NeilP Posted June 17, 2013 Share Posted June 17, 2013 Hi all, For the second time now I have remotely accessed my ISY 99irPro, done nothing more than turn a few lights off and on and have subsequently had all of the links in the ISY's PLM erased. This of course stops all my ISY programs from working. I do not remotely access the ISY very often. Anyone else have this problem? Suggestions? Thanks Neil Link to comment
Michel Kohanim Posted June 17, 2013 Share Posted June 17, 2013 Hi Neil, Are you saying that PLM links are erased if and only if you access ISY remotely? i.e. if you followed the same set of steps locally, PLM links do not get erased? With kind regards, Michel Link to comment
NeilP Posted June 19, 2013 Author Share Posted June 19, 2013 Hi Michel, Thanks for your prompt reply. I have had the PLM links erased twice, once just a couple of days ago and the other time in mid-May. Each time occurred after I accessed my ISY remotely. It does not happen every time that I access remotely. Today I was away from home, accessed the ISY remotely then checked the link tables when I got home. They were OK. I have never had the PLM links erased when I access on my home LAN. In fact the links have never been erased except for the two previously mentioned times. Two link erasure events may not seem like much but they prevent all of my programs from working and the WAF takes a major hit! Any suggestions would be appreciated. Thanks Neil Link to comment
Michel Kohanim Posted June 19, 2013 Share Posted June 19, 2013 Hi Neil, Thanks so very much for the details. Can you tell me how many links you have when everything works? I must also let you know that we now have 3 cases of PLMs losing their links spontaneously. Thanks and with kind regards, Michel Link to comment
NeilP Posted June 22, 2013 Author Share Posted June 22, 2013 Hi Michel, When operating normally I have exactly 250 links in the PLM. Interesting comment about spontaneous erasing of PLM links. For what it is worth, another data point that you might want to consider is that my ISY 99irPro in the past couple of weeks has "locked up" a couple of times so that the TX and RX LEDs were on constantly. The only way out was to power cycle the ISY while also removing the PLM and LAN Ethernet cables. Neil Link to comment
Michel Kohanim Posted June 23, 2013 Share Posted June 23, 2013 Hi Neil, Thanks you. What's the firmware version on your ISY (Help | About)? With kind regards, Michel Link to comment
NeilP Posted June 23, 2013 Author Share Posted June 23, 2013 Michel, Firmware V.3.3.10 My PLM lost it's links again today. This time I was not accessing remotely but on my LAN. I was playing with an app for my iPad2 called FING which finds what devices are on your LAN, tells you their local IP address and allows you to access the services offered by those devices. I did access the ISY through FING but didn't do anything in the ISY. Later in the day I noticed that one of my programs was not working (the one controlling the lights in my wife's powder room...big trouble!) so I checked the PLM links and they were gone. I reloaded them and everything worked OK. I did notice after reloading that the number of links was 746, not the 250 that was previously indicated. I don't know why such a difference. I had not made any changes to my config. Neil Link to comment
Brian H Posted June 23, 2013 Share Posted June 23, 2013 How new is the PLM? Is it the presently being sold 2413S or the previous 2412S model? Your PLM could be going bad. What firmware is in the PLM? Tools Tab PLM Info/Status should give you the PLMs firmware version. Link to comment
LeeG Posted June 23, 2013 Share Posted June 23, 2013 NeilP Any Insteon traffic reaching the PLM during the Show PLM Links Table run will produce in invalid link record display and subsequent invalid count. The Show PLM Links Table/Count should be run 3-4 times and only when the same link record count is obtained multiple times should the count be considered valid. Link to comment
grtaylor Posted June 24, 2013 Share Posted June 24, 2013 I just got pointed to this thread by the guys at Smarthome, as I am seeing the same issue. In my case when my PLM loses power I lose all links in the PLM. http://www.smarthome.com/forum/topic.asp?TOPIC_ID=13067 is the thread I started. My PLM now regularly reports 928 links and it loses all of them when the power is lost. It sounds like an awful lot of links according to Smarthome and on the thread in their forum. I have 20+ switchlincs, 6 or so kpl's, a bunch of plug in modules, thermostat, IO lincs for garage doors etc. I don't know if that count seems reasonable. I have maybe 50 or so scenes. These are guessed numbers. I was about to order a replacement when I realized it's still < 2 years old and called support, leading me here, as they are keen to find out the root cause too it seems. My ISY is 4.0.5. Greg Link to comment
grtaylor Posted June 24, 2013 Share Posted June 24, 2013 Oh, my PLM is a 2413S, v98 according to ISY, V1.5 according to the sticker on the PLM itself. Link to comment
Michel Kohanim Posted June 24, 2013 Share Posted June 24, 2013 Hi grtaylor, Please also send an email to support@Universal-devices.com with subject "PLM Losing Links" ... we'll forward to our contact at SmartHome. With kind regards, Michel Link to comment
NeilP Posted June 25, 2013 Author Share Posted June 25, 2013 Michel, As per Lee G, I ran my PLM link count three times with no other activity in the house and got a link count of 220 on all three counts. So that is probably the true number. My PLM is a 2413S, V1.5 according to the sticker and V98 according to the ISY. It is the original unit that came with my ISY kit and is less than two years old. Hope this helps. Neil Link to comment
grtaylor Posted June 25, 2013 Share Posted June 25, 2013 I get 928 each time. Is there an easy way to predict how many links one should have in the PLM can anyone tell me? I have a few devices, but not an excessive amount, I don't think. At least, that's not what I tell my wife. Greg Link to comment
LeeG Posted June 25, 2013 Share Posted June 25, 2013 Some basic PLM link record counts: 8 button KPL – 9 link records 6 button KPL - 6 link records SwitchLinc – 2 link records LampLinc – 2 link records ApplianceLinc - 1 link record Motion Sensor – 3 link records Remote Mini 8 Scene – 8 link records Remote Mini 4 Scene – 4 link records Remote Mini – 1 link record Open/Close Sensor (TriggerLinc) – 2 link records Thermostat – 1 link record for each node Leak Sensor – 3 link records Smoke Bridge – 8 link records Generally 1 link record for each node for those not listed ISY Scene – 1 for each device that is reacting as a Responder (includes Controller that is also a Responder) Link to comment
LeeG Posted June 25, 2013 Share Posted June 25, 2013 You can also tell by looking at the Show PLM Links Table results. After doing the Restore Modem (PLM) the Show results will generally be in Insteon address order although there may be more than one group of addresses in that order. This is an example of a 6 button KPL. There are 6 link records associated with the 6 button KPL being added to the ISY. There are 5 link records that have the various KPL buttons as Responders which are from using the buttons in ISY Scenes. 0015 : E2 3F 12.B9.0D 01 1B 36 0016 : E2 3E 12.B9.0D 01 1B 36 0017 : E2 3D 12.B9.0D 01 1B 36 0018 : E2 3C 12.B9.0D 01 1B 36 0019 : E2 00 12.B9.0D 01 1B 36 001A : E2 30 12.B9.0D 01 1B 36 001B : A2 01 12.B9.0D 01 1B 36 001C : A2 03 12.B9.0D 01 1B 36 001D : A2 04 12.B9.0D 01 1B 36 001E : A2 05 12.B9.0D 01 1B 36 001F : A2 06 12.B9.0D 01 1B 36 Link to comment
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