smokegrub

I am hoopefully awaiting an IOS version.

I finally resolved this. What a pain!

I have a problem that has plagued me for years. I have two ISYs in my portal. That, in itself, makes things more complicated than it should be in order to get the devices to display properly in the IOS Alexa app. For some reason the app wants to display the devices for both ISY accounts simultaneously! I can find no way to resolve that problem. I used to be able to delete all devices in the app, delete the Smarthome skill, re-add the skill and then discover devices. That was a major pain but it worked. Now, I can find no way to delete and discover devices in the IOS app. Interesting, on my Mac the correct devices are displayed, but I can't create routines there. I have spent days working on this problem and a lot of time with UDI. Any help you can give me will be more than appreciated. I don't think I would have this problem if the ISYs were in separate portals. Perhaps I am not executing some key step.

Finally resolved .

Thinking that the fact that both or my accounts had the same password might have caused the Wolf Creek account to display devices from both accounts I changed the password for the Wolf Creek account in the Portal. Then, I changed the password in the Wolf Creek Alexa account to match the password in the Portal. I then disabled/enabled the skill in the Alexa account. All the devices still appeared in the Wolf Creek account. I am at a loss!

Thanks, Benoit. I have been working with Brad McAdams via a ticket. We left the issue yesterday with him doing more research with your technical folks. The only thing I have seen that may be a part of the problem is that I use the same password for both accounts.

Guess I will have to submit a ticket on this.

dbuss: I think that is where I will end up. I have had problems with this since it was set up (several years) ago. I have spent about six frustrating hours with this! I am not a happy camper!

I have two ISYsThe first is Chesapeake-last two letters in UID are 7fThe second is Wolf Creek-the last 2 leters in UID are a3The profile for Chesapeake is XXXXXXXX@gmail.comThe profile for Wolf Creek is xxxxx@suddenlink.netIn the profile view if I switch my preferred ISY from Chesapeake (7f) to Wolf Creek (a3) the email address stays the same for both views.The Users view was incorrect so I changed it to display the correct User Name and Preferred ISY.In the Alexa Accounts both ISYs display the devices for 7f and ae merged. I have tried deleting and enabling the skill (ISY Optimized...) for each and the result is the same.I believe the problem(s) are in the setup of the Portal.Help will be appreciated.

I have moved this topic! I have two ISYs The first is Chesapeake-last two letters in UID are 7f The second is Wolf Creek-the last 2 leters in UID are a3 The profile for Chesapeake is XXXXXXXX@gmail.com The profile for Wolf Creek is xxxxx@suddenlink.net In the profile view if I switch my preferred ISY from Chesapeake (7f) to Wolf Creek (a3) the email address stays the same for both views. The Users view was incorrect so I changed it to display the correct User Name and Preferred ISY. In the Alexa Accounts both ISYs display the devices for 7f and ae merged. I have tried deleting and enabling the skill (ISY Optimized...) for each and the result is the same. I believe the problem(s) are in the setup of the Portal. Help will be appreciated.

Teken, thanks. I want to update to 5 but I want to first sort out a firmware problem.

I wen t to https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop and I don't see where/ho I am to resolve the disparity between UI 4.7.5 and Firmware 4.6.2. I must be missing something.

Thanks, Michel. You could not possibly recall, but when I downloaded 4.7.5 the UI did not match on my two ISYs. You told me not to download 4.7.5 to the Wolf Creek ISY until I was at that location. Three eye surgeries and COVID have kept me away for almost a year. Version 4.7.5 is now in place. Do you feel that when I next update both will match? By the way, the Chesapeake ISY did not show up in the Launcher at Wolf Creek. I had to get the UI from the Portal and add that back to the Launcher. Chesapeake now shows up. I am anxious to take the big leap to 5 as long as these problems are arising.

I tried to determine how this is resolved. Can anyone point me in the right direction?

Thanks. Problem resolved.

I have two ISYs (Chesapeake and Wolf Creek) that normally display in the portal. I have travelled to the normally remote location (Wolf Creek). There, the Wolf Creek ISY displays properly in the Launcher; Chesapeake does not. I have updated JAVA and files as required. I have readded the Launcher and the Chesapeake ISY still does not display. Next steps?

I have my bedroom light flash several times and a buzzlinc (Stu's invention) sound off in my bedroom as an alert for a water leak or a door opening. Definitely gets my attention.

Problem resolved.

Looks like we probably just need to wait until this gets resolved. I saw the option to override the warning but I don't plan to do that unless I can determine that can be done safely.

Alexa told me to re-enable skill this morning. Can't do so. I get the message that This Connection is Not Private. You Should Close This Page. Webbsite's certificate has expired. Certificate issued by Rapid SSL RSA CA has expired. Can I safely override this morning. If not, what must I do next?

@bmercierI finally got the time to try to straighten out the mess I have gotten myself into. First, I have tried to change the password for Alexa account A. Although I can "see" my devices on the iPhone app and my Mac app and thus knowing I am in account A I can find no way to edit the email address at that level. If I log into www.amazon and attempt to log-in to the account using the old email address and password that fails. I asked Amazon for a new password and that failed. Note, please that the log-in's set up for the iPhone and Mac are working since I can log-in that way with ease. Thus, I don't know how to change the account email address. Am I going to have to abandon that account and set up a new one?

I am only now beginning to realize what a mess I have created. It all began with my wanting to change my email address. Cox has advised that they will no longer be supporting email so I decided to switch everything to gmail. No problem until I got to UDI. I have two ISYs. The remote may be unaffected by all this mess. I don't know at this time. This began with me changing my email address in the Portal to a gmail address. As I previously noted, if I use the Portal thus configured I can access my devices, etc. using ISY Web Access. But I can no longer access my devices through a link with Alexa. I also checked the ISY Launcher and it no longer works. It is obvious that I must have to change the email address elsewhere before things are going to work again. Before I do anything I need to know precisely what to do to get everything communicating again. Your help is essential and much appreciated. Alexa is still working locally and I don't want to lose that.

I think I have already done that but will repeat tomorrow morning and let you know how it goes. Thanks.

I get all devices when I do discover in Alexa. In the Portal I can also see all of them ISY Web Address>My Devices. I just can't access them from the Portal in the manner where I could change their interrelationship with Alexa. What steps do I need to take to link the accounts (I have two) with the Portal?

I changed my email account for Alexa and can access the account successfully. I also changed the address of the primary account in the portal. I can successfully open the portal but when I select tools I can see and use ISY Web Access but I can no longer link to Alexa. I have "forgotten" the devices and "discovered" them in Alexa. How do I get Alexa to link with the portal? Under My Profile I have the options USE Preferred ISY or USE all ISYs in Account. Neither option works. It appears the link to my ISY has been lost.