MrBill

Did you plug it into the bottom row and not the top? Also you need to purchase the Z-wave module. (Scroll down a little further.) its $1.00, Help > Purchase Modules.

To me it seems more like the rep at aartech is confused. I could see why they wouldn't want to accept PLM orders at this point, but there are cases a person might want to buy an ISY-994 without purchasing a PLM. I'm surprised UDI has not emailed them with reassurance that ISY's will be filled immediately and there is no shortage (of course maybe they did and aartech failed to respond).

As mentioned other people are going to be better at reading the events log than I am. One thing I note however... you have mismatched firmware and UI, The firmware is 5.0.16C while the UI is 5.0.16. This needs to be corrected and then you should retest. To be clear, both firmware and UI should be 5.0.16C. The best way to start the admin console is to use The Launcher (Launcher is different than Finder, people seem to confuse that point.) Launcher always matches the correct version of the admin console with the version of the UI being used. See the thread linked below for how to install Launcher, Launcher does require an internet connection (or actually maybe the latest version doesn't require internet connection... I'm not 100% certain on that point--there was a recent change--launcher is still the best way tho). If you still prefer you can still download and start admin.jnlp directly from the ISY, but if you want to continue using this method please delete you copy of admin.jnlp and clear your java cache then get the new admin.jnlp from your ISY.

Glad you got it working on another device. As for the one with the issue, you could open the Event Viewer and set it to level 3 and compare what you see between the one that works vs the one that doesn't. Or if you need interpretation post the event viewer log in the forum, and someone will point out what might be happening (probably not me, I'm not good with interpreting the event viewer).

I didn't see the need either, thus the reason I didn't re-install it. There are some people that can't live without Siri and want to use the apple Home app. Maybe if I started that way I'd still be growing my system from that aspect, but at this point it seems like just one more branch on a tree that adds additional maintenance needs that serves no purpose for my uses.

@Michel Kohanim and @larryllix I find it odd that the aartech link above advertises that the product is "on sale until July 12th". Why would would they feature a "sale" item, that they are not taking orders for?

Sorry to answer this differently that the question you asked, but save yourself the trouble. Instead of opening a port and installing a self-signed certificate subscribe to the UDI Portal instead. Less than $1.00 per month. Includes remote access to your ISY, Alexa Integration, Google Home Integration, IFFFT integration, portal nodeserver, the polyglot cloud nodeservers and more.

There is a roundabout way to get homekit support of ISY nodes. I don't know very much about it, and don't currently have it set up, so I can't tell you anything about possible limitations or answer questions. However when I first set up Home Assistant (I use Home Assistant more or less as an ISY front end) and was playing with things I added the HomeKit Integration and was able to add all my ISY nodes including insteon devices. After just trying lots of random things with my first install of Home Assistant, once I was comfortable with how things worked etc, and had a better idea of what I wanted to actually use.. I started over with a fresh install which of course erased my homekit integration, and I never set that one back up. In short you can use Home Assistant as a middleman. Add the Universal Devices integration first then add the homekit integration and it will auto discover your Insteon and Z-wave devices.

It's not intuitive: Set the dropdown on the RIGHT, then move back to the left and PUSH the button to the LEFT of the dropdown that you adjusted. (write changes is not needed). Specifically press the Label box for the dropdown: On, Beep, On Level, Ramp Rate, Backlight. Additionally there is a GUI bug with "Backlight", after you set it, and press "backlight" the change will be written to the device as expected. When you move to the next device the "backlight" dropedown will be prefilled with whatever you set the last device to, it doesn't reflect the value actually stored in the device. When the admin console is restarted it will say 0% again for backlight. None of this effects the actual backlight setting in the device, its just the admin console display. To rephrase, the backlight value can be set from the admin console, but the value displayed in the admin console is false.

that site is repairing a 2413u or the USB version. I'm not up to speed on the differences tho. the resident expert on this topic is @Brian H

for fastest assistance on that, you might want to open a ticket... send email to support@universal-devices.com

That might be in the works for when ISY moves to Polisy which has USB ports. So far Michel has only said they are working on it. In short, it's not a short term solution. The serial version repair thread is long, I wish I knew enough to abridge it down to a single post-- summarizing it however is beyond my skills.

I think whoever you dealt with must be confusing the ISY and the PLM. There web page for that looks like this: As opposed to On Sale! for the ISY: Or maybe the rep you spoke with for some reason thinks the two are connected and their would be no need for the ISY if you couldn't also order a PLM. I'm sure @Michel Kohanim will resolve the issue with the distributor if there is one.

Sure looks orderable via Larry's link....

