smokegrub

dbuss: I think that is where I will end up. I have had problems with this since it was set up (several years) ago. I have spent about six frustrating hours with this! I am not a happy camper!

I have two ISYsThe first is Chesapeake-last two letters in UID are 7fThe second is Wolf Creek-the last 2 leters in UID are a3The profile for Chesapeake is XXXXXXXX@gmail.comThe profile for Wolf Creek is xxxxx@suddenlink.netIn the profile view if I switch my preferred ISY from Chesapeake (7f) to Wolf Creek (a3) the email address stays the same for both views.The Users view was incorrect so I changed it to display the correct User Name and Preferred ISY.In the Alexa Accounts both ISYs display the devices for 7f and ae merged. I have tried deleting and enabling the skill (ISY Optimized...) for each and the result is the same.I believe the problem(s) are in the setup of the Portal.Help will be appreciated.

I have moved this topic! I have two ISYs The first is Chesapeake-last two letters in UID are 7f The second is Wolf Creek-the last 2 leters in UID are a3 The profile for Chesapeake is XXXXXXXX@gmail.com The profile for Wolf Creek is xxxxx@suddenlink.net In the profile view if I switch my preferred ISY from Chesapeake (7f) to Wolf Creek (a3) the email address stays the same for both views. The Users view was incorrect so I changed it to display the correct User Name and Preferred ISY. In the Alexa Accounts both ISYs display the devices for 7f and ae merged. I have tried deleting and enabling the skill (ISY Optimized...) for each and the result is the same. I believe the problem(s) are in the setup of the Portal. Help will be appreciated.

Teken, thanks. I want to update to 5 but I want to first sort out a firmware problem.

I wen t to https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop and I don't see where/ho I am to resolve the disparity between UI 4.7.5 and Firmware 4.6.2. I must be missing something.

Thanks, Michel. You could not possibly recall, but when I downloaded 4.7.5 the UI did not match on my two ISYs. You told me not to download 4.7.5 to the Wolf Creek ISY until I was at that location. Three eye surgeries and COVID have kept me away for almost a year. Version 4.7.5 is now in place. Do you feel that when I next update both will match? By the way, the Chesapeake ISY did not show up in the Launcher at Wolf Creek. I had to get the UI from the Portal and add that back to the Launcher. Chesapeake now shows up. I am anxious to take the big leap to 5 as long as these problems are arising.

I tried to determine how this is resolved. Can anyone point me in the right direction?

Thanks. Problem resolved.

I have two ISYs (Chesapeake and Wolf Creek) that normally display in the portal. I have travelled to the normally remote location (Wolf Creek). There, the Wolf Creek ISY displays properly in the Launcher; Chesapeake does not. I have updated JAVA and files as required. I have readded the Launcher and the Chesapeake ISY still does not display. Next steps?

I have my bedroom light flash several times and a buzzlinc (Stu's invention) sound off in my bedroom as an alert for a water leak or a door opening. Definitely gets my attention.

Problem resolved.

Looks like we probably just need to wait until this gets resolved. I saw the option to override the warning but I don't plan to do that unless I can determine that can be done safely.

Alexa told me to re-enable skill this morning. Can't do so. I get the message that This Connection is Not Private. You Should Close This Page. Webbsite's certificate has expired. Certificate issued by Rapid SSL RSA CA has expired. Can I safely override this morning. If not, what must I do next?

@bmercierI finally got the time to try to straighten out the mess I have gotten myself into. First, I have tried to change the password for Alexa account A. Although I can "see" my devices on the iPhone app and my Mac app and thus knowing I am in account A I can find no way to edit the email address at that level. If I log into www.amazon and attempt to log-in to the account using the old email address and password that fails. I asked Amazon for a new password and that failed. Note, please that the log-in's set up for the iPhone and Mac are working since I can log-in that way with ease. Thus, I don't know how to change the account email address. Am I going to have to abandon that account and set up a new one?

I am only now beginning to realize what a mess I have created. It all began with my wanting to change my email address. Cox has advised that they will no longer be supporting email so I decided to switch everything to gmail. No problem until I got to UDI. I have two ISYs. The remote may be unaffected by all this mess. I don't know at this time. This began with me changing my email address in the Portal to a gmail address. As I previously noted, if I use the Portal thus configured I can access my devices, etc. using ISY Web Access. But I can no longer access my devices through a link with Alexa. I also checked the ISY Launcher and it no longer works. It is obvious that I must have to change the email address elsewhere before things are going to work again. Before I do anything I need to know precisely what to do to get everything communicating again. Your help is essential and much appreciated. Alexa is still working locally and I don't want to lose that.

I think I have already done that but will repeat tomorrow morning and let you know how it goes. Thanks.

I get all devices when I do discover in Alexa. In the Portal I can also see all of them ISY Web Address>My Devices. I just can't access them from the Portal in the manner where I could change their interrelationship with Alexa. What steps do I need to take to link the accounts (I have two) with the Portal?

I changed my email account for Alexa and can access the account successfully. I also changed the address of the primary account in the portal. I can successfully open the portal but when I select tools I can see and use ISY Web Access but I can no longer link to Alexa. I have "forgotten" the devices and "discovered" them in Alexa. How do I get Alexa to link with the portal? Under My Profile I have the options USE Preferred ISY or USE all ISYs in Account. Neither option works. It appears the link to my ISY has been lost.

I changed my email account for Alexa and can access the account successfully. I also changed the address of the primary account in the portal. I can successfully open the portal but when I select tools I can see and use ISY Web Access but I can no longer link to Alexa. I have "forgotten" the devices and "discovered" them in Alexa. How do I get Alexa to link with the portal? Under My Profile I have the options USE Preferred ISY or USE all ISYs in Account. Neither option works. It appears the link to my ISY has been lost.

Sorry for the bother. I got it fixed. Wife is happy again and my blood pressure has decreased.

Now Alexa does not work and I am in trouble with the wife! All I wanted to do was change my email account!!!!

I did precisely what I feared. In attempting to do this I somehow messed up and now I can't access my account.Canyou offer further help or shall I submit a ticket?

Dropping that email account.

Thanks. Will check them out.

Any recommendations on a UPS?