or doing maintenance. So, I think I will upgrade both ISYs to EISYs. I can envision a couple of node servers being helpful. I hope I can count on you and UDI to help me with the setup. Any thoughts?

I forgot to add, the backup breaks at 70% each time.

i have two ISYs. The vacation home ISY has worked perfectly until my ISP changed from Suddenlink to Optimum. After they did this I began attempts to do an ISY backup in preparation to upgrade from 4.9.0. When I tried to backup it would get to about 70% and it would fail with the message could not retrieve File .Conf/109 PRP. Now, I am at the vacation home and the ISY will not backup—same results. I can see both ISYs in the Portal but the vacation home ISY will not backup.. When I open with the Launcher the Vacation home ISY displays but the ISY at the other residence does not! To top things off, my wife and I just got Covid and at age 78 I am not at my former skill level. I have rebooted the ISY and I have unplugged and replugged the PLM. The PLM has a sold green light. The ISY has a single solid blue light on the far left. I can control the vacation home devices though the Portal and MobiLinc. I don’t see the vacation ISY’s IP in the router (Apple Extreme). At least I don’t recognize one. It appears the ISY is identified by its MAC Address in setup. How can I determine its IP so I can see if its address is in the router? If its not there, how do I get it there? My gut feeling is that the ISY is not in the router. Sorry for the serious paucity of technical skills. Any help will be appreciated.All my devices are Insteon. I am running Ventura on a MacBook Pro. I am ready to upgrade the ISY technology if that is my problem.

I have the same pending issue except mine is further complicated with two ISY's at separate locations, both of which continue to function perfectly with all Insteon systems and 4.9. My systems are on the same Portal. One is at my primary residence; the other is located 325 miles from the primary residence. I envision no new devices other than Insteon. I have enough devices in reserve to last a long time. Past experience reminds me that this arrangement creates unique requirements when upgrading. The cost of the upgrade is inconsequential, but the technical challenges are surely going to be insignificant. Do I even need to do anything at this time? If I do, I am going to need substantial "hand-holding". I will soon be 78 years young and my old brain is slowing.

FYI everything is accessible through the Portal. Just not thro9ugh the Launcher.

The Launcher opens but no data are displayed for either of two ISYs. Thoughts?