DennisC

Did you follow Michel's instructions about upgrading after a failure in his post? If you haven't seen it, he said if you have a failed update, you need to reboot, then upgrade packages, and then a second reboot. Have you tried this?

There was a problem with updating that was corrected yesterday. You might want to try updating again.

Follow the procedure here: https://wiki.universal-devices.com/index.php?title=Main_Page#Changed_ISP.2FRouter_-_Can_no_longer_access_ISY Once you do get back in, be sure to change from a static IP address to DHCP.

Currently, there is an issue running upgrade packages that results in a permission issue and prevents the upgrade from occurring. That may or not be contributing to your problem. PG3 v3.1.23 has a reported issue that prevents the deletion of node servers. Again, this may or may not be contributing to your issue, but I don't think you will be able to complete an upgrade until the permission issue is fixed. For now, try removing power from Polisy and restarting. You may get lucky and PG3 node servers will start up. Other than that, it is probably best to open a support ticket with UD. https://www.universal-devices.com/my-tickets/

As others have indicated, you can use your backup and restore it on eisy, however, you will not be able to "migrate". As indicated in the directions documentation, the two are not the same. Migration includes moving ZWave if you meet the requirements. From the instructions: "Once you have your "migration" backup you are ready to migrate A migration backup is different than a regular backup. When a migration backup is restored it also migrates your Z-Wave network."

While I don't use Telegram, here are the configuration instructions, have you followed them? Telegram There is a very simple method to setup your own Telegram Bot. This is initially a semi-manual process to create your own bot. I will be researching and testing better ways to do this in the future. First create your User Bot Install Telegram on your computer or phone Will need to copy/paste a long key to PG3 Go to https://telegram.me/botfather Command: /newbot Answer questions: Bot Name: Any name you want User Name: Any username you want. botfather prints a line saying: Use this token to access the HTTP API: Copy and save that, you will need it for the configuring the nodeserver Also save a permenant record of it somewhere, along with the link in the next step You will also be given a link to your bot like t.me/{yourBotUsername}, click on it. The "Start" will be shown, click that Go to: @RawDataBot Click Start This will give your user id listed under message -> from -> id Copy that to use in Nodeserver configuration The tell the Notification Nodserver about it. PG3 UI Go to Notification Nodeserver Configuration Click "Add Telegram User Bot Service Node" Set the name Paste the HTTP API Key from above Paste your userid into the users (currently only one user is supported) Click Save Changes

That thread looks more like a PG3 and/or PG3x issue. I suggest opening a support ticket with UD so they can get to the bottom of the issue https://www.universal-devices.com/my-tickets/

I suggest opening a support ticket with UD so they can get to the bottom of the issue https://www.universal-devices.com/my-tickets/

The first step in the troubleshooting process is to try upgrading using one press of the multifunction button. After waiting at least 30 minutes, clear Java cache, download new start.jnlp from: https://isy.universal-devices.com/start.jnlp When you run that it will place a. Ew IoX Launcher on your desktop. See if that works. If you can ssh in to your eisy, do that and watch what happens in the log by entering: sudo tail -f /var/udx/logs/log

You could add the Time Date node server to Polisy and use that for day and time. Then use Weatherbit only for climate updates.

If nothing jumps out at you in the log, then I would power cycle and try again. Set the flag, update packages, and then reboot, followed by restart of Polyglot. I agree with @Geddycomment to try using the IP address.

You can open a support ticket and UD can move it for you, or you can try plugging in your old ISY and then try to migrate your license.

Try removing power from Polisy and then rebooting after a short delay. You might need to restart Polyglot also. Before trying this, check the main PG3 log in Polyglot for any clues.

Yes, the migration will only work using firmware 5.3.4 or above and only with the series 500 ZWave board. Your options are to find a used 500 series board, or start fresh on your Polisy. You might want to consider upgrading your ZWave dongle to UD's new ZMatter dongle. This way you would be up to date and prepared for ZMatter devices.

Have you done the precursor step of going in to the portal and moving your portal license from your ISY to eisy? Be aware, a license can only be moved one time. If your existing license was previously moved, you will need a new one. I seem to recall some issues early on where you needed to start with a trial license and then you were able to move an existing license to eisy.

I also used Mobilinc Pro and when my repeated request to support node servers was ignored, switched to UD Mobile. I am very glad I did. UD Mobile has proven to be reliable and very fast either locally or remotely. It is actively and continuously being developed and improved. Support is fabulous and available when needed. Since it doesn't cost anything to try, check it out for yourself.

Out of curiosity, are you accessing eisy remotely with your portal address? I have been successful accessing both an eisy and Insteon using my Portal address.

If it helps any, UD Mobile can handle most of the day to day needs with eisy. It can also let you do most of the programing and more functionality is added regularly.

I wonder if the ZWave board is starting to fail. At this point, I would normally say open a support ticket with UD and they will get to the bottom of it. However, free support for the ISY994 has ended. All that is available now is paid support and that is for a limited time period. If a new ZWave board is necessary, new parts are not available, you would be forced to source a used one. It might be time to start thinking about upgrading to eisy.

Are you renewing according to these directions: https://wiki.universal-devices.com/index.php?title=ISY_Portal_Renewal_Instructions

That is what should happen. Once you see that message, go to the admin console and upgrade packages. Might take awhile, wait about 30 minutes. You will then need to reboot. After going back in to Polyglot, you will probably see a message to restart Poliglot. After that you should be finished.

You posted in a help section for PG3x, is that what you are running or are you on PG3? Can you tell us what your hardware is, all version #'s, Mac or Windows, etc. Also, what have you done and specifically what does "stuck" mean?

Are you replying by email? That doesn't work, you need to go to their website, support, log in and reply on the service ticket. They will then get a notification.

I wouldn't discourage you from getting an eisy, but you could try responding to your ticket and requesting a remote session.

The log is saying a reboot is necessary. You have indicated you are not sure if the system is rebooting. Running sudo shutdown -r now will force a reboot.