smokegrub

Unfortunately, I do not have UD Mobile because I am on firmware 4.9. I just noticed that both URLs were prefaced with https, which historically has meant they were the remote URLs. I have always used admin admin for the local URLs and my address and a password for the away URLs so I tried doing that for the displayed URLs. Voila! At least I can access the Launcher now but why is the local URL not displaying in the Launcher? Forgive me for missing this, but I am almost 80 and not the sharpest anymore?

I did as you suggested. Now I can see the Launcher window and my URLs. However, when I double-click the URL for the Away ISY (325 mi) I get nothing but a blank screen. When I select the local ISY I get the Authentication screen but ythe password is not accepted (Failed Retry). The local password has never been changed. It is as if the local URLs are incorrect. Where does the SY get those? Ther Portal, as previsiously noted, has no trouble.

Now I get Admin Console icon on the desktop with admin.ljnlp icon but selecting the Admin Console produces the message "Unable to open the application". Error: JAR resources in JNLP file are not signed by the same certificate. The Portal finds and accesses both ISY's with no problem.

I have downloaded a new jnlp.file and emptied the cache. The launcher opens and both my isy's appear. Selecting the cloud option and using my password admin admin fails for both isy's. Help will be appreciated.

I will get a replacement and replace the existing one.

I did as directed and the device tree repopulated, however, the buttons will light when pressed but the desired action does not occur.

I am running into a time crunch since this is a vacation home and I am leaving soon. Plus, as I noted, my abilities have become limited with age. First, how do I delete the KPL from my ISY. Then, how do I add it back. I know how to restore it. I checked by resources and I have three 6-button KPLs but no 8-button. I may have one at my primary residence, but I won't know un5il I get there.

Further info. I accessed the kpl using the loX Finder. Received, "Failed communication with. Canot communicate, please check communications". All buttons now display red exclamation points. How could I confirm that a restoration completed without errors?

Unfortunately, I wrote too quickly. After a factory reset and restoration the button for devices light and I thought the problem was solved. However, a press of that button or any of the others does nothing. I have since done another reset and restoration with the same outcome. Fortunately, I can still control the devices with Alexa. I am wondering if I may have a bad PLM. Any thoughts for next steps?

It worked. Pleae accept my thanks. I have been using the ISY and Insteon devices a very long time, but I am getting old and finding system maintenance more and more difficult.

Yesterday, an 8-button KPL no longer has back-lighting for buttons. The buttons still control but are no longer back-lit. A 6-button KPL in another room functions normally Firmware: 4.9.0 UI: 4.9.0 ISY 994i Pro OS Ventura 13.4.1 Java version 8 Update 381 Deleted all three items in cache The PLM is old.

I have now done this twice and a Launcher icon is not displayed on the desktop. Nevertheless, when I double-click on the start.jnlp icon on the desktop the launcher itself launches and all its features are there. So, seems like no big deal.

How do I get a new Launcher icon to display on desktop?

Thanks, Dennis. I will give this a try.

Two problems: 1. If I double-tap the Launcher. I get the message “Not Found” twice, once apparently for each of two networks. But, after acknowledging each message, the addresses for each network appear. When a LAN address js selected the Admin Console appears for the LAN. All appears well at that point. I can control devices and programs. However, today, an 8-button KPL no longer has back-lighting for buttons. The buttons still control but are no longer back-lit. A 6-button KPL in another room functions normally. In summary, the Launcher is having problems and the 8-button KPL no longer has backlighting of buttons. Firmware: 4.9.0 UI: 4.9.0 ISY 994i Pro OS Ventura 13.4.1 Java version 8 Update 381 Deleted all three items in cache The PLM is old.

Yes, I am using the same computer. I have, however. replaced my router at one loaction and will be replacing it at the other in a couple of weeks.

I went into the eero and found the url for the isy. Copied that and went to the Launcher, Clicked on the Add button and typed in the url and the local isy appeared. I am getting too old for this stuff! My thanks to all of you.

Now I have left and returned to this location and now my local isy has disappeared from the loX Finder accompanied by the message loX Finder:Not Found.I checked the new eero router 6+ and the ISY displays as connected. Any further suggestions?

Yes. at this location. I will repeat as soon as we return to the remote ISY's location. Thanks to everyone.

Thanks.

That ISY is remote (in another location) and is on an Apple Airport Extreme router. Sorry for the confusion.

After further work, now when I double-click the start.jnlp icon the Launcher icon still does not appear but the Admin Console opens. When I open the Portal the list of devices still offers no scroll bar, but I can use the search function to find and amend a device. Awkward, but it works. In Alexa, I ran Discover Devices and it appears all were successfully discovered. On a separate note, can someone guide me as the where I can find the https address for my ISY? I am currently using the http address.

MacBook Pro; Ventura 13.4.1; Java 8 update 371 The Java cache has been emptied; When I double-click the start.jnlp icon the Launcher icon does not appear on the desktop. Nevertheless, the Portal opens. When I select Connectivity my option is Amazon Echo. Selecting that, I get what appears to me the typical window with, for example, a device list but I cannot scroll in the window. Formerly, I believe, the Connectivity option was for Alexa and when selected a window I could scroll in. To a relative novice, it appears my connection to Alexa may be broken. I have tried everything I know how to do to sort this out but am at a loss. Thus, I turn to you pros with a request for help.

I downloaded a new start.jnlp and that will blink but not access the isy. The loX Launched still works but will not access my local ISY.

Yes it is connected via hard wire to the eero base station.