Yes you do not need IR. The pro/non-pro is version is a soft upgrade. Meaning if you don't have it when you need it you "purchase the pro module" online and poof you get the additional nodes and programs, immediately no waiting. Although the other thing only available on pro is these two buttons: on the admin console ribbon that allow you to delay writes to devices while you're configuring scenes. If your insteon system is very big it save a lot of time during setup. Do you have a polisy?

yes you can have multiple ISY's on the network, but you probably don't need two, and remote swapover would be difficult at best, you probably just need a way to pull the plug to reboot it. I have a cheap KMC plugstrip that used to be connected via my nextdoor neighbors wifi. Its purpose was to reboot the modem, router, and ISY... all separate controls. I've since switched to having a failover WAN on an LTE modem and KASA plugs for the cable modem and the ISY (since I can switch them off/on using the KASA app). I also have a windows computer I can wake up remotely and a couple of methods for remote desktop connections to it (in case one doesn't work). literally my only weak point is router failure.. but it seems to be a very stable workhorse, and as long as i can reach the ISY, even the router can be powercyled.. but only by running an ISY program since when you loose connection from outside the program would have to wait 30 seconds and power the module back up. Unless you have a spare PLM that's going to be the problem right now. They are out of stock at smarthome, amazon and pretty much all distributors. smarthome has placed a hold on production apparently but there is confusion because some smarthome reps say they have been discontinued, there is other information around that say's that's false. ISY is also moving to polisy at some point. I have the alpha version running on one of my polisy's now but it's not ready for prime time and has a ways to go. At least when we get there it's probable that it will support the USB PLM. If I were you, what I'd order is a 4pack of these.

I was hoping you were going to get a ping response from the routers command line. If you had we could have rebooted the isy remotely. The drawback to having your friend pull the plug is at least the programs are running now, assuming rebooting should bring things back to normal, but what if it makes it worse and the programs aren't running after that? tough call to make. so what triggers the camera to send a picture when the light turns on? I'm trying to understand if anything is getting out on the ethernet port of the ISY, or if the lights turning on because the ISY told the PLM to turn the light on, then that's trigger the camera to send the pic? or is the ISY involved in that?

I doubt it's the ER-4... my edgerouter hasn't been rebooted in over a year bill@ubnt:~$ uptime 15:04:50 up 435 days, 5:17, 1 user, load average: 0.00, 0.01, 0.05 When you say you can't ping the ISY, how or where are you pinging from? If you can log into the edgerouter remotely, what happens if you ping from there? Type 'ping <IP.ADDR.of.ISY>'

To add to that: Scene's are stored in devices and the PLM, programs are only in the ISY.

See above. Do you have access through a VPN or windows computer at home? It's a gamble having someone pull the plug and restart it if programs are actually running? How do you know the programs are running?

you really should be installing 5.3.3, while labeled as a test build, it's been out over 3 months and has zero issues.

admin/admin You can do this yourself, In the admin console revoke the portal registration. (Configuration Tab > Portals) then login to your portal account and click the Red X to the left of the UUID of the ISY you wish to delete from your account. (I assume both steps are needed, but I've never done it, the ISY may disappear from your portal account after the first step.)

Does your ISY have a zwave board? If so, and it's a series 300 board, then the furthest you can upgrade is v5.0.16c If it doesn't have a z-wave board or it has a series 500 z-wave board, you should skip straight to v5.3.3. Coming from 4.9 can require extra effort, generally updates go well, however if your programs make use of "Adjust scene" each of those programs will require manual intervention. Make certain that you have a good backup, and read ALL of the instructions. Also another tip I'd recommend is to right click at the top folder in your programs (usually named "my programs") then right click and choose "copy folder to clipboard" then paste that into any editor such as notepad that won't add margins/page breaks etc. and save that file. You now have a searchable copy of your programs. which will come in handy where something doesn't convert. (most notable this is programs using "adjust scene" but there could be others.)

We keep having this weird conversation, that I think you make more confusing. Last week I pointed out how ridiculous it sounds: The problem is smarthome reps are emailing one thing, and you think another to be true and you post vociferously saying it's not discontinued, and you include a screenshot that says they aren't making PLMs right now. Persoanlly, its only my opinion, but I suspect the 2413s really has been killed.... literally no hardware introduced in the last 10 years uses that style of serial interface. I doubt the 2413u has been killed, and I was certainly relieved to see @Michel Kohanim state that UDI is working on supporting the USB PLM. What would really be nice is if your contact at smarthome would feed you the same information that Customer Support Reps are emailing to customers. Regardless of whose message changes. Smarthome is not consistently messaging and for some reason you think that you're the only one that seems to understand what's really happening. You also throw a fit when someone wants to believe the email that a smarthome rep emailed them. You seem to be the lone wolf tho, nobody else seems to have access (this forum or social media in general) that says things are different than what Smarthome CSR's are saying.

correct. portal runs in the cloud on AWS instances leased by UDI